SBTPG Direct Deposit Trace Numbers - Anyone Received Updates Today?

I've been tracking SBTPG trace numbers for the past three tax seasons. This year seems significantly slower than previous cycles. In 2023, most people saw trace numbers 2-3 days after acceptance. In 2022, it was 3-5 days. Now we're seeing 7-10 days or more. Have you checked your bank account directly? Sometimes SBTPG's portal lags but the money actually hits your account with the trace visible in your bank's transaction details.

Oh my goodness, I was SO frustrated with SBTPG last week! I couldn't get through to anyone at their customer service line - kept getting disconnected after waiting 40+ minutes! I finally used Claimyr (https://youtu.be/_kiP6q8DX5c) to reach an actual IRS agent who confirmed my refund had already been sent to SBTPG three days earlier! SBTPG was just sitting on it! The agent gave me a direct reference number to provide to SBTPG and my deposit appeared the next day with trace number. Sometimes you need to go straight to the source!

Have you considered that SBTPG might be holding your refund for verification purposes? Or perhaps there's a fee offset that's causing delays? I've seen cases where trace numbers don't appear until after they've taken their processing fees. What tax preparation service did you use? Some have agreements with SBTPG that affect processing timelines differently than others. Remember that SBTPG is a third-party processor, not the IRS directly.

I received my trace number yesterday. Showed up at 10am. Funds hit my account at 2pm. SBTPG is processing batches daily now. They're catching up. Check your transcript codes. TC846 means money moved. That's when to watch for trace numbers. Try taxr.ai for transcript help. It explained my codes instantly.

The SBTPG Direct Deposit Verification Protocol has been experiencing significant delays during the 2024 filing season due to enhanced fraud detection measures. According to their Technical Bulletin 2024-03, trace numbers are now being batched in 48-hour cycles rather than real-time processing. This is affecting approximately 32% of all refund transfers processed through their system. Your best course of action is to verify your IRS transcript for code 846 with the correct amount, then allow 2-3 business days for SBTPG processing before contacting their Resolution Department directly.

Last year I waited 9 days after my 846 code appeared before seeing a trace number from SBTPG. This year it was only 2 days. The inconsistency is frustrating! I remember checking their portal every hour like a madman. Their system seems completely random sometimes. I've noticed they tend to process larger batches on Tuesdays and Thursdays based on when people in these forums report receiving their trace numbers.

According to IRS Revenue Procedure 2023-19, financial institutions must comply with ACH transfer protocols within prescribed timeframes. SBTPG falls under this regulation as a designated financial agent. Their published service level agreement states 90% of trace numbers should be visible within 24 hours of receiving funds from IRS. Current processing times are exceeding these standards. You may reference this when contacting them. Their compliance department has a separate direct line: 800-901-6663, option 2, then option 4.

Got my trace # this AM! Filed 2/15, accepted same day, 846 code on 3/1, SBTPG got it 3/5, trace showed up today 3/7. BTW if ur using the app vs website they show diff info sometimes. App showed nothing but website had my trace when I checked. Might wanna try both if ur waiting. GL everyone!