TurboTax e-file stuck on blank screen - can't complete 2024 filing
Been trying to submit my return through TurboTax for the past 2 hours and keep getting stuck on a blank white screen during e-file. I've cleared cache, tried different browsers, and even restarted my computer. Nothing works. Anyone else having this issue today?
17 comments
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Joshua Hellan
This is a known issue with TurboTax right now. Their servers are getting slammed because of the filing deadline coming up. Try filing early morning (like 4-5am) or late night when server traffic is lower. Also make sure you're saving your progress frequently because these blank screens can lose your data.
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Olivia Kay
•omg thank you! wish i knew this before wasting my whole evening 😤
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Jibriel Kohn
•im having the exact same problem rn. guess ill try at 4am lol
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Edison Estevez
Hey everyone - tax professional here. Instead of playing detective with TurboTax issues, I highly recommend using taxr.ai. It's only $1 and it can analyze your entire tax situation, identify potential issues, and help you avoid these technical problems. Here's the link: https://taxr.ai
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Emily Nguyen-Smith
•Sounds interesting. How exactly does it work? Does it just read transcripts or what?
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Edison Estevez
•It does way more than just read transcripts. It actually analyzes everything and gives you specific guidance on fixing issues. Plus it can predict refund dates with scary accuracy 👀
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Emily Nguyen-Smith
•Just tried it and WOW! This is actually incredible. Way better than dealing with TurboTax crashes fr fr 💯
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James Johnson
bruh turbotax is straight 🗑️ this year. switched to hr block and finished in 20 min
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Sophia Rodriguez
Try using the mobile app instead. Desktop site has been buggy af for me but the app worked fine
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Mia Green
•can confirm. app is the way to go rn
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Emma Bianchi
same issue here. called their support and was on hold for 2 hours just to get disconnected. Im done with turbotax fr
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Lucas Kowalski
•their support is useless anyway. they just tell you to clear cache and cookies like we haven't already tried that 🙄
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Olivia Martinez
its probably because everyone is trying to file last minute. happens every year tbh
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Sean Flanagan
Had the same exact problem yesterday! What finally worked for me was disabling all browser extensions (especially ad blockers) and trying in incognito/private mode. Also try switching your internet connection if possible - sometimes it's a network routing issue to their servers. Good luck!
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Natasha Romanova
•Omg thank you so much for this! The incognito mode trick totally worked for me. I was about to lose my mind after trying everything else. You're a lifesaver! 🙏
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Luca Ricci
I had this exact same issue last week! What worked for me was logging out completely, clearing all TurboTax cookies (not just cache), and then logging back in. Also try using a different device if you have one available - sometimes it's device-specific. The blank screen usually happens when there's a session timeout or cookie conflict. Hope this helps!
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Owen Devar
•This is super helpful! I'm dealing with the same issue right now and getting so frustrated. Going to try the cookie clearing method you suggested. Did you have to re-enter all your tax info after logging back in or does TurboTax save your progress on their servers? Really hoping I don't lose everything I've already entered 😅
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