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The official processing time for KeyBank UI deposits is within 24 hours of release from NYSDOL, regardless of weekends. However, most deposits are processed much faster, typically within 2-6 hours. Three factors affect availability speed: 1) Time of day the payment was released by NYSDOL, 2) Whether it's your first payment or recurring, and 3) The current processing volume at KeyBank. First-time payments sometimes take longer as the account setup is verified. If the funds don't appear by tomorrow morning, you can check the transaction status on the KeyBank unemployment debit card portal rather than the regular KeyBank banking app.
This is super helpful, thank you! It's not the first payment but it is the first one that wasn't delayed for some reason. I'll check the special unemployment portal instead of the regular app - didn't realize there was a difference!
did u get the money yet? im curious if it showed up
Yes! Just checked and it's available now - took about 6 hours from when we got the notification. Thanks everyone for your help!
btw when i was in your situation i eventually got through by calling EXACTLY at 8:00am the second they opened. Like i had my phone ready and kept hitting redial. Still took 3 days but finally got someone.
I tried that too!!! I set my alarm for 7:55am and started calling right at 8 and STILL couldn't get through. It's like they don't want to help people.
UPDATE: I tried the Claimyr thing someone suggested and it actually worked! Got connected to a real person at NYSDOL after trying for weeks. They fixed my claim issue - turns out there was a verification problem they never told me about. My payments should start processing now. Thanks everyone for the help!!!
That's great news! Glad you got it resolved. For future reference though, your state representatives really can help with these issues too - just takes longer. They have staff specifically for helping constituents with state agency problems.
Thanks! I'm just relieved it's finally fixed. Been so stressed about this for weeks!
theres a buncha misinformation here tbh. if u didnt work enough during ur benefit year (like earn 10x ur weekly benefit) u might just get auto-extended n not have to file new claim. system tells u what to do
This is partially correct but not entirely. Whether you need to file a new claim depends on several factors, including if you worked during your benefit year and if you qualify under current eligibility requirements. The system will typically prompt you with next steps, but it's always best to be prepared to file a new claim after your BYE date.
quick question does anyone know if we have to report the extra $300 we got per week last march? or is that part already included in the form?
All supplemental benefits should already be included in your 1099-G total amount. The form shows the combined total of all unemployment payments you received during the year, including any federal supplements. You don't need to report them separately - just use the total shown on the form.
By the way, I filed a complaint with the state comptroller last year after the 1099 forms disappeared. They claimed it was a "scheduled maintenance" that somehow lasted for weeks with no prior notice!!! Don't believe their excuses - they just don't invest in proper IT infrastructure and we all suffer for it.
It's so frustrating! The whole system feels like it's held together with duct tape sometimes. Thanks for trying to hold them accountable though!
Yuki Ito
my friend told me if u call exactly at 7:58am u can sometimes get thru before the system gets overloaded just fyi
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Carmen Lopez
•I tried that three times last week and it didn't work! I think everyone knows that trick now so the lines are jammed even at that time ðŸ˜
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Ethan Taylor
Just a final clarification for anyone finding this thread later: - Regular UI: Ends based on your benefit year end date - Extended Benefits: Last week ending August 29, 2025 (must certify by September 5, 2025) - Special pandemic programs: All ended in September 2021 Check your online account to see which program you're currently on. It should show your current program type and benefit year end date on your main dashboard after logging in.
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Nia Jackson
•Thank you for summarizing this so clearly! This whole thread has been really helpful.
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