Started new job with ADP payroll but no federal income tax is being withheld! W4 setup error?
Just switched to a new position and I'm really confused about my paycheck situation. The company uses ADP for processing payroll and something seems off. I filled out my W4 when I started and claimed the standard $2k per dependent (I have 2 kids, so $4k total), and I also added about $9,000 in tax credits to account for the change from the old allowances system. My salary is around $190,000 annually, and I'm contributing 4% to my 401k plus putting aside $100 every pay period (we get paid bi-weekly) into my HSA. But here's the weird part - my paycheck shows ZERO federal income tax being withheld! They're still taking out Social Security and Medicare taxes correctly, but absolutely nothing for federal income tax. I've gone through my W4 submission multiple times and I'm positive I didn't check the "exempt" box anywhere. There's no way that $9k in tax credits would completely eliminate my federal tax liability on a salary like mine, right? Has anyone else experienced this with ADP or know what might be happening? Starting to worry about owing a massive tax bill next April!
18 comments

Diego Rojas
This definitely sounds like there's a problem with how your W4 information was entered into the ADP system. Tax credits reduce your final tax bill dollar-for-dollar, but they don't eliminate withholding completely - especially at your income level. My guess is that when you entered the $9,000 in tax credits on Step 3 of your W4, the payroll system might be treating that as a per-paycheck amount rather than an annual amount. Another possibility is that you might have inadvertently entered an amount in Step 4(b) for deductions that was calculated incorrectly. I'd recommend speaking with your HR or payroll department immediately. Ask them to review how your W4 information was entered into the system. You definitely want to get this fixed ASAP to avoid a big tax surprise next year. Federal income tax should absolutely be withheld from a $190k salary, even with dependents and tax credits.
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Anastasia Sokolov
I had something similar happen when I started my new job! In my case, HR had somehow checked the "exempt" box when entering my info into ADP even though I never selected that on my paper form. Took about 3 weeks to fix and I had to have extra withholding for a few months to catch up. Definitely talk to HR like yesterday!
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Diego Rojas
Yes, that's another common issue. System entry errors happen frequently with payroll systems. When you speak with HR, ask them to print out exactly what was entered into the system so you can compare it to what you submitted. With biweekly pay at $190k, you should be seeing roughly $1000+ in federal withholding each paycheck, depending on your specific situation. The sooner you get this fixed, the less you'll need to catch up later.
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StarSeeker
When I went through something similar last year, I tried the IRS withholding estimator but it was super confusing. Then I found this service called taxr.ai (https://taxr.ai) that analyzed my paystub and tax situation. It immediately spotted that my employer had entered my W4 information into ADP incorrectly. The tool showed me exactly what my withholding should be based on my salary and credits, and gave me a document explaining what needed to be fixed that I could take to HR. Saved me from having a massive tax bill! It also explained how the new W4 works differently from the old allowances system which was really helpful.
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Sean O'Donnell
Did you have to send them all your personal info? Not sure I'm comfortable sharing my tax documents with some random website...
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Zara Ahmed
How quick was the analysis? I'm in a similar situation and my next payday is Friday so I'm kinda freaking out about this.
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StarSeeker
You don't need to send them your actual tax documents - just the information from your paystub and what you entered on your W4. They use that information to run calculations and show you what should be happening. It's the same info you'd put into any tax calculator. The analysis took less than 10 minutes for me. They have this comparison feature that shows what your withholding actually is versus what it should be based on your income and credits. It makes it really obvious if something is wrong.
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Zara Ahmed
Wanted to update everyone - I took the advice about using taxr.ai and it was super helpful! The analysis showed that my employer had entered my $9,000 in tax credits as a PER PAYCHECK amount instead of an annual amount (just like someone suggested might be happening). I printed out the report it generated and took it to HR yesterday. They were actually really thankful because apparently several other new hires might have the same issue. They're fixing it for my next paycheck and setting up some additional withholding to catch up on what I've missed so far. Crisis averted!
