Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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has anyone else noticed the refund amounts are different than what the tax software estimated??? i was supposed to get like $870 but only got $721
Ravi Sharma
•That's common. The tax software estimates based on the information you provide, but the IRS makes the final calculations. The difference could be due to rounding errors, different interpretations of tax law, or corrections to reported income. If the difference is significant (over $200), it might be worth investigating.
UPDATE: I finally got through to the IRS using that Claimyr service someone mentioned above. Turns out they had the wrong direct deposit info for me (somehow a digit got changed). They're mailing me a check instead which will take another 2-3 weeks. At least I know what's happening now! Thanks everyone for your help!
Emma Davis
•Glad you got it sorted out! This happens more often than people realize. For anyone else reading this, always double-check your direct deposit details when filing - a single incorrect digit can cause weeks of delays.
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Libby Hassan
My sister got 6 weeks backpay after her citizenship papers got processed but it took like 2 months to get the money so don't expect it super fast
Grant Vikers
•2 MONTHS??? I can't wait that long! My rent is due next week! 😱
Once you get through to a claims specialist and they process your documents, payments are typically released within 3-5 business days. However, there is a backlog currently, so some claims are taking 7-10 business days to process. If you're facing immediate financial hardship, be sure to mention this to the claims specialist - they can sometimes flag accounts for expedited processing in hardship cases. Also make sure to check for any action items in your online account daily, as sometimes they request additional verification.
Maya Jackson
•Thank you for that timeline. I'll definitely mention my financial situation when I call. I've been checking my account obsessively anyway, so I'll keep an eye out for any requests.
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I've been trying to call the helpline for three days about my missing card and it's IMPOSSIBLE to get through. Just constant busy signals or disconnects after waiting 40+ minutes. Anyone found a way to actually talk to a human being there??
I was having the same problem but found a service called Claimyr that got me through to an agent in about 10 minutes. They basically call for you and connect you when they reach a live person. Saved me hours of frustration. Their site is claimyr.com and they have a video showing how it works: https://youtu.be/Rdqa1gKtxuE
UPDATE: Finally got my virtual card today! Took exactly 12 business days after approval. For anyone still waiting, hang in there. The email came from a different address than I expected (nytourismrelief@ny.gov), so check your spam carefully. Now figuring out how to transfer to my bank account...
Great news! For transferring to your bank, after you log in to the portal, click on "Account Management" then "Transfer Funds." You'll need your routing and account numbers. The first transfer requires verification, which takes an extra day.
Drake
•congrats! still waiting on mine... day 13 now 🙄
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Sarah Jones
Hey so my brother works at KeyBank (not customer service but IT) and they've been having MAJOR database issues with the unemployment card system. Something about the conversion to a new security protocol that went really wrong. They're working on fixes but it's taking forever because it's a whole government contract thing with approvals needed. His advice to family has been just switch to regular direct deposit because the card system won't be fully fixed until May probably.
This is actually consistent with what we've been hearing through official channels as well. There was supposed to be a security certificate update that would fix many of these issues by the end of March, but it's been delayed. Your brother's May timeline sounds realistic based on the current situation. Thanks for sharing this insight.
Noah Ali
UPDATE: I just got off the phone with the NY unemployment KeyBank line that someone suggested (1-866-295-2955), and it was like night and day compared to the regular KeyBank customer service! The rep immediately understood the issue and transferred me to their security team. They confirmed my identity through a different process and manually reset something on my account. I was able to log in right after the call! For anyone else having this issue, definitely call this specific number and ask for the security authentication team right away. Now I need to decide if I should stick with KeyBank or switch to direct deposit to my regular bank...
Switch to regular bank!!!! Trust me you'll thank urself later!!! KeyBank will probably just have more problems again
Alicia Stern
•Glad you got it resolved! Based on the recurring issues many users are experiencing, switching to direct deposit to your personal bank account would be the most reliable option. The transition process through NY.gov is relatively straightforward and typically takes 3-5 business days to become effective. Keep in mind that any payment initiated during that transition period might still go to KeyBank.
Statiia Aarssizan
Update: Finally got through to someone on the phone after trying for days! They said my appeal was received and is
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Melissa Lin
classic nysdol lol.
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