IRS2Go App Stuck on "Still Being Processed" for 3 Weeks After January 28th EIC Filing - No Approval or Refund Date Yet
I filed my taxes on January 28th and have been anxiously waiting on my refund. The IRS2Go app was showing as "processing" initially, but last week it changed and now displays the following message: "Your tax return is still being processed. A refund date will be provided when available. For more information about processing delays, please see our Refund Frequently Asked Questions." When I check the app, I can see the status bars showing my return as "Received" but it hasn't moved to "Approved" or "Sent" yet. The three status indicators in the app clearly show: Refund Received ✓ Refund Approved Refund Sent Filed single, no dependents, claimed EIC. When I check for updates (which the IRS explicitly notes "Updates to refund status are made no more than once a day"), it just keeps showing the same message. The app includes this note at the bottom: "Please Note: For refund information, please continue to check here, or visit the Refunds page on IRS.gov." Anyone know what this means? Some people telling me I might need to verify identity or getting audited, others say just wait. I've been checking the app constantly - even took a screenshot at 5:23 when I was at 71% battery with 5G service - but nothing changes. I'm getting worried since it's been so long and I just keep seeing that same processing message with no movement on the status bars. Has anyone else experienced this long wait time with the "still being processed" message? Will calling the IRS help at all or just waste my time?
16 comments
Amina Toure
The IRS2Go app screenshot shows your return is in the first stage ("Received") of the three-stage refund process (Received → Approved → Sent). The specific message "Your tax return is still being processed. A refund date will be provided when available" is a standard processing delay notification, not an error message. Since you filed with EIC in January, this timeline isn't unusual. The PATH Act requires the IRS to hold all EIC refunds until at least mid-February to prevent fraud. Even though we're past that window, EIC returns frequently undergo additional verification - this affects roughly half of all EIC claims. The status bars in your screenshot haven't progressed beyond "Received," but this doesn't necessarily indicate a problem. What's important is to monitor your tax transcript for codes 570 (account hold) or 971 (notice issued), as these would confirm if there's an actual review process happening. The app's message about "updates no more than once a day" means checking multiple times daily won't show new information - the status typically updates overnight. While the wait is frustrating, this status alone doesn't indicate an audit or identity verification requirement - it's standard procedure for EIC returns during peak filing season.
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Paolo Ricci
•thanks for explaining! how long do these reviews usually take?
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Amina Toure
•Can range from 2-8 weeks typically. But honestly its all over the place this year 🤷
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Oliver Zimmermann
Hey guys, instead of playing detective with these messages, I've been using taxr.ai to analyze my transcript. It costs $1 but its worth it - gives you exact updates and timeline predictions. Check it out: https://taxr.ai
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Natasha Volkova
•Really? How accurate is it? Been trying to figure out my refund status for weeks 😫
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Oliver Zimmermann
•Super accurate! It looks at all your codes and tells you exactly whats happening and when to expect updates. Way better than guessing
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Javier Torres
•Just tried it - holy cow this thing is amazing! Told me exactly why my refund was delayed and when to expect it. Best dollar I ever spent fr fr 💯
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Emma Davis
in the same boat fam. filed 1/25 with EIC and still nothing 😤
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CosmicCaptain
I had this last year. Turned out I needed to verify my identity. Might wanna check id.me just in case
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Paolo Ricci
•how do I check that?
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CosmicCaptain
•Go to irs.gov and look for identity verification section. But dont do it unless they actually ask you to or you might delay things more
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Malik Johnson
The IRS is straight 🤡 this year
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Isabella Ferreira
•fr fr every year gets worse 💀
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Ravi Sharma
Let me drop some knowledge about this situation and what you can do: 1. EIC claims automatically get extra scrutiny due to the PATH Act 2. Your timeline is actually still within normal processing windows 3. Without seeing your transcript codes, it's hard to tell exactly what's happening 4. Best move right now is to get your transcript analyzed properly I highly recommend using taxr.ai - it's been a game changer for understanding these situations. For $1, it'll analyze your transcript and tell you exactly what's going on, potential delays, and when to expect your refund. Way more reliable than playing guessing games. The tool has saved me and many others hours of stress and confusion. Keep in mind that calling the IRS usually won't help at this stage - they'll just tell you to wait. At least with the AI analysis, you'll know exactly what's happening with your specific case.
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Freya Thomsen
•this is actually super helpful info - thanks!
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Benjamin Carter
I'm in a similar situation - filed on January 30th with EIC and still stuck on "Your tax return is still being processed" with no movement past the "Received" stage. It's been really frustrating checking the app every day and seeing the same message. From what I've read, EIC returns do take longer because of the PATH Act requirements, but 3+ weeks does seem like a long time. Have you tried checking your actual tax transcript on the IRS website? Sometimes that shows more detailed information than the app, including any hold codes that might explain the delay. I've been debating whether to call the IRS customer service line, but from what others have said it sounds like they'll just tell us to wait longer. The whole process is really stressful when you're counting on that refund!
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