KDOL locked me out - says I have account but I don't know login. Help!

Ugh, classic KDOL nonsense. 🙄 I swear their system is held together with duct tape and prayers. Have you tried the 'Forgot User ID' or 'Forgot Password' options on their website? Sometimes that actually works.

I had the exact same issue last year! It's a total nightmare. Here's what worked for me: 1. Keep calling the center. I know it sucks, but persistence is key. 2. Try calling right when they open. I had better luck getting through early in the morning. 3. While you're waiting to get through, gather all your employment info, SSN, and any old KDOL correspondence you might have. 4. When you finally talk to someone, explain calmly but firmly that you're locked out and need help regaining access. 5. If the first person can't help, politely ask to speak with a supervisor. It took me about a week of trying, but I finally got it sorted. Hang in there!

Hey, I found a way to actually get someone on the phone without waiting forever. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's the link: https://www.claimyr.com

have u checked if ur old employer filed a claim for u? sometimes they do that without telling u and it can mess things up

This is why we need a complete overhaul of the unemployment system. It's ridiculous that people have to jump through so many hoops just to get the help they're entitled to. 😤

Pro tip: If you're really desperate, try reaching out to your local state representative. Sometimes they can light a fire under KDOL's butt and get things moving.

lol welcome to the club 🎉 we've all been there. KDOL: Keeping Desperate Ordinary Losers (waiting forever) 🤡

Oh man, this exact thing happened to me too! Turns out someone had created an account using my SSN years ago when there was that big data breach. What finally worked for me was going to a local workforce center in person with my ID, birth certificate, and proof of address. They were able to verify my identity and reset everything on the spot. Way faster than trying to get through on the phone! There should be a workforce center locator on the KDOL website. Might be worth a try if you're still stuck in phone hell! 🤞

This whole situation is incredibly frustrating but you're definitely not alone! I had a similar lockout issue with KDOL last year and it turned out I had created an account way back in 2019 during a brief period of reduced hours at my old job - completely forgot about it until I went through all my old emails. Based on everything I'm reading here, the workforce center approach seems like your absolute best bet. I'd also suggest checking your credit report (you can get free ones from annualcreditreport.com) to make sure no one has been filing fraudulent claims in your name - unfortunately it's been happening a lot lately. One more tip that helped me: when you go to the workforce center, ask them to walk you through exactly what information is associated with the existing account (without giving you access to it). Sometimes hearing details like "this account was created on X date" or "the last activity was in Y year" can help jog your memory about when/why you might have set it up. Hang in there - losing your job during the holidays is tough enough without having to deal with KDOL's broken system. With all the great advice in this thread, you've got a solid plan to get this sorted out! 🙏