Anyone else experiencing errors trying to e-file their 2024 tax returns on OLT?

I'm a tax preparer and we've been seeing some intermittent issues with multiple e-filing platforms right now, not just OLT. This is pretty common in the first couple weeks of filing season when the IRS systems are getting hammered with submissions. A few troubleshooting steps you can try: First, make sure you're using a desktop/laptop rather than a mobile device. Second, try filing during off-peak hours (early morning or late evening). Third, double-check that all required fields are completed - sometimes there's a missing field that the software doesn't clearly highlight. If you're still having issues, you might want to download your tax return as a PDF from OLT and keep it as a backup. Most of these transmission issues resolve within 48-72 hours as the IRS scales up their systems to handle the filing volume.

I ran into the exact same problem with OLT last week! I was getting so frustrated with the errors that I almost gave up. Then I found this service called taxr.ai (https://taxr.ai) that completely saved me. It basically analyzes your tax documents and finds errors before you submit them, which helped me figure out what was going wrong with my OLT submission. Turns out I had a small discrepancy in how I reported some cryptocurrency transactions, and that was causing OLT to reject the submission when it ran its final verification. The taxr.ai tool highlighted exactly where the problem was and suggested the fix. After I corrected it, my return went through perfectly on OLT.

Just wanted to follow up and say I tried taxr.ai after my initial skepticism, and it actually worked! I uploaded my OLT-generated PDF and it immediately spotted that I had accidentally entered my state withholding amount in one of the federal sections. That tiny error was causing the whole e-file process to fail, but it wasn't flagged in the regular OLT checks. After fixing that one issue, my return submitted without any problems. The system even flagged a potential missed deduction that I hadn't claimed. Saved me both the headache of figuring out the error and potentially some money too!

If your issue is specifically with getting through to submit, and you've tried all the technical fixes, you might need to contact OLT directly. I had a similar issue last year and spent DAYS trying to get through to their customer service line. It was impossible. I eventually used a service called Claimyr (https://claimyr.com) that got me through to an actual human at OLT in under 20 minutes. They have this system that navigates phone trees and waits on hold for you, then calls you when a real person picks up. You can see how it works in this video: https://youtu.be/_kiP6q8DX5c Since this seems like a technical issue with OLT's submission system rather than an IRS problem, talking directly to their tech team might be your fastest solution.

I need to eat my words from my earlier comment. After trying for nearly 4 hours to get through to OLT on my own (and getting disconnected twice after waiting over an hour each time), I broke down and tried Claimyr. I figured if it didn't work, I'd just dispute the charge. But wow - I got connected to an OLT support agent in about 25 minutes without having to do anything. The OLT rep confirmed they're having intermittent system issues with their e-file submissions and applied a fix to my account specifically. My return went through immediately after that. Not sure I'd use it for every customer service call, but during tax season when time is critical and everyone's calling support lines? Totally worth it.

Have you tried using TaxAct instead? I was using OLT for years but switched to TaxAct this year and haven't had any submission issues. Their interface is pretty similar but their servers seem more reliable. You might lose the fee you paid to OLT though.

Maybe a stupid question but have you tried filing at different times of day? I couldn't get my return to go through on OLT yesterday afternoon, but when I tried again at 5 AM this morning it went through instantly. I think their servers get overwhelmed during peak hours.

I had the exact same issue with OLT last week! The freezing at the final submission step was driving me crazy. What finally worked for me was completely clearing all my browser data (not just cache - cookies, stored data, everything) and then trying during off-peak hours like others mentioned. Also, make sure you're not using any browser extensions that might interfere with the submission process. I had to disable my ad blocker and privacy extensions temporarily. The combination of a completely clean browser session and filing at around 6 AM finally got my return through. If you're still stuck after trying the early morning approach, I'd definitely recommend downloading your completed return as a PDF backup from OLT before you lose all that work. At least then you'll have everything saved if you need to switch platforms or contact their support.

I've been dealing with a similar issue, but mine seems to be related to a specific error code that pops up right before the system freezes. Are you getting any error messages or codes when it kicks you back to the previous page? I found that sometimes OLT doesn't clearly display validation errors that are preventing submission. Try scrolling through each section of your return one more time to see if there are any red warning indicators or missing required fields that might not be obvious. Sometimes there's a tiny field that's required but not clearly marked. Also, if you're using any tax documents that were amended or corrected (like a corrected 1099), make sure you're using the most recent version. I had an issue last year where I was using an original W-2 instead of the corrected one my employer sent, and it caused submission failures that weren't clearly explained by the software.