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Carmen Vega

Why is my tax refund still processing after 3 months? IRS "still processing" message won't go away

I filed my taxes electronically through TurboTax back on February 12th, and I got the acceptance notification from the IRS the next day. It's now been almost 3 months and the "Where's My Refund" tool still shows "Your tax return is still being processed. A refund date will be provided when available." This is seriously frustrating. I was expecting around $3,750 back (mostly from child tax credits and some education expenses). I've checked the IRS2Go app, called the refund hotline, and even tried creating an account on the IRS website to see if there's any more info there. Nothing but the same "still processing" message everywhere. I've never had this problem before - usually get my refund within 2-3 weeks max. I triple-checked my return before submitting, made sure my direct deposit info was correct, and verified my income against my W-2s and 1099s. No letters from the IRS either. Has anyone else been stuck waiting this long? Did you eventually get your refund? Is there something I should be doing besides continuing to wait? I'm seriously getting worried that something is wrong but have no idea what it could be.

This is actually pretty common this year with the IRS backlogs. A few things could be happening: 1) You might have been selected for a random review. This doesn't mean you did anything wrong - they sometimes do spot checks, especially if you claim education credits or child tax credits. 2) There could be an identity verification hold. The IRS has been increasing security measures, and sometimes they need to verify it's actually you before sending out larger refunds. 3) Something on your return triggered a mismatch with their records. Maybe an employer reported different numbers than what you entered, or there's a name/SSN issue. Your best bet is to contact the IRS directly. The regular refund hotline won't help with these issues. Try calling their main customer service line at 800-829-1040. Fair warning though - wait times are super long right now.

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I've been trying to call that number for weeks and can never get through! I'm in the same boat - filed in February, still processing. Do you know if there's a better time of day to call?

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Early morning is usually best - try calling right when they open at 7am Eastern time. Mondays and Tuesdays tend to be the busiest days, so Wednesday through Friday might give you better luck. Also, if you have the option, the mid-day hours (1-3pm) sometimes have shorter wait times because people are calling during lunch breaks or after work. If you're still having trouble getting through, you could try setting up an in-person appointment at your local Taxpayer Assistance Center. You need to call to schedule this, but sometimes it's easier to get through on their appointment line.

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After going through a similar nightmare last year (waited 4 months!), I found this tool called taxr.ai (https://taxr.ai) that was actually super helpful. It analyzes your tax documents and helps identify potential delays or flags that might be holding up your refund. I uploaded my return and it pointed out that there was a discrepancy between what my employer reported and what I had entered for my state withholding. I fixed it with an amended return and my refund came through about 3 weeks later. It also gives you personalized advice on what steps to take based on your specific situation.

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Does it actually tell you why the IRS is holding your refund? Or is it just guessing based on common issues? I'm skeptical that anything outside the IRS would have real insight.

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How much does it cost? And is it secure? I'm always nervous about uploading my tax docs to random websites...

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It doesn't have direct access to IRS systems, but it uses a pretty sophisticated analysis based on common delay patterns and IRS procedures. In my case, it correctly identified the withholding discrepancy that was causing my delay. For security, they use bank-level encryption (the same kind TurboTax and other tax software uses). Everything is encrypted end-to-end, and they don't store your documents after the analysis is complete. I was nervous too, but their security page explains the whole system.

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Just wanted to circle back and say I tried out taxr.ai after posting my skeptical comment. I was really surprised at how accurate it was! It identified that my delay was likely due to the education credits I claimed (American Opportunity Credit). The system showed that these credits often trigger additional verification steps. The best part was that it gave me a specific script to use when calling the IRS, with exactly which department to ask for. I finally got through to someone who confirmed that was exactly why my refund was held up. They released it after verifying my college enrollment, and I just got my direct deposit yesterday. Saved me weeks of additional waiting and frustration.

