IRS Website Error "Your Information Is Not Available at This Time" When Trying to Access 2024 Tax Return Status

Anyone having issues accessing their account info? I keep getting "Your Information Is Not Available at This Time" when trying to check my 2024 filing status and income tax details on sa.www4.irs.gov. When I log in, I can see the main menu options: - Recently filed or processing returns - Pending payments or adjustments - Information on your business account - Installment agreement fees - Make a payment - Frequently Asked Questions About Balances But when I go to the "Details By Year" section, it shows "2024 INFO" under the Tax Year column, but there's nothing in the "You Owe" column - just a dash "-" where my balance should be. When I click on "Income Tax" with the information icon, all I get is an error message saying: "Your Information Is Not Available at This Time" and underneath that "If you requested an adjustment to your account your information will not be available until that transaction is complete." This was all working fine before last night - I could see my recently filed/processing returns, pending payments, and everything. Now I can't even access basic account information or make payments through the installment agreement section. I haven't requested any adjustments that I'm aware of, and my return was processing normally yesterday. Is the IRS website having issues for anyone else? Is this a known outage or should I be concerned? The timing is really frustrating since I was planning to set up a payment plan.

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13 comments

Carmen Reyes

The IRS website screenshot confirms the system-wide access limitation you're experiencing. While the navigation menu shows options for "Recently filed returns," "Pending payments," and "Details By Year," the actual tax information for 2024 is currently inaccessible. The specific error message stating "Your Information Is Not Available at This Time" followed by "If you requested an adjustment to your account your information will not be available until that transaction is complete" indicates the system is likely processing updates or maintenance. The presence of "2024 INFO" in the Details By Year section but inability to view Income Tax details suggests this is a temporary processing state rather than a permanent error. When the IRS systems are updating account information or processing adjustments, they typically restrict access to prevent displaying incorrect or outdated information. This matches the standard IRS protocol during processing periods. These temporary access restrictions usually resolve within 24-48 hours, allowing full visibility of account details, including any pending payments and installment agreements. The error appears to be affecting multiple account functions simultaneously, which is consistent with system-wide processing rather than an individual account issue.

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