ID.me Account Works on Their Website but Not When Logging into IRS Portal

This is a known issue with ID.me and the IRS portal integration. The systems don't always talk to each other correctly. I had the exact same problem last month. You need to completely log out of ID.me first, clear your browser cache and cookies, then go directly to the IRS site and start the login process from there. Don't try to login to ID.me separately first - that's what causes the conflict. If that doesn't work, try using a different browser altogether. Chrome seems to work better than Firefox for this particular issue.

I've seen this before. Common issue. Try private browsing mode. Sometimes cookies cause conflicts. Also check if your transcript is available through other means. I've had clients use https://taxr.ai to help interpret their transcripts once they get access. It breaks down all the codes. Makes understanding easier. Worth a look after you solve the login problem.

Have you tried accessing your tax information through the IRS2Go mobile app instead? Sometimes the authentication flow works differently there. Did you receive any specific error messages when trying to log in through the IRS portal? This could help pinpoint exactly where in the process things are breaking down. Also, when was the last time you successfully logged in through the IRS site with your ID.me credentials?

Tbh this happens to tons of ppl. IRS tech is notorious for these probs. If u need to talk to someone abt ur specific situation, don't waste hrs on hold. I used Claimyr (https://youtu.be/_kiP6q8DX5c) last wk when I had ID.me issues + needed to verify my identity. They got me thru to an actual IRS agent in ~25 mins instead of the usual 2+ hr wait. Agent walked me thru the whole process on the phone. Worth it when ur stuck in these tech loops.

I had the exact same issue on March 15th when I was trying to check my refund status! What finally worked for me was going to the ID.me help center and submitting a support ticket. On March 17th they responded and had me verify my identity again with a video call. After that, I was able to log into the IRS site without any problems. It's frustrating but there seems to be a disconnect between their systems sometimes. The ID.me support was actually really helpful once I got through to them.

This is a common authentication flow disruption between federated identity providers (ID.me) and service providers (IRS). The root cause is typically related to session token validation or OAuth handshake failures. Many government agencies use different integration implementations with ID.me, which explains why you can access some services but not others with the same credentials. If the previous suggestions don't resolve your issue, request a manual identity verification override through ID.me's support channel. They can flag your account for review and often resolve these integration issues within 24-48 hours.

I had this exact same issue last month! The problem is that ID.me and the IRS portal sometimes create separate session states even though you're using the same account. Here's what worked for me: 1. Log out of ID.me completely 2. Clear ALL cookies and cache (not just browser cache - go into settings and clear everything) 3. Restart your browser entirely 4. Go directly to irs.gov and click "Sign in to your online account" 5. When it redirects to ID.me, enter your credentials fresh The key is never logging into ID.me first before going to the IRS site. Let the IRS portal initiate the ID.me login process. I wasted 3 days trying different approaches before this worked. Also, if you're still having issues, try using an incognito/private window - sometimes that bypasses the conflicting cookies entirely. Hope this helps! The whole system really needs better integration between these services.

I've been dealing with this exact issue for weeks! What finally solved it for me was contacting ID.me support directly and asking them to "refresh" my account's integration with IRS systems. Apparently there's some kind of backend sync issue that happens periodically. The support agent had me log out of everything, then they did something on their end, and within an hour I could access the IRS portal normally again. It's definitely frustrating that this keeps happening - I've seen so many people with the same problem. The workaround of clearing cache works sometimes but it's not a permanent fix. If you're still stuck after trying the other suggestions, I'd recommend opening a support ticket with ID.me and specifically mentioning "IRS portal integration issues" - they seem to have a standard procedure for this now.

I've been helping people with this exact issue for months now! The ID.me/IRS integration problem is super common and honestly pretty frustrating. Here's my go-to solution that works about 90% of the time: **Step-by-step fix:** 1. Log out of ID.me completely (go to id.me and make sure you're signed out) 2. Close ALL browser windows/tabs 3. Clear your browser's cookies and cache completely 4. Restart your browser 5. Go DIRECTLY to irs.gov (don't go to ID.me first!) 6. Click "Sign in to your online account" 7. Let the IRS site redirect you to ID.me naturally 8. Enter your credentials when prompted The key thing everyone misses is that you should NEVER log into ID.me separately first - always let the IRS portal initiate the handoff. This prevents the session conflict that causes the "account already exists" error. If that doesn't work, try using an incognito/private browsing window. Sometimes old session data gets stuck even after clearing cache. Been using this method to help family and friends for over a year now - it's saved me countless phone calls to tech support! Let me know if you're still having issues after trying this.