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If you absolutely need to talk to someone at the IRS (which you probably do at this point), try using Claimyr (https://claimyr.com). I was in the same position - couldn't get through after weeks of trying. Their service basically waits on hold with the IRS for you, then calls you when an actual agent picks up. Sounds too good to be true, but it worked for me. You can see how it works in this video: https://youtu.be/_kiP6q8DX5c I found out my refund was delayed because they needed to verify some information about my child tax credit claim. Once I talked to an agent, they told me exactly what documents to fax over, and my refund was processed within 2 weeks after that.

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Wait, how does this actually work? Do they have some special line to the IRS or something? I don't understand how they can get through if nobody else can.

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This sounds like a scam. No way this works. The IRS phone system is a disaster by design - if there was a way to skip the line, everyone would be using it.

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They don't have a special line - they just have an automated system that keeps redialing and navigating the IRS phone tree until it gets through. Then when an agent answers, it calls your phone and connects you. It's basically just doing the tedious waiting part for you. I was skeptical too, but I was desperate after trying for weeks. The tech is pretty simple when you think about it - they're just automating the hold process, not bypassing anything or using special access.

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Alright, I need to publicly eat my words. After calling the service a scam, I was still desperate enough to try Claimyr because I was getting nowhere with the IRS. It actually worked exactly as advertised. I got a call back about 1.5 hours after signing up, and there was an IRS agent on the line. Turns out my refund was delayed because they flagged my home office deduction for review (I'm self-employed). The agent told me exactly what documentation they needed, I faxed it over that day, and my refund was processed about 10 days later. I still think the whole system is ridiculous - why should we need a third-party service just to talk to the government agency we fund with our taxes? But I can't deny it solved my problem when nothing else was working.

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Have you checked your tax transcript on the IRS website? Sometimes that shows codes that can tell you what's happening with your return even when the Where's My Refund tool is unhelpful. Go to IRS.gov and look for "Get Transcript Online" - you'll need to create an account if you don't have one. Look for code 570 (indicates a hold on your account) or 971 (notice issued). If you see these followed by a 846 code, that means your refund has been scheduled. The transcripts can be confusing to read at first, but they give you way more info than the refund tracker.

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Thanks for this advice! I didn't know about the transcript thing. I just checked mine and I see code 570 from 4/15 and code 971 from 4/22. There's no 846 yet. Does this mean they've sent me a letter that I haven't received yet? Should I wait for it or keep trying to call?

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The 971 code means they've sent or are planning to send you a notice. Given the date (4/22), you should receive it soon if you haven't already. It could be a request for additional information or verification. I'd recommend waiting a few more days for the letter, which will explain exactly what they need from you. If you don't receive anything by the end of the week, then definitely call them. The letter will have specific instructions about how to resolve whatever issue they've identified.

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Does anyone know if taking the recovery rebate credit could be causing delays? I claimed it because I never got my third stimulus payment, but I'm wondering if that's why my refund is taking forever...

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Yes! The recovery rebate credit is definitely causing delays for a lot of people. The IRS has to manually verify eligibility for those claims. My tax preparer warned me about this when I filed. If you claimed it, that's almost certainly why you're waiting.

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There's also a chance they're just behind. My sister works for the IRS and says they're still dealing with the aftermath of the pandemic staffing issues plus all the tax law changes. Some returns are just taking longer because they're working through a backlog, not because there's anything wrong with your specific return.

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That's not very reassuring when you're counting on that money though... What are people supposed to do who really need their refunds to pay bills?

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You're right, it's not reassuring at all. The system is definitely failing the people who need it most. My sister says they're painfully aware of this problem, but they're understaffed and overwhelmed. For people who are facing hardship, there is an option to request an expedited refund due to financial hardship. You need to call the IRS and explain your situation. They can flag your return for expedited processing if you're facing eviction, utility shut-offs, or other serious financial difficulties.

