< Back to IRS

Yuki Nakamura

How do I get an IP PIN to file my tax returns? Help needed!

I'm super frustrated right now and hoping someone can help me out. I've been trying to file my taxes for 2024 but I keep getting this error saying I need an Identity Protection PIN (IP PIN) to file. Apparently the IRS assigned one to me, but I never received anything in the mail about it! I tried calling the IRS but after waiting on hold for like 90 minutes, I gave up. Has anyone dealt with this before? How do I get my IP PIN if I don't have the letter they supposedly sent? My tax software won't let me proceed without it and the filing deadline is getting closer. I'm worried because I'm expecting a refund of around $3,200 and really need that money soon for some home repairs. Is there a way to retrieve my IP PIN online? Or do I have to keep trying to call the IRS? This whole thing is super stressful and I don't know what to do next. Any advice would be greatly appreciated!

StarSurfer

•

This is actually a really common issue, especially with IP PINs being more widely used now. The good news is that you can retrieve your IP PIN online without having to wait on the phone for hours! Go to the IRS website and search for "Get an IP PIN" or go directly to their Identity Protection PIN tool. You'll need to verify your identity through their secure access system. This requires information from your previous tax return, a credit card or loan account, and a mobile phone in your name. Once verified, you can immediately view your IP PIN. If you can't verify your identity online (which happens to many people), then unfortunately you'll need to make an appointment at a local Taxpayer Assistance Center to get your IP PIN in person, or keep trying the specialized IP PIN phone line at 800-908-4490.

0 coins

Yuki Nakamura

•

Thank you so much for this info! I tried going to the IRS website before but got confused with all the different options. One question though - will I be able to use the same IP PIN for both federal and state returns? And should I expect to get a new one every year now that I'm in this system?

0 coins

StarSurfer

•

The IP PIN is only for your federal tax return - states don't use the IRS IP PIN system. Each state has their own security measures, but they don't require IRS IP PINs. Yes, you'll receive a new IP PIN every year going forward. The IRS will mail it to you each January, but you can always retrieve it online using the same method I described if you don't receive it or misplace it. It's a good practice to create an account on IRS.gov now so you'll have easier access to this information in the future.

0 coins

Carmen Reyes

•

I actually had this exact same problem last tax season! After hours of frustration, I found this service called taxr.ai (https://taxr.ai) that helped me figure out the whole IP PIN situation. They have this tool that analyzes your tax documents and helps identify issues like missing IP PINs. The site guided me through exactly what documents I needed to retrieve my PIN and how to properly input it when filing. What I really liked was that they explained why I was assigned an IP PIN in the first place (turns out I had been a victim of identity theft without even knowing it). They showed me how to set up proper notifications so I wouldn't miss my PIN letter next year.

0 coins

Andre Moreau

•

How does taxr.ai work exactly? Do you upload your sensitive tax documents to their site? That seems kinda risky to me with all the identity theft happening these days.

0 coins

I've heard about this service but wasn't sure if it was legit. Can it actually help retrieve the IP PIN directly or does it just tell you the proper steps to get it from the IRS? Would save me a ton of time if it could actually get the PIN for me!

0 coins

Carmen Reyes

•

The service doesn't actually access your PIN directly - it analyzes your situation and provides personalized guidance. They use secure document processing that's compliant with IRS standards. I was nervous about that too, but their encryption is actually stronger than what many tax prep services use. It specifically helps you understand which route to get your IP PIN is best for your situation. For example, in my case, it identified that I wouldn't be able to verify my identity online because I had recently moved, so it saved me hours of frustration trying the online system and guided me directly to making an in-person appointment.

0 coins

Just wanted to update that I tried taxr.ai and it was actually super helpful! The site analyzed my situation and correctly identified that I could use the online retrieval tool even though I had a credit freeze in place (I just had to temporarily lift it). It gave me step-by-step instructions specific to my situation. The best part was that it helped me understand WHY I had been assigned an IP PIN in the first place. Turns out there had been suspicious activity with my SSN last year. I was able to file my taxes successfully with the retrieved PIN and also set up better identity monitoring. Already received my refund too! Much better than the endless hours I spent trying to figure this out on my own.

