ID.me verification failing - keeps giving error message for IRS account access

I work with tax resolution and see this all the time. Try calling the ID.me support line directly at 866-775-4363. They're usually pretty helpful. If that doesn't work, you might need to schedule an in-person appointment at your local IRS office for verification.

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same thing happened to me last month! try using your phone instead of computer - worked for me for sum reason

The whole ID.me system is trash fr fr 🤮 they need to fix this garbage

make sure ur using a good quality camera for the selfie part. my verification kept failing cause my cam was too blurry

Had the same issue a few weeks ago! What worked for me was making sure I was in a well-lit room and holding my ID really steady during the photo capture. Also double check that your ID isn't expired - mine was about to expire and that was causing issues. If you're still having trouble, try doing it during off-peak hours like early morning when their servers aren't as busy.

I had this exact same problem! What finally worked for me was using incognito/private browsing mode and making sure I had a stable internet connection. Also, if you have any ad blockers or browser extensions running, try disabling them temporarily. The ID.me system can be really finicky with certain browser settings. Good luck!

Try using a different device entirely if you can - sometimes the issue is device-specific. I had this problem for weeks on my laptop but when I switched to my tablet it worked immediately. Also make sure you're using the most recent version of your browser. The ID.me system seems to be really picky about browser compatibility. If you're still stuck after trying these suggestions, you can also try the IRS's in-person authentication option at a Taxpayer Assistance Center.

I've been helping folks with ID.me issues for a while now and here's what usually works: First, make sure you're using a supported browser (Chrome or Firefox work best). Clear your cookies and cache completely, then restart your browser. When you get to the document scan part, make sure there's no glare on your ID and all four corners are visible in the frame. For the selfie, remove glasses if you wear them and make sure you're in good lighting. If it still fails, try doing it on your phone using the ID.me mobile app - sometimes their mobile verification works better than desktop. The system can be really temperamental but these steps solve most issues I've seen.

Another thing that helped me was making sure my device's camera permissions were properly enabled for the browser. Go to your browser settings and check that camera access is allowed for the ID.me website. Also, if you're on Windows, sometimes Windows Defender or other antivirus software can interfere with the verification process - try temporarily disabling real-time protection during the verification. I know it sounds basic but I spent hours troubleshooting before realizing my antivirus was blocking the camera feed. Hope this helps someone else avoid the same headache!

I had this exact same issue a few months ago and it was so frustrating! What finally worked for me was doing the verification during off-peak hours (like early morning around 6-7 AM) when their servers aren't overloaded. Also make sure you're not using any VPN or proxy - that can cause verification failures too. If you're still stuck, try the video call option with an ID.me agent instead of the automated verification. It takes longer but they can walk you through any issues in real time. Don't give up, it's definitely fixable!

Had this same nightmare with ID.me! One thing that hasn't been mentioned yet - if you're using Chrome, try switching to Firefox or Safari temporarily. Chrome has been having weird issues with ID.me's camera integration lately. Also, make sure you're sitting completely still during the selfie part - even tiny movements can cause it to fail. The system is super sensitive. If all else fails, you can actually go to certain participating 7-Eleven stores that offer ID.me in-person verification now - might be easier than dealing with all the technical headaches online.