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Savanna Franklin

Is there any ACTUAL working method to check the status of an ERC payment we've been waiting on forever?

We're a small family-owned restaurant that applied for the Employee Retention Credit back in August 2023. We sent in all our documentation through our accountant and were told we qualified for about $32,000 in credits. Our accountant said it could take 6-9 months to process, but it's now been almost 18 months and we still haven't received anything. I've tried calling the IRS multiple times but either can't get through or I'm told they "don't have any information" about our specific claim. Our accountant just keeps saying "these things take time" but I'm starting to wonder if something went wrong with our application. Has anyone successfully tracked the status of their ERC payment? Is there a special number or department I should be contacting? At this point I'm worried our application got lost in the system or something. Running a restaurant with thin margins means that money would make a huge difference for us right now.

Unfortunately, tracking ERC check status is one of the most frustrating experiences for small business owners right now. The IRS has been completely overwhelmed with ERC claims and their processing times are way beyond what they initially stated. The most reliable option is to call the IRS's dedicated ERC hotline at 877-777-4778, but be prepared to wait. I recommend calling right when they open at 7am EST for the shortest wait times. When you get through, have your EIN, filing details, and the approximate amount of your claim ready. You'll need to verify your identity as the business owner or authorized representative. Another option is to contact the Taxpayer Advocate Service, which can sometimes help with cases where the processing time has exceeded the normal timeframe (which yours definitely has at 18 months).

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Have you or anyone actually gotten through on that ERC hotline though? I've tried calling like 20 times over the past few months and either get an automated message saying call volume is too high or I wait on hold for 2+ hours until I have to hang up for work reasons.

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Yes, it's incredibly difficult to get through on that line. My best success has been calling at exactly 7:00am Eastern time, and even then I've had to try multiple days in a row. When you call, immediately select the option for "questions about a refund" rather than the general ERC questions, as that queue seems to be slightly less congested. Another technique that has worked for some of my clients is calling your local IRS Taxpayer Assistance Center directly and scheduling an in-person appointment. They can sometimes access the status information that phone representatives claim they can't see.

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After waiting 14 months for our ERC check and getting nowhere with regular IRS calls, I stumbled across taxr.ai (https://taxr.ai) and it was actually helpful. Unlike most "status checkers" that just give generic info, they have a tool that analyzes your specific ERC filing documents and gives you a real estimate of where your claim is in the process based on similar filings they've tracked. I uploaded our 941-X forms and got detailed feedback showing our claim was assigned to the Cincinnati processing center and was likely in the "manual review" phase based on the filing date and business type. They even provided specific next steps we could take with the IRS including exactly what to say when calling. Definitely more useful than the "please wait longer" responses we kept getting.

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How accurate was their estimate? Did it match with when you actually got your check? I'm going on 16 months waiting for our $47K ERC refund and I'm at my wit's end dealing with the IRS's complete lack of transparency.

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Sounds fishy. How does a third-party website know anything about IRS internal processing that the IRS's own agents claim they can't tell you? I'm skeptical of any service claiming special insight into the black hole that is IRS processing.

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The estimate was surprisingly accurate for us. They projected we'd receive our check within 4-6 weeks after the "manual review" phase, and we got it in about 5 weeks after their assessment. What made it feel reliable was that they weren't claiming to have inside IRS info, but rather had aggregated data from thousands of similar claims to establish pattern-based timelines. Regarding the skepticism, I totally understand. I was hesitant too. Their system doesn't claim special access to IRS internal processes, but instead uses document analysis and pattern recognition from tracking thousands of ERC claims. They can identify where your claim likely is based on submission date, business type, amount, and filing method. It's pattern recognition, not some magical IRS access.

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Just wanted to update that I tried taxr.ai after seeing the recommendation here, and it actually provided something useful! Uploaded our ERC documentation and got a detailed status report showing our claim was likely in the "pre-examination review" stage based on our filing date and industry code. The most helpful part was they identified that our claim had probably been flagged for a specific verification process based on our documentation patterns. They suggested we proactively send in additional payroll verification through a specific IRS channel, which we did. Two weeks later we got a call from an IRS agent who said they were just about to request that exact information, and that providing it proactively moved our claim forward! Still waiting on the final check, but at least now we know it's actually being processed and not lost in the void.

