< Back to IRS

IRS Website Glitch: Account Shows "INFO" for 2024 but "No Information Available" When Clicked - Can't Access Any Year's Transcripts

Getting really frustrated with the IRS website right now. When I look at my account overview, I can see some info about my transcripts, but when I actually click to view them it says 'no information available at this time.' Been trying for days and keep getting the same thing. Here's what I'm seeing in my account overview: The numbers here may not reflect: Recently filed or processing returns Pending payments or adjustments Information on your business account Installment agreement fees Under "Details By Year" it shows: Tax Year You Owe + 2024 INFO 2023 $0.00 2022 $0.00 2021 $0.00 There's also a "Make a payment" button and "Frequently Asked Questions About Balances" link. But whenever I try to click on the 2024 INFO section or try to access my actual transcript details, it just gives me that "no information available" message. I've tried on different browsers, cleared my cache, everything. Is this happening because my 2024 return is still processing? But why would it prevent me from seeing previous years too? Anyone else having this issue or know how to fix it? It's making it impossible to check the status of my refund or verify what the IRS has on file for me.

Morita Montoya

This is actually a common issue with the IRS website, especially during peak tax season. It usually means the system is updating your information in their database. Try clearing your browser cache and cookies, then wait 24-48 hours before checking again. If you still have issues, try accessing during off-peak hours (early morning or late evening).

0 coins

-

Beth Ford

tried that already... still nothing 😤

0 coins

-

2M

Morita Montoya

Have you tried using a different browser? Sometimes Chrome works better than Firefox for the IRS site

0 coins

-

2M

Kingston Bellamy

Hey guys, I've been dealing with transcript issues too and found this tool called taxr.ai that's been a game changer. It costs $1 but it actually analyzes your transcript and tells you exactly what's going on + when to expect your refund. The IRS site is basically useless compared to this tbh. Check it out here: https://taxr.ai

0 coins

-

Joy Olmedo

is this legit? seems sus

0 coins

-

2M

Kingston Bellamy

100% legit! I was skeptical too but it saved me hours of headache trying to decode my transcript

0 coins

-

2M

Isaiah Cross

How exactly does it work? Does it just read the transcript or what?

0 coins

-

2M

Isaiah Cross

NVM Y'ALL I TRIED IT AND OMG?!?! 🤯 It literally told me exactly why my refund was delayed and when it would hit my account. Best $1 I ever spent fr fr

0 coins

-

1M

Kiara Greene

lol welcome to the club. irs website is hot garbage rn 🗑️

0 coins

-

Evelyn Kelly

This happened to me last week the transcripts came back after like 3 days. just gotta wait it out

0 coins

-

Beth Ford

ugh thanks for giving me hope at least 😭

0 coins

-

2M

Paloma Clark

Their systems are probably just overloaded. Tax szn be crazy like that

0 coins

-

Heather Tyson

Might be maintenance. They usually do updates on weekends

0 coins

-

Raul Neal

nah its been like this for weeks. IRS needs to get it together fr

0 coins

-

2M