Error Code 6001: Caught in 3-Year Loop Between IRS and ID.me Support for Account Access

I work with tax issues professionally and see this ALL the time. The ID.me system is notorious for these issues. Your fastest solution is to request a PIN by mail AND simultaneously try to verify your identity through the IRS's alternative verification system by calling 800-908-4490. Request to speak with ID verification department specifically.

Hey, have you tried using taxr.ai? It's this new tool that helps navigate IRS transcript issues and can help identify why you might be having verification problems. It costs $1 but its been a game changer for me https://taxr.ai

same boat here bestie 🚣‍♀️ been locked out since 2022. this whole system is a joke fr fr

Pro tip: check if your credit is frozen. Sometimes ID.me cant verify you if you have credit freezes active with any of the bureaus.

lol welcome to the club 🤡 irs and id.me playing hot potato with our problems

Have you tried using a different browser? Sometimes clearing cache/cookies and switching from Chrome to Firefox (or vice versa) works

This is so frustrating! I've been dealing with a similar issue for about 6 months now. The error code 6001 seems to be tied to some kind of account verification mismatch between the IRS and ID.me databases. What worked for me eventually was calling the IRS Taxpayer Advocate Service at 1-877-777-4778 - they have more authority to escalate these technical issues and can sometimes bypass the ID.me verification entirely. It took about 3 weeks but they were able to set up direct access to my account without going through ID.me. Definitely worth trying if you're stuck in that endless loop!

Error 6001 is typically a database sync issue between IRS and ID.me systems. I've seen this resolved by having the IRS manually refresh your account status on their end. When you call the IRS, specifically ask them to "refresh your IAL2 authentication status" - this is the technical term they use internally. Also, make sure your name, address, and SSN match EXACTLY between your tax records and ID.me profile (including any middle initials or suffixes). Even small discrepancies can trigger this error. The Taxpayer Advocate Service route mentioned by Emma is definitely your best bet if regular support keeps bouncing you around.

Ugh, I feel your pain! I've been battling Error 6001 for almost 2 years now. The most frustrating part is how both agencies act like they've never heard of this error before every single time you call. I finally got some traction by filing a complaint with the Treasury Inspector General for Tax Administration (TIGTA) - they have oversight over both the IRS technology systems and third-party contractors like ID.me. It's complaint form 14157 and you can submit it online. They actually contacted me within a week and are now investigating my case specifically. Worth a shot if you're at your wit's end like I was! Also documenting every call with dates and reference numbers has been helpful when escalating.

I've been through this exact same nightmare! Error 6001 plagued me for about 18 months. What finally worked was a combination of a few things: 1) Called the Taxpayer Advocate Service (as Emma mentioned) and specifically requested they escalate it as a "systemic ID.me integration issue" 2) Filed Form 8822 to update my address even though I hadn't moved - apparently this forces a refresh in their system 3) Had ID.me completely delete and recreate my account (not just reset password, but full deletion). The key was timing - I did the account recreation immediately after the IRS refreshed my records. It's like the stars have to align perfectly for their systems to talk to each other properly. The whole process took about 6 weeks but I haven't seen Error 6001 since. Don't give up - this CAN be fixed, it just requires persistence and hitting both systems at the right time!