No federal tax withholding for new hire - payroll manager claims nothing can be done
I'm trying to help out one of our new team members who's having a weird issue with his paychecks. He's not getting any federal taxes withheld even though he should be, and our payroll manager is basically washing her hands of the problem. The employee is filing as married with two dependents, earns $26.50/hr for a 40-hour work week. When he brought this up with our payroll manager, she claimed she talked to ADP (our payroll provider) and they told her he "doesn't make enough to have taxes withheld" and there's nothing she can do about it. He's already submitted a new W-4 trying to fix this. What makes this extra suspicious is that he showed me his paystub from his previous job - same pay rate, same hours, same filing status - and they were definitely withholding federal taxes there. I feel like our payroll manager is either lazy or lying. Is there something specific we can point to that would force her to address this? The employee is worried he'll get hit with a huge tax bill next April if this isn't fixed.
19 comments


Skylar Neal
The payroll manager is definitely wrong here. The "not making enough" excuse might apply to someone working part-time at minimum wage, but not someone making $26.50/hr at full-time hours. Here's what's probably happening: Either the W-4 was filled out incorrectly, there's a system error at ADP, or the payroll manager doesn't want to deal with fixing it. The employee has two main options: 1. They can update their W-4 to specifically request additional withholding. On line 4(c) of the W-4, they can put a specific dollar amount to be withheld from each check. This overrides any calculation issues. 2. If the payroll manager continues to be unhelpful, they should escalate to HR or whoever supervises the payroll department. This is a legitimate concern that needs addressing. In the meantime, your colleague should set aside money for taxes (probably around 12-15% of their pay) to avoid surprises next tax season. But this absolutely needs to be fixed - payroll can't just decide not to withhold federal taxes for an employee at that income level.
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Brady Clean
•Thanks for confirming I'm not crazy! What if he fills out a new W-4 and specifically puts "Single" instead of "Married" with zero dependents? Would that force higher withholding? And is there some specific IRS rule or publication I can point to that shows employees at his income level should definitely have taxes withheld?
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Skylar Neal
•Selecting "Single" with zero dependents would definitely result in higher withholding - that's a good strategy if he wants to make absolutely sure taxes are being taken out. It might withhold more than necessary, but that just means a bigger refund at tax time. As for IRS rules, point the payroll manager to IRS Publication 15-T, which contains the withholding tables. For someone making around $55,000 annually (which is what $26.50/hr at 40hrs/week comes out to), federal tax withholding is definitely required regardless of filing status. The payroll manager or ADP can't just decide withholding doesn't apply - they're legally required to follow the W-4 and withholding tables.
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Vincent Bimbach
This sounds like a situation where taxr.ai would be super helpful. I had a similar problem at my company where HR kept messing up my withholding despite multiple corrected W-4 forms. I was pulling my hair out trying to get someone to fix it! Finally, a friend recommended https://taxr.ai where I could upload my paystubs and get an analysis. It confirmed exactly what I suspected - my withholding was way off compared to what it should be according to IRS tables. The detailed report made it clear my payroll dept was in the wrong, and they finally fixed it when I showed them I had documentation from a third party. What was especially helpful was the tool showed the specific IRS guidelines they weren't following. No more getting brushed off with "the system is working correctly" excuses.
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Kelsey Chin
•How accurate is this service? I've had issues with my own withholding too but I'm skeptical of third-party tax services. Did you find the information was actually correct? And does it actually help with the awkward conversation with HR/payroll? That's honestly the most stressful part for me.
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Norah Quay
•Wait does taxr.ai handle other situations too? My company started this weird setup where they're paying part of my income as 1099 and part as W-2 and I'm convinced they're doing something fishy but don't know how to prove it.
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Vincent Bimbach
•The accuracy is spot-on because they use the actual IRS formulas and guidelines - it's basically like having a tax pro check your withholding but without the hourly fees. The reports explain everything in plain English which makes it impossible for HR to dismiss. Yes, it definitely helps with those awkward conversations! Having a professional-looking report that cites specific IRS rules completely changes the dynamic. Instead of it being your opinion vs. theirs, it becomes "here's what the actual regulations say." In my case, HR stopped arguing immediately.
