Finally got through to SNAP for interview after hours on hold - Anyone else struggling?

Congrats on finally getting through! I've been trying to reach them for weeks now. How long did you have to wait on hold this time?

I found a way to get someone on the phone without waiting for hours. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/GnWMF9pWP-U

ugh im so tired of this broken system. why do we have to jump through so many hoops just to get basic assistance? 🤬

Has anyone had luck getting through using the online portal? I've been trying to avoid calling if possible.

Pro tip: Try calling right when they open in the morning. I got through after only a 20 minute wait last week!

Here's a comprehensive guide on how to navigate the SNAP interview process: • Prepare all necessary documents beforehand (ID, proof of income, rent/utility bills, etc.) • Be ready to answer questions about your household size, income, and expenses • Stay calm and patient during the interview • Ask for clarification if you don't understand a question • Follow up after the interview if you don't hear back within the expected timeframe Remember, the caseworkers are there to help you. Don't be afraid to ask questions or request assistance if needed. Good luck to everyone going through this process!

Anyone else feel like theyre playing phone tag with these ppl? I swear I've left like 10 voicemails and still no callback 😤

Just a heads up, I heard they're implementing a new phone system next month that's supposed to reduce wait times. Fingers crossed it actually works! 🤞

I'm going through the same thing right now! Been trying to get my recertification interview scheduled for over a month. The wait times are absolutely ridiculous - I've been on hold for 2+ hours multiple times just to get disconnected. It's so frustrating when you're already struggling and need these benefits. Thanks for sharing your experience Maya, at least it gives me hope that I'll eventually get through! Did they schedule your follow-up appointments during the interview or do you have to call back for those too?