WMR Says 'Info Doesn't Match' Despite Triple Checking - What's Going On?
I'm getting frustrated with the 'Where's My Refund' tool and need some advice. • Filed through TurboTax about 2 weeks ago • Every time I check WMR, I get "Refund Status error info doesn't match" • Triple-checked all the info I'm entering (filing status, refund amount, SSN) • 100% sure I'm entering the exact same info that was on my TurboTax return • Already received the acceptance confirmation from TurboTax Has anyone else run into this problem? Between work and getting the kids to activities, I don't have time to sit on hold with the IRS for hours. Any suggestions on what might be causing this?
20 comments


Arjun Patel
This is a fairly common issue, especially during peak tax season. Here's what might be happening: 1. Your return has been accepted but not yet fully processed in the IRS system 2. The refund amount in the system might differ slightly from what you filed (sometimes the IRS makes small adjustments) 3. There could be a timing issue - WMR updates overnight, not in real-time 4. Make sure you're using the exact refund amount from your federal return (not including state) Try these steps: - Wait 24-48 hours and try again - Double-check you're using the refund amount from Form 1040 line 35a - Verify you're using the primary taxpayer's SSN if filing jointly - Try checking your tax transcript instead through the IRS website
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Jade Lopez
•I had the same issue last year. Kept getting that error message for almost 3 weeks. Turned out the IRS had adjusted my refund amount by $42 due to some calculation difference. Once I called and found out the new amount, I could finally access WMR. Seems like their system is super picky about matching exact numbers.
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Tony Brooks
•I'm not entirely sure, but doesn't this sometimes happen when there's a processing delay? I've heard that if your return is flagged for additional review, the WMR tool might give this error message instead of showing the actual status... just to be cautious.
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Ella rollingthunder87
•The API interface between the e-file acceptance system and the WMR database experiences significant latency during peak filing periods. Your return is likely in a processing queue with thousands of others. The Transaction Control Code hasn't propagated to all IRS systems yet. This is normal in mid-tax season.
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Yara Campbell
I was in the EXACT same boat last month! 😩 Kept getting that stupid error message no matter what I tried. Turned out my return was actually under review but WMR wasn't showing it properly. I finally used https://taxr.ai to analyze my transcript (once I could access it) and it explained exactly what was happening. The tool translated all those cryptic codes and told me my refund was actually being processed, just with a slight delay. Saved me from a full-blown tax panic attack, lol. Might be worth checking out if you can get your transcript.
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Isaac Wright
I'm having this exact issue right now! Filed on March 1st and keep getting the "info doesn't match" message. Called the IRS on March 15th and after waiting forever, they just told me to "be patient" and that the system might not be updated yet. It's so frustrating because I'm counting on that money for some bills due at the end of the month. Did your TurboTax status show as accepted? Mine does, which makes this even more confusing.
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Maya Diaz
This is a common Phase 1 Processing anomaly. The IRS Master File and the Where's My Refund application operate on separate data refresh cycles. If you need immediate confirmation of your filing status, contacting the IRS directly is your best option. I used Claimyr (https://claimyr.com) last tax season when I had a similar issue and got through to an agent in about 15 minutes instead of the usual hours of redial attempts. They confirmed my return was in the system but hadn't propagated to all IRS databases yet. Worth the fee to avoid the frustration of trying to reach someone.
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Tami Morgan
I'm not sure those paid services are really necessary. I had this same issue last year and it resolved itself after about 10 days. The IRS systems just get overwhelmed during tax season. Have you tried checking your account on the actual IRS website instead of using WMR? Sometimes that shows different information.
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Rami Samuels
•The IRS website account access and WMR tool actually pull from different databases with different update schedules. It's possible to see your refund status on one but not the other. This is especially true if you filed within the last 21 days.
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Haley Bennett
•It's like checking both your email inbox and spam folder when you're waiting for an important message. The IRS website and WMR are showing different views of the same information. Last year I couldn't access WMR for weeks but could see my refund was processing when I logged into my IRS account. Eventually got my money with no issues.
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Douglas Foster
•This happens because of how the IRS processing pipeline works: • Initial acceptance (what TurboTax confirms) • Entry into Master File system • Preliminary processing • WMR database synchronization • Refund approval Each step has its own timeline, and during peak season, the synchronization between systems often lags.
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Nina Chan
This is normal. Happens every year. IRS systems get overloaded. Data takes time to propagate across all platforms. Your return is likely fine. Just in processing queue. Try checking your transcript instead. More reliable than WMR. Shows actual processing stages. Updates more frequently too.
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Ruby Knight
•Wait, how do you even check your transcript?? I've been staring at WMR for weeks and never knew there was another way to check! Is it hard to access? Do I need to create an account somewhere? This whole process is SO much more complicated than I expected!
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Diego Castillo
•I would say transcripts are somewhat more reliable, but they're not perfect either. I've seen cases where transcripts showed no activity for weeks, then suddenly updated with a direct deposit date. The IRS systems are... well, let's just say they're not exactly running on cutting-edge technology. Sometimes patience is really the only option.
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Logan Stewart
•According to IRS Publication 5344, taxpayers should allow at least 21 days from acceptance before becoming concerned about standard processing. The transcript system can be accessed through irs.gov/individuals/get-transcript, but you'll need to verify your identity through a fairly rigorous process. It's worth the effort though, as it provides much more detailed information.
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Mikayla Brown
Had the same prob last week! Freaked out bc I need $ for car repairs. Turns out my refund amt changed by $13 bc of some math thing. Once I got the right amt from my transcript, WMR worked fine. Got my DD yesterday! Hang in there - prob nothing serious.
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Sean Matthews
Have you tried using the IRS2Go mobile app instead of the website? Sometimes it works when the website doesn't. Also, are you entering the exact refund amount to the penny? Any chance you're looking at your state refund amount instead of federal? What about your filing status - did you select the correct one (single, married filing jointly, etc.)?
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Ali Anderson
BE CAREFUL with this error! Last year I ignored it thinking it was just a glitch, and it turned out there was an actual problem with my return. Someone had filed a fraudulent return using my SSN before I filed mine. Took 9 MONTHS to resolve and get my refund. I'd recommend calling the IRS identity theft hotline at 800-908-4490 if this persists more than a week, just to make sure nothing fishy is happening.
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Talia Klein
I went through this exact same frustration about a month ago! Filed through TurboTax, got the acceptance email, but WMR kept giving me that "info doesn't match" error for almost 3 weeks. I was starting to panic thinking something was wrong. What finally worked for me was accessing my tax transcript through the IRS website (irs.gov/individuals/get-transcript). You have to go through their identity verification process which is a bit of a pain, but once I got in, I could see my return was actually being processed normally. Turns out the IRS had made a small adjustment to my refund amount - only about $27 difference - but that was enough to make WMR throw the error. The transcript showed me the exact adjusted refund amount, and once I used that number in WMR instead of my original amount, it worked perfectly and showed my refund was already approved for direct deposit. Definitely try the transcript route if you can get through the verification. It's way more detailed than WMR and updates more reliably. Good luck!
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Nia Wilson
•This is super helpful! I had no idea the IRS could make small adjustments like that. How long did the identity verification process take for accessing your transcript? I'm worried about going through all that setup if it's going to take forever, but it sounds like it might be worth it to get some peace of mind about what's actually happening with my return.
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