Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
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- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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When I had to deal with this, I actually had better luck contacting my local Taxpayer Advocate Service. They can help with IRS issues when you've tried normal channels without success. For NY, try calling 877-777-4778 to reach the Taxpayer Advocate. They helped me resolve my unemployment tax refund issue when I couldn't get through to the IRS directly. Worth a shot if other methods fail.
Thank you! I didn't even know this service existed. How long did it take for them to help you resolve your issue?
It took about 3 weeks from my first contact with them until my refund was processed. They assigned me a specific advocate who handled my case. Make sure you can demonstrate you've tried to resolve through normal channels first - they usually ask for documentation of your attempts to contact the IRS directly.
anybody got their unemployment tax refund yet? been waiting since february and nothing
The IRS is processing these refunds in batches based on filing date and complexity. Simple returns are being processed first. According to the latest IRS statement, they should complete all unemployment tax adjustment refunds by October 2025. You can check your tax transcript online at irs.gov/transcripts to see if an adjustment has been made to your account yet.
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my cousin works for unemployment (not in ny tho) and she says they have different ppl with different access levels. so when u call u might get someone who literally CANT help u even if they wanted to. keep calling till u get someone with the right access.
That makes a lot of sense and explains why I'm getting such different answers. I'm definitely going to keep calling until I get someone who actually has the authority to help.
Based on your updates and the advice here, I think you have a good plan going forward. To summarize the best course of action: 1. Call right at 8am when they open 2. Ask for a Tier 2 claims specialist 3. Request a "benefit year-end priority review" 4. Mention that you need a "payment release pending document review" 5. Have all your documentation and previous call details ready If the regular phone method continues to fail, consider using the Claimyr service mentioned above or contacting your state assembly member's office for assistance. The key is persistence without giving up - these systems are unfortunately designed to be difficult to navigate.
Thank you for summarizing everything! This gives me a clear plan for tomorrow. I'll report back with how it goes for anyone else who might be facing the same issue.
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I work with unemployment claims professionally, and this is unfortunately a common issue. Here's the official process: 1. You must update your address in your NYSDOL account first 2. Then file the specific address change form (DC-4725) 3. Changes process every Sunday night in batch updates 4. KeyBank receives updates within 2-3 business days after that Total time should be about 5-7 business days IF everything is done correctly. If it's been longer than that, the error is likely that: (1) the form wasn't properly submitted, or (2) there's a mismatch in your identifying information between systems. My recommendation is to call NYSDOL directly and ask them to verify the address change was properly processed AND transmitted to KeyBank.
This is exactly right. I forgot to mention the Sunday batch processing part. That's why my update took 10 days - I submitted the form on a Monday so I had to wait almost a full week before it was even processed in the first batch run.
UPDATE: I finally got this resolved! I tried Claimyr to get through to NYSDOL (it actually worked!) and the agent confirmed I had never submitted the correct form. I had only updated my profile address but not filled out the specific DC-4725 form for banking info changes. The agent helped me submit it properly while on the phone. They also placed a note on my account and did some kind of manual sync with KeyBank. My new card should arrive within 7-10 business days. Thanks everyone for your help!
Great news! Glad you got it resolved. The system is incredibly confusing!
Thanks for updating! It's always helpful to hear when someone finds a solution. Hope your card arrives quickly!
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UPDATE: I finally got through to someone! Used that Claimyr service and got a callback in about 30 minutes. The agent confirmed what everyone here said - April payments are always half because of tax adjustment. She helped me apply for the Hardship Acceleration which might get me the other half sooner, but it's not guaranteed. She also helped me find the payment schedule on the website so I can plan better for next time. Thanks everyone for your help! This forum saved my sanity today.
Glad you got through! For future reference, you can also set calendar reminders for these quarterly adjustments. The full 2025 CTC schedule for NY unemployment recipients is:\n- January: Full payment\n- April: Half payment (tax adjustment)\n- July: Full payment\n- October: Full payment\n\nBookmark the payment schedule page in your account to easily check it throughout the year.
Keisha Jackson
Great news! Yes, direct deposit to your regular bank account is typically faster and more reliable. You can make that change in your NY.gov account under payment preferences. Glad it worked out!
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Natasha Romanova
So glad it worked out! I switched to direct deposit and haven't had any issues since.
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