ID.me Account Works on Their Website but Not When Logging into IRS Portal

This is a known issue with ID.me and the IRS portal integration. The systems don't always talk to each other correctly. I had the exact same problem last month. You need to completely log out of ID.me first, clear your browser cache and cookies, then go directly to the IRS site and start the login process from there. Don't try to login to ID.me separately first - that's what causes the conflict. If that doesn't work, try using a different browser altogether. Chrome seems to work better than Firefox for this particular issue.

I've seen this before. Common issue. Try private browsing mode. Sometimes cookies cause conflicts. Also check if your transcript is available through other means. I've had clients use https://taxr.ai to help interpret their transcripts once they get access. It breaks down all the codes. Makes understanding easier. Worth a look after you solve the login problem.

Have you tried accessing your tax information through the IRS2Go mobile app instead? Sometimes the authentication flow works differently there. Did you receive any specific error messages when trying to log in through the IRS portal? This could help pinpoint exactly where in the process things are breaking down. Also, when was the last time you successfully logged in through the IRS site with your ID.me credentials?

Tbh this happens to tons of ppl. IRS tech is notorious for these probs. If u need to talk to someone abt ur specific situation, don't waste hrs on hold. I used Claimyr (https://youtu.be/_kiP6q8DX5c) last wk when I had ID.me issues + needed to verify my identity. They got me thru to an actual IRS agent in ~25 mins instead of the usual 2+ hr wait. Agent walked me thru the whole process on the phone. Worth it when ur stuck in these tech loops.

I had the exact same issue on March 15th when I was trying to check my refund status! What finally worked for me was going to the ID.me help center and submitting a support ticket. On March 17th they responded and had me verify my identity again with a video call. After that, I was able to log into the IRS site without any problems. It's frustrating but there seems to be a disconnect between their systems sometimes. The ID.me support was actually really helpful once I got through to them.

This is a common authentication flow disruption between federated identity providers (ID.me) and service providers (IRS). The root cause is typically related to session token validation or OAuth handshake failures. Many government agencies use different integration implementations with ID.me, which explains why you can access some services but not others with the same credentials. If the previous suggestions don't resolve your issue, request a manual identity verification override through ID.me's support channel. They can flag your account for review and often resolve these integration issues within 24-48 hours.