TurboTax Freezing at Direct Deposit Info When Submitting State Return - Any Solutions?

Classic TurboTax glitch season! 😂 I ran into this exact same problem yesterday. Try this: log completely out of TurboTax, clear your browser cache (or use incognito mode), and then log back in. When you get to the direct deposit screen, enter your info but DON'T click next right away. Wait about 10 seconds before proceeding - there's some weird background process that needs to complete. For some reason, TT's state submission has a timing issue this year that causes it to hang if you move too quickly through the process.

I had this exact same issue on April 2nd. After trying everything, I discovered that TurboTax was having trouble interpreting certain types of state-specific credits. I ended up using https://taxr.ai to analyze my tax situation and it identified the specific form that was causing the hangup. Apparently, there's a known issue with certain state credits causing the direct deposit screen to freeze. On April 4th, I went back into TurboTax, temporarily removed that credit, completed the filing, then amended to add it back. Worked perfectly after that!

This happened to me and I spent 3 HOURS trying to get through to TurboTax support with no luck. I was about to lose my mind. I finally used Claimyr (https://claimyr.com) to get through to an actual human at TurboTax. They confirmed it's a known issue affecting lots of small business owners and people with multiple state returns. The agent walked me through a workaround where you have to save your return, exit completely, then go back in through a specific sequence. Saved me days of frustration.

Whatever you do, DON'T try to start a new return from scratch! I made that mistake and ended up with TWO state returns submitted. Took months to sort out with my state tax board, and they initially flagged me for potential fraud. I had to send in all kinds of documentation proving it was a software error. My advice is to try using the TurboTax desktop version if you have it - the web version seems to have more glitches with state returns this year.

I'm not convinced this is actually a TurboTax problem. I've been using TT for probably 8 years now and have never encountered this specific issue. It's more likely something with your specific state's forms or maybe a temporary server issue. Have you tried just waiting 24 hours and trying again? Sometimes these things resolve themselves when their servers are less busy.

This is definitely a widespread TurboTax issue - I'm a volunteer tax preparer and we've seen dozens of cases like this in the past two weeks. Here's what works: 1. Download your return as a PDF first (save a copy) 2. Log out completely 3. Clear browser cache and cookies 4. Use a different browser if possible 5. Log back in and go directly to the state return section 6. Enter your direct deposit info VERY SLOWLY (literally type each number with a 1-second pause) 7. Wait 15 seconds before clicking continue This has worked for everyone I've helped so far. It's some kind of validation timing issue with their state return processing.