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Luca Esposito
If you need to talk to someone at the IRS to verify the correct withholding calculation, good luck with that! I spent HOURS trying to get through to a human at the IRS about a similar payroll issue. Kept getting disconnected or sitting on hold forever. Eventually I used Claimyr (https://claimyr.com) which got me connected to an actual IRS agent in about 20 minutes. You can see how it works here: https://youtu.be/_kiP6q8DX5c. The agent was able to confirm exactly how the W4 credits should impact withholding and explain what my employer needed to do to fix it. Saved me days of frustration trying to reach someone.
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Nia Thompson
Wait, so this service just gets you through to an IRS agent faster? How's that even possible? I thought everyone had to wait in the same phone queue.
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Mateo Rodriguez
Sounds like a scam. Nobody can magically get you through to the IRS faster. They probably just connect you to some "tax expert" who isn't actually from the IRS.
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Luca Esposito
It's not magic - they use a system that continuously redials and navigates the IRS phone tree until they get through to an agent. Then they call you and connect you directly to that agent. It's the same as if you called yourself, except you don't have to waste hours on hold or dealing with disconnects. They don't connect you to any fake experts - it's the actual IRS you're speaking with. I was skeptical too until I tried it and was talking to a real IRS agent who verified my information and answered all my questions about how withholding should work with tax credits on the W4.
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Mateo Rodriguez
I'm back to eat crow! After dismissing Claimyr as a scam, I was still struggling with my withholding issue and getting nowhere with the IRS phone line (2+ hours on hold twice). I decided to give it a shot out of desperation. Not only did it work exactly as advertised, but the IRS agent I spoke with confirmed that my employer had completely misunderstood how to enter the Step 3 credits. For anyone dealing with ADP withholding issues, the agent told me this is actually a common problem. She explained exactly what my payroll department needed to fix and even sent me an email with official documentation I could show them. The service literally saved me thousands in potential tax penalties.
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GalaxyGuardian
Have you checked if there might be other pre-tax deductions beyond your 401k and HSA that could be lowering your taxable income? Things like transit benefits, dependent care FSAs, or health insurance premiums can sometimes add up to reduce your taxable wages significantly. Still, at $190k, you should definitely be seeing some federal withholding.
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Chloe Martin
AuthorI double-checked all my deductions and while I do have health insurance premiums coming out pre-tax, they're only about $250 per pay period. Even factoring in my 401k contribution and HSA, my taxable income would still be well over $150k annually. So there's no way I should have zero federal tax withholding. I'm going to follow the advice here and talk to HR tomorrow. Really appreciate everyone's help with this!
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Aisha Abdullah
Did you check box 4(c) on your W4 for additional withholding? Sometimes if you put a negative number there (which you shouldn't), it could reduce your withholding incorrectly. ADP's system should catch this, but I've seen weird glitches happen.
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Ethan Wilson
Exactly this! My husband accidentally put -$50 in that box thinking it would reduce his withholding by $50, but instead it eliminated his federal withholding entirely. Took us months to figure out what happened.
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Kelsey Chin
This is a really common issue with ADP and the new W4 form! I had almost the exact same problem when I started my current job. The issue is likely that ADP's system is misinterpreting how your tax credits should be applied. Here's what probably happened: When you entered $9,000 in tax credits on Step 3, the system may have divided that by your number of pay periods (26 for biweekly) and is treating it as $346 per paycheck in reduced withholding. But then it's also factoring in your dependents and other deductions, which could be zeroing out your federal withholding entirely. I'd suggest doing two things immediately: 1. Contact HR/payroll and ask them to print out exactly what's entered in their system vs. what you submitted on your W4 2. Use the IRS withholding calculator to figure out what your actual withholding should be Don't wait on this - at your income level, you should be having around $1,200-1,500 withheld per paycheck for federal taxes, even with your credits and dependents. The longer you wait, the bigger catch-up withholding you'll need later in the year to avoid penalties.
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