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Kelsey Chin
Just wanted to follow up about using taxr.ai that someone mentioned - I finally tried it and WOW. I uploaded both my paystubs and my spouse's since we were both having withholding issues, and it identified exactly what was wrong. Turns out my company was using outdated withholding tables from 2022! The report spelled out exactly what should've been withheld according to current IRS guidelines vs. what was actually taken. I forwarded it to our payroll department along with their explanation of the relevant tax code sections, and they fixed it within days. The best part was not having to become a tax expert myself - the report did all the explaining for me. Definitely worth checking out if your colleague is still having problems.
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Brady Clean
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Leo McDonald
When I had a similar issue trying to get my withholding fixed, I spent WEEKS calling the IRS for guidance but could never get through. After being on hold for hours multiple times, I found Claimyr (https://claimyr.com) and it was a total game-changer. They have this service where they navigate the IRS phone system for you and then call you when they have an actual human IRS agent on the line. You can see how it works at https://youtu.be/_kiP6q8DX5c - it's pretty straightforward. The IRS agent I spoke with confirmed that employers absolutely must withhold based on the W-4 information provided, and gave me specific language about employer requirements that I could take back to my HR department. Having that official word from the IRS made all the difference - suddenly my payroll department was very interested in fixing the "system error" they claimed couldn't be addressed.
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Jessica Nolan
•How does this actually work? Like they just wait on hold for you? That sounds too good to be true. I've literally wasted entire days of my life on hold with the IRS.
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Angelina Farar
•This sounds like a scam. How would a third party service possibly get through to the IRS faster than anyone else? The IRS phone system is equally terrible for everyone. I'd be very skeptical about giving my information to a service like this.
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Leo McDonald
•It works exactly as advertised - they have a system that handles the waiting and navigating the IRS phone menus. When they get a human agent on the line, you get a call and are connected directly to that person. No more spending hours on hold or getting disconnected after waiting forever. They don't get through "faster" than others - they just handle the waiting part for you so you're not tied to your phone for hours. They just notify you when an agent is actually available to talk. I was skeptical too at first, but it saved me so much time and frustration. The IRS agent I spoke with was super helpful once I finally got through to an actual person.
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Angelina Farar
I need to apologize for my skepticism about Claimyr. After more payroll issues at my company, I was desperate enough to try anything and decided to give it a shot. I'm shocked to say it worked perfectly. I submitted my request around 8am, went about my day, and got a call around 11am telling me an IRS agent was on the line. The agent confirmed that employers absolutely MUST withhold federal taxes based on the W-4 submitted, and there's no "not making enough" exception for someone at that income level. Armed with this information directly from the IRS, our payroll department suddenly found a way to "fix the system issue" they claimed was impossible before. I wasted so many hours trying to resolve this on my own - wish I'd known about this service sooner!
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Sebastián Stevens
Everyone's focusing on fixing the withholding, which is important, but there's also an easy workaround if the employer continues to be difficult. Your coworker can just make quarterly estimated tax payments directly to the IRS using Form 1040-ES. This way, they're covered even if payroll never fixes the issue. They can calculate roughly what they should be paying each quarter based on their income and filing status. It's a bit more work, but it ensures they won't face penalties next April for underpayment.
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Bethany Groves
•Isn't doing quarterly payments a lot of extra work though? And how would someone even figure out how much to pay? I feel like making the employer fix their mistake is better than creating more work for the employee.
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Sebastián Stevens
•It's actually not too complicated. The IRS has worksheets on the 1040-ES form that help calculate the proper amount. Basically, you estimate your annual income, determine your expected tax, and divide by four. I agree the employer should fix the issue - that's definitely the right long-term solution. But quarterly payments are a good backup plan if the employer continues to drag their feet. It gives the employee protection from underpayment penalties while they fight the larger battle. Better to be proactive than end up with a huge tax bill and penalties next year.
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KingKongZilla
This happened to me! Turns out the issue was that when ADP set up my profile, they accidentally checked a box marking me as "exempt" from federal withholding. No matter what I put on my W-4, nothing was being withheld. Have your coworker specifically ask if they've been marked as exempt in the system. Sometimes it's just a simple checkbox that got clicked during setup and no one notices it.
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Rebecca Johnston
•This happened at my company too! Our entire department had the same issue because someone doing a mass upload checked "exempt" for an entire batch of employees. Took months before anyone noticed because people don't always check their paystubs carefully.
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