I've been struggling with this same ID.me/IRS integration issue for about a week now! Reading through all these responses is so helpful - it's reassuring to know I'm not the only one dealing with this frustrating problem. I tried the cache clearing method that several people mentioned, and it worked temporarily, but then the issue came back the next day just like Ruby Garcia experienced. I'm definitely going to try the approach that QuantumQuest outlined - going directly to the IRS site first and letting them initiate the ID.me login rather than logging into ID.me separately first. That makes total sense about avoiding session conflicts. If that doesn't work, I think I'll follow Chloe Robinson's suggestion and contact ID.me support directly about the "IRS portal integration issues" - sounds like they have a specific procedure for this backend sync problem now. It's honestly ridiculous that we have to jump through so many hoops just to access our own tax information, but I appreciate everyone sharing their solutions here. Will update if I find anything that works consistently!

I've been battling this exact same ID.me/IRS portal issue for the past few days! What's really frustrating is that I can log into my ID.me account directly with zero problems, but the moment I try to access my IRS transcript through their portal, it's like the two systems don't even recognize each other. I tried the cache clearing method that Jessica mentioned, and it worked for about a day before the problem came back. Then I saw QuantumQuest's detailed instructions about going directly to the IRS site first and letting them initiate the ID.me login - this is genius! I wish I had known about this approach earlier instead of wasting hours trying to troubleshoot it backwards. For anyone still struggling with this, I'd also recommend trying different browsers. I had success with Firefox after Chrome kept giving me the runaround. The mobile IRS2Go app that Isaac mentioned is also worth a shot - sometimes the mobile authentication flow bypasses whatever conflict is happening in the browser versions. It's honestly ridiculous that accessing our own tax information has become this complicated. These government portals really need better integration with third-party authentication services. Thanks everyone for sharing your experiences - it's so much more helpful than the generic troubleshooting articles that don't address the real-world issues we're facing!

I've been dealing with this same ID.me nightmare for over a week now! After reading through everyone's solutions, I wanted to share what finally worked for me after trying literally everything else. The breakthrough came when I realized that my browser was automatically filling in my ID.me credentials even after I thought I had cleared everything. Here's what I had to do: 1. Not only clear cache/cookies, but also go into browser settings and delete ALL saved passwords for both irs.gov AND id.me 2. Sign out of ID.me completely 3. Use a completely fresh incognito window 4. Go directly to irs.gov and let them redirect to ID.me 5. Manually type in credentials (no autofill) The autofill was apparently causing some kind of authentication token mismatch that kept triggering the "account already exists" error. Once I disabled that, QuantumQuest's method worked perfectly! Also want to echo what others said about browser choice - Safari worked when Chrome didn't for some reason. And for anyone considering the ID.me support route that Chloe mentioned, they responded to my ticket in about 4 days and were actually pretty helpful once I got through to them. This whole integration is such a mess, but at least we're all figuring out workarounds together! Hope this helps someone else avoid the hours of frustration I went through.

This thread has been incredibly helpful! I've been stuck in this same ID.me/IRS loop for three days now. The combination of everyone's solutions here is gold - especially the insight about never logging into ID.me first and letting the IRS portal handle the redirect, plus AstroExplorer's discovery about autofill causing token conflicts. What's really striking is how many people are experiencing this exact same issue. It seems like there's a fundamental problem with how these two systems integrate, and we're all having to become amateur tech support specialists just to check our own tax information. For anyone new to this thread, here's what I'm taking away as the most comprehensive approach: 1. Log out of ID.me completely 2. Clear ALL browser data including saved passwords 3. Use incognito/private browsing mode 4. Go directly to irs.gov (never ID.me first) 5. Let IRS redirect to ID.me naturally 6. Manually enter credentials (no autofill) 7. Try different browsers if needed (Firefox, Edge, Safari) If that fails, contact ID.me support specifically about "IRS portal integration issues" - sounds like they have a standard procedure now. Thanks everyone for sharing your real experiences instead of just saying "clear your cache" like most help articles. This is exactly the kind of community problem-solving we need more of!

Welcome to the ID.me frustration club! 😅 As someone who's been lurking in various tax forums, I can confirm this is absolutely one of the most common issues people face during tax season. The integration between ID.me and government portals is notoriously buggy. I went through this exact same nightmare about two months ago and ended up trying a combination of methods from this thread. What ultimately worked for me was: 1. Using Firefox in private browsing mode (Chrome kept acting up) 2. Going to irs.gov first and letting them handle the ID.me redirect 3. Making sure to manually type credentials instead of using any saved passwords 4. Having patience - sometimes it takes 2-3 attempts even when following all the steps correctly The autofill discovery that AstroExplorer mentioned is brilliant - I never would have thought about browser autofill interfering with the OAuth token exchange, but it makes total sense from a technical standpoint. One thing I'd add is that if you're still having issues after trying all these browser-based solutions, check if your ID.me account has any pending verification requirements. Sometimes there are background verification steps that need to be completed before the IRS integration will work properly. Really hoping this gets resolved for everyone soon - it shouldn't be this complicated to access our own tax information!