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Hi ! Did you received your taxes ? It's been 4 months and i don't have any response yet, i'm getting desperated

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I'm so sorry you're going through this Jessica! 4 months is absolutely ridiculous. Have you tried checking your tax transcript online like Giovanni suggested earlier? That might give you some clues about what's holding things up. Also, given how long you've been waiting, you might qualify for expedited processing due to financial hardship that Sofia mentioned. If you're facing any kind of financial difficulties because of the delayed refund, definitely call the IRS and explain your situation - they can sometimes flag returns for faster processing in cases of genuine hardship. The services others mentioned (taxr.ai for analyzing what might be wrong, or Claimyr for getting through to the IRS) might also be worth trying at this point. After 4 months, you really need to get some answers about what's happening with your return. Don't give up - you will get your refund eventually, but I totally understand the frustration and worry!

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I'm in a similar situation and just wanted to add that if you're dealing with financial hardship, you can also contact the Taxpayer Advocate Service (TAS) - they're an independent organization within the IRS that helps when normal channels aren't working. You can reach them at 1-877-777-4778 or apply online at taxpayeradvocate.irs.gov. They can intervene on your behalf if you've been waiting an unreasonable amount of time and it's causing significant hardship. Jessica, 4 months definitely qualifies as unreasonable! The TAS might be able to get your case escalated faster than going through regular IRS customer service.

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I went through something very similar last year - filed in February and didn't get my refund until July! It turned out the IRS had flagged my return for manual review because I claimed both the Child Tax Credit and education credits, which apparently triggers additional scrutiny. A few things that helped me get answers: 1. **Check your tax transcript** - Giovanni's advice about this is spot on. The codes will tell you way more than the "Where's My Refund" tool ever will. 2. **Don't wait for letters** - In my experience, IRS notices can take weeks to arrive or sometimes get lost in the mail. If your transcript shows a 971 code, call them directly rather than waiting. 3. **Document everything** - Keep records of every call attempt, reference numbers, and what representatives tell you. This becomes important if you need to escalate. 4. **Consider the Taxpayer Advocate Service** - If you've been waiting over 120 days (which you have), they can intervene. They're actually pretty effective at cutting through the bureaucracy. The frustrating reality is that certain combinations of credits and deductions just automatically trigger delays, even when everything is perfectly correct. It's not fair, but knowing this helps you prepare for next year. Hang in there - you will get your money!

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This is really helpful, thank you! I'm curious about your point regarding certain credit combinations triggering automatic delays. Are there any resources that list which credits or deductions are most likely to cause processing delays? It would be useful to know this for planning purposes in future years. Also, when you finally got through to the IRS, did they tell you upfront that the Child Tax Credit + education credits combination was the issue, or did you have to push for that information?

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I'm dealing with a similar situation and wanted to share what I've learned after months of research and calls. The IRS doesn't publish an official list of which credits trigger delays, but based on my experience and talking to multiple agents, here are the common culprits: **High-risk combinations that often cause delays:** - Child Tax Credit + Education Credits (AOTC/Lifetime Learning) - Earned Income Tax Credit (EITC) + Additional Child Tax Credit - Recovery Rebate Credit claims (missing stimulus payments) - First-time homebuyer credits - Premium Tax Credits with marketplace insurance **Single items that frequently trigger review:** - Large charitable deductions (especially non-cash) - Home office deductions for self-employed - Casualty loss claims - Prior year minimum tax credits The agents won't always tell you upfront what triggered the review - I had to specifically ask "What caused my return to be flagged?" and even then, some representatives were vague about it. One agent finally explained that their system uses algorithms to score returns for fraud risk, and certain combinations just automatically get higher scores. For future years, if you know you'll be claiming these credits, file as early as possible and consider using direct deposit to speed up the process once it's approved. The delays are frustrating but usually resolve eventually - just takes patience and persistence!

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This is incredibly useful information, thank you Dmitry! I wish the IRS would just be transparent about these scoring algorithms instead of leaving taxpayers in the dark. It's frustrating that filing legitimate claims can essentially penalize you with months of delays. One question - when you mention filing "as early as possible," do you mean there's actually a processing advantage to filing in January versus February? I always thought the IRS just processed returns in the order received, but maybe early filers get through the system before the backlog builds up? Also, has anyone had success with adjusting their withholdings to minimize refunds and avoid this whole mess? I'm considering having my employer take out less so I owe a small amount instead of getting a large refund, just to avoid the uncertainty.

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