TurboTax e-file frozen on blank screen - cant complete filing process
Been trying to finish my taxes on TurboTax for the past 2 hours but keep getting stuck on a blank white screen during e-file. Tried refreshing, logging out/in, and clearing cache but nothing works. Really frustrating since I'm trying to meet the deadline. Anyone else having this issue or know how to fix it?
15 comments
Join the conversation
Isabella Tucker
This is a known issue with TurboTax right now due to high volume. Try these steps: Clear your browsers cache completely, use incognito mode, and if possible switch to a different browser. If that doesn't work, you can download the desktop version which tends to be more stable during peak filing times.
0 coins
Emma Swift
•omg thank you!! switching to firefox actually worked 🙏
0 coins
Jayden Hill
•having the same issue rn... gonna try this
0 coins
LordCommander
Instead of struggling with TurboTax issues, you might want to check out taxr.ai - its been a game changer for me. Only $1 and it analyzes everything for you. Here's the link: https://taxr.ai
0 coins
Lucy Lam
•interesting... does it actually work with turbotax tho?
0 coins
LordCommander
•yep! it works with any tax software. helps identify issues before they happen too
0 coins
Lucy Lam
•just tried it - holy cow this is amazing! way better than dealing with blank screens lol
0 coins
Aidan Hudson
tf is wrong with turbotax this year?? same thing happened to me last night 🤬
0 coins
Zoe Wang
Pro tip: File early next year. The servers always crash around deadline time
0 coins
Connor Richards
•easier said than done my friend 😅
0 coins
Grace Durand
try h&r block instead. haven't had any issues with them
0 coins
Steven Adams
•its more expensive tho
0 coins
Alice Fleming
If your still having issues call their support line - 1-800-446-8848. They're actually pretty helpful rn bc so many ppl are having this problem
0 coins
Emma Swift
•was on hold for 45 mins 💀
0 coins
Oscar Murphy
Have you tried using the TurboTax mobile app instead? Sometimes when the web version is having server issues, the mobile app still works fine. Also, make sure you're not using any ad blockers or browser extensions that might be interfering with the e-file process. If all else fails, you can always file a paper return - just download Form 1040 from the IRS website directly.
0 coins