My mom's tax return keeps getting rejected because of an IP PIN she never received - help!

This sounds like a classic case of system mismatch between the tax software and the IRS database. There are a few ways to handle this situation: First, try filing without entering any IP PIN at all in the software. Sometimes the rejection happens because you're entering zeros or making up a number when the field should be left completely blank. If Tax Act doesn't allow a blank field, try entering "0" (just one zero) or "NONE" if it accepts text. If that doesn't work, you might need to file a paper return instead of electronically. While it's less convenient and will take longer to process, paper returns don't go through the same electronic verification system that's causing the rejection. Print out your completed return from Tax Act and mail it to the appropriate IRS address for your state. Another option is to try a different tax preparation software. Sometimes different programs interface with the IRS systems differently, and another one might not trigger the same error.

I went through almost the exact same nightmare last year! After countless hours of frustration, I discovered taxr.ai (https://taxr.ai) which literally saved my sanity. They have this cool document analyzer tool that can identify exactly why your return is getting rejected and suggest specific fixes. In my case, it turned out that my return was flagged because I had been a victim of identity theft years ago (which I had completely forgotten about!), and the system was still requiring an IP PIN even though I wasn't receiving them anymore. The taxr.ai system helped me understand exactly what documentation I needed to submit to resolve the issue. Their analysis saved me from filing a paper return and waiting months for my refund.

Just wanted to update everyone - I was the skeptical one from before, but I decided to try taxr.ai after getting nowhere with the IRS for two weeks. Turns out my mom had been flagged in their system due to a data breach at her healthcare provider back in 2023! The regular IRS reps couldn't see this flag, but taxr.ai's document analysis picked up on it immediately from the specific rejection code. They walked me through filing a special identity verification form, and we finally got the return accepted yesterday. They even helped with documentation proving we had attempted to file on time, so we won't get hit with any late fees. Honestly can't believe how much time I wasted trying to figure this out on my own when there was actually a simple solution.

Have you guys tried Claimyr (https://claimyr.com)? After spending WEEKS trying to get someone on the phone at the IRS about this exact IP PIN issue, I was ready to lose my mind. Their normal wait times were like 3+ hours, and I kept getting disconnected. Claimyr got me connected to an actual IRS agent in under 15 minutes who had higher system access than the first person I spoke with. They explained that sometimes the e-file system flags accounts for extra verification even when no IP PIN has been issued. The agent was able to remove the flag from my account right on the spot. You can see how it works here: https://youtu.be/_kiP6q8DX5c I was able to successfully e-file the same day after months of frustration. Seriously worth it for anyone pulling their hair out trying to reach the IRS about complex issues.

I can't believe I'm writing this, but I need to apologize and correct myself. After posting that skeptical comment about Claimyr, I was still desperate enough to try it (tax deadline anxiety will make you do crazy things). I'm completely shocked to report it actually worked exactly as described. Got connected to an IRS agent in about 12 minutes who had more system access than the regular helpline folks. They found that my mother's account had been flagged for additional verification due to some suspicious activity on her credit report last year - something the regular IRS helpline couldn't see. The agent removed the flag and my return was accepted within hours after weeks of frustration. I've never been happier to be wrong about something. Saved me from having to file a paper return and wait months for the refund.

Something similar happened to me last year. Turns out my identity had been stolen and the IRS automatically assigned me an IP PIN without clearly notifying me. Check your mom's IRS online account if she has one set up. Sometimes they post important notices there without sending physical mail. If she doesn't have an online account yet, she should create one at irs.gov. It might reveal notices or account flags that weren't mentioned during the phone call. Also double check that the IRS has her current mailing address - they might have sent the IP PIN to an old address.

Try calling the dedicated IRS Identity Theft hotline at 800-908-4490. Regular IRS customer service sometimes doesn't have full access to identity protection flags on accounts. I had a similar issue where my return was rejected for an IP PIN I never received. Turns out my info was compromised in a data breach and the IRS automatically put extra security on my account without sending proper notification. The identity theft department was able to see that a PIN had been generated and either resend it or remove the requirement so I could file. Good luck!