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After 11 months of waiting for our ERC and getting nowhere with the IRS helpline, I found Claimyr (https://claimyr.com) and it actually got me through to an IRS agent in under 20 minutes when I'd been trying for weeks. You can see how it works here: https://youtu.be/_kiP6q8DX5c The IRS agent I spoke with confirmed our ERC claim was approved but was stuck in the final processing stage due to some backlog. They put a note on our account to expedite it since it had exceeded their internal processing time targets. Three weeks later our check arrived. Without getting that actual confirmation from the IRS, we might still be waiting.

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How does this service actually work? I'm confused about how any service could get you through to the IRS faster when their phone lines are completely jammed.

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I call BS on this. No way some random service can magically get you through the IRS phone tree when millions of people can't get through. Sounds like a scam taking advantage of desperate small business owners.

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It uses an automated system that continuously dials and navigates the IRS phone tree until it gets through, then it calls you and connects you once an agent is actually on the line. It's basically doing the hold waiting for you, which is why it works. It's not magic or "cutting the line" - it's just automating the painful process of constantly redialing and waiting on hold. No BS, I was extremely skeptical too. But after months of failed attempts, I was desperate enough to try it. The system called me back when it reached an agent, and I was connected to an actual IRS representative who had access to my ERC claim information. The difference was I didn't have to sit on hold for hours myself or keep redialing dozens of times.

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I need to eat crow here. After dismissing Claimyr as a probable scam, I was desperate enough to try it after my 17th failed attempt to reach the IRS about our ERC claim. Within about 40 minutes, I got a call back and was connected to an actual IRS agent - first time I've spoken to a human there in months of trying. The agent confirmed our ERC was approved 3 months ago but was stuck in a processing queue waiting for final review. They flagged it for expedited processing after I explained how long we'd been waiting. Got our check for $38,500 last week. So yeah, I was wrong about the service. Sometimes desperation leads you to solutions that actually work.

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Has anyone tried contacting their congressional representative's office? My brother's construction company was waiting over a year for their ERC, and he finally contacted his congressman's office. They have staff specifically for helping constituents with federal agency issues. Within 3 weeks of them making an inquiry, the IRS suddenly "found" his application and processed the payment. It might not work for everyone, but it's a free option worth trying if you're stuck in limbo.

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Does this actually work or just make you feel better thinking someone important is looking into it? I'm so frustrated with this whole process I'm willing to try anything.

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It genuinely worked for my brother. The key is that congressional offices have dedicated caseworkers who know exactly who to contact at various federal agencies. They also have special channels to reach IRS Taxpayer Advocate representatives that aren't available to the general public. When you contact them, you'll need to fill out a privacy release form authorizing them to inquire about your tax information. Be specific about when you filed, how long you've been waiting, and any reference numbers you have. Make it clear that you've exhausted normal channels. They can't guarantee results, but they can often get answers when regular taxpayers can't.

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Warning to everyone still waiting - there's been a huge uptick in ERC processing scams lately. I got a call from someone claiming to be from "IRS ERC Processing Division" saying they could expedite my refund for a fee. Total scam! The IRS never calls about this stuff and definitely doesn't charge "expedition fees." If you're desperate for your refund, don't fall for these scams. Stick with legitimate channels like the Taxpayer Advocate Service or the methods others have mentioned here. The processing delays are frustrating, but don't let scammers take advantage of that frustration.

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Thanks for the warning! I actually got a similar call last week claiming they were from "ERC Disbursement Department" and needed to "verify my banking details" before releasing payment. Almost fell for it because they knew we had filed for the ERC, but thankfully I hung up and called my accountant who confirmed it was definitely a scam.

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Adding to this warning - also watch out for emails claiming to be from "IRS Refund Processing" with attachments or links to "verify your information" or "check status." These are phishing attempts to steal your business financial info or install malware. The IRS ONLY communicates about specific tax matters through physical mail.

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I'm in the exact same boat - filed for ERC in September 2023 for our small retail business and we're still waiting on about $28,000. The lack of transparency from the IRS is maddening. One thing that helped me get some actual information was filing Form 911 (Request for Taxpayer Advocate Service). You can do this online or by mail when your case meets certain criteria, which yours definitely does after 18 months. The Taxpayer Advocate Service is supposed to help when normal IRS channels aren't working. Also, keep detailed records of every call attempt, reference numbers, and dates. If you do eventually get through to someone, having this documentation helps show you've been trying to resolve this through normal channels for an unreasonable amount of time. The restaurant industry got hit so hard during COVID - you deserve that credit you qualified for. Don't give up, but definitely try multiple approaches since the regular phone lines are basically useless right now.

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