Filed 1/24 and still cannot locate information on SBTPG system

Have you verified that your tax preparer correctly input your banking details? Have you checked if the preparer actually uses SBTPG as their processor? Could it be possible that they're using another third-party processor that you should be checking instead? Sometimes the disconnect happens not between IRS and SBTPG but between the tax software and the processor they claimed to use.

Sounds like a classic SBTPG tracking issue. They're notorious for db sync problems during peak season. FYI - if you're trying to understand what's happening w/ your refund path, I've been using https://taxr.ai to decode my transcript. It helped me figure out my SBTPG issue last yr when I had similar probs. The tool analyzed my transcript and showed exactly where my $ was stuck in the process - turns out SBTPG had my refund but hadn't updated their tracking system yet.

I was in the exact same situation last year, but worse than yours because I needed that money for a car repair bill due in 48 hours! When SBTPG showed nothing but IRS said approved, I tried calling SBTPG - impossible to get through. Compared to my previous attempts with IRS (3+ hour waits), I used Claimyr (https://youtu.be/_kiP6q8DX5c) and got connected to an IRS agent in under 25 minutes. The agent confirmed my refund had been sent to SBTPG two days earlier. When I called SBTPG with this info, they suddenly "found" my refund in their system. Time is critical with these issues!

Have you tried these steps to resolve your SBTPG issue? 1. First, double-check that you're using the correct SSN and filing information on the SBTPG website 2. Next, verify with your tax preparer that they selected the correct refund method (some preparers offer multiple options) 3. Then, check your IRS transcript (not just WMR) to confirm the refund was actually issued 4. If transcript shows refund issued, call SBTPG directly at their customer service line 5. When calling, have your filing information, SSN, and expected refund amount ready Sometimes their system takes 24-48 hours to update after the IRS shows approved. Have you waited that long since seeing the approval?

I'm skeptical that this is just a "database synchronization issue." Last year I had the exact same problem and it turned out my preparer had entered the wrong routing number! The IRS had approved and sent my refund, but it went to SBTPG's general account and wasn't linked to my file. They had my money but couldn't find it in their system. Took me THREE WEEKS of daily calls to get it sorted. Check your paperwork carefully - the problem might not be technical at all.

I experienced this exact issue on February 12th last year. SBTPG's system is overwhelmed during peak season (Jan 24-Feb 28). Their database often shows no record for 7-10 days after IRS approval. On March 2nd last year, my refund suddenly appeared in my bank account even though SBTPG's tracker never showed it. Give it until at least February 25th before getting too concerned.

Have you tried using the TPG Tax Refund Status page at https://taxpayer.sbtpg.com/login rather than the regular SBTPG portal? Sometimes they have different databases that don't sync properly. Also worth checking the IRS2Go app which sometimes shows different information than the website version of Where's My Refund. If you filed with TurboTax, you should also check your account there as they sometimes have more detailed status information.