0 coins

After dealing with the IP PIN struggle myself last year, I discovered Claimyr (https://claimyr.com) and it literally saved my sanity. Like you, I was getting nowhere waiting on hold with the IRS for hours. Claimyr actually holds your place in the IRS phone queue and calls you when an agent is ready to talk. I was super skeptical at first but you can see how it works in this video: https://youtu.be/_kiP6q8DX5c. I used it, and instead of wasting 3+ hours on hold, I got a call back when an actual IRS agent was on the line. The agent helped me verify my identity and issued me a new IP PIN right there on the call. I was able to file my taxes that same day.

0 coins

Mei Chen

•

Wait this actually works? I thought it was impossible to get through to the IRS during tax season! How long did it take from when you used the service until you got the callback?

0 coins

CosmicCadet

•

This sounds too good to be true. How does this service even work? I'm pretty sure the IRS doesn't allow third parties to hold your place in line. And even if you do get through, wouldn't the IRS agent refuse to talk to you since they didn't directly call you?

0 coins

For me, the callback came after about 2.5 hours - but I was able to go about my day instead of being stuck on hold. The time varies depending on IRS call volume, but you're not actively waiting on the phone which is the game-changer. The service works by using a specialized call system that maintains your place in the queue. When you get connected, it's a direct line to the IRS agent - there's no third party on the call. The IRS doesn't care how you got connected, they just verify your identity as they normally would once you're speaking with them. It's totally legitimate - they're just solving the hold time problem.

0 coins

CosmicCadet

•

I wanted to follow up after being so skeptical about Claimyr. I actually tried it yesterday out of desperation, and I'm shocked to say it worked perfectly. After months of trying to get my IP PIN and failing to get through to the IRS, I got a callback within about 2 hours. The IRS agent was able to verify my identity and give me my IP PIN over the phone. I was able to file my return immediately after the call. I can't believe I wasted so many hours on hold before discovering this. Just wanted to let everyone know it's legit and works exactly as described. Definitely worth it for anyone struggling with IP PIN issues who can't verify their identity online.

0 coins

Liam O'Connor

•

One thing nobody's mentioned - if you're getting an IP PIN but didn't request one, you should also check your credit reports ASAP. The IRS sometimes assigns IP PINs to people who've been victims of identity theft. Go to annualcreditreport.com and check all three bureaus for accounts you don't recognize. I found out someone had tried to file a fraudulent return in my name which is why I suddenly needed an IP PIN. After getting my PIN sorted out, I had to place fraud alerts and spend months cleaning up the aftermath of the identity theft.

0 coins

Yuki Nakamura

•

Omg that's terrifying! I didn't even think about checking my credit reports. Do you think I should place a credit freeze right away even before I see anything suspicious? And did you end up getting your tax refund on time despite all this mess?

0 coins

Liam O'Connor

•

I'd definitely check your reports before freezing everything, but it's not a bad idea to place a fraud alert right away since that's less restrictive than a full freeze. An initial fraud alert is free and lasts for one year. I did eventually get my refund, but it was delayed by about 8 weeks because my return got flagged for additional review. The IRS has a special department that handles identity theft cases. If you discover you've been a victim, fill out Form 14039 (Identity Theft Affidavit) right away. The sooner you start addressing this, the less headache you'll have down the road.

0 coins

Amara Adeyemi

•

Has anyone had luck getting an IP PIN with a foreign address? I'm an expat living abroad and can't get past the address verification step in the online system. The international IRS number is even harder to get through on than the domestic one.

0 coins

Expat in Germany here. The online system doesn't work well with foreign addresses. I had to mail Form 15227 to request my IP PIN, but that only works if you have an AGI under $72,000. If your income is higher, you have to make an appointment at a US embassy or consulate that has IRS attaches, which are very limited.

0 coins

Jacob Lewis

•

I went through this exact same nightmare last year! What worked for me was creating an IRS online account first at irs.gov/account. Once you have that set up, you can access the "Get an IP PIN" tool more easily. The key thing that helped me was having my prior year tax return handy - you'll need the exact AGI (Adjusted Gross Income) from line 11 of your 2023 Form 1040. Also make sure you're using a phone number that's been in your name for a while, as that's part of their verification process. If the online verification fails (which happens to about 30% of people), don't panic! You can still call the IP PIN hotline at 800-908-4490, but try calling right when they open at 7 AM EST - that's when you have the best chance of getting through quickly. I got through in about 20 minutes when I called first thing in the morning. The $3,200 refund should still come through fine once you get your PIN and file. The IRS actually processes refunds pretty quickly once they receive a complete return - usually within 21 days. Good luck!

0 coins

IRS AI

Expert Assistant
Secure

Powered by Claimyr AI

T
I
+
20,087 users helped today