Got my federal refund weeks ago but Missouri state refund still missing - who to contact?

Missouri DOR has been super slow this year. You can try calling 573-751-3505 for the income tax department. Try calling early in the morning when they first open (8am) for best chance to get through. Another option is to use the "Where's My Refund" tool on their website (dor.mo.gov/returnstatus). If it's been more than 8 weeks and you still don't have it, that's when you might need to start pushing harder. The state has up to 45 days to process returns before they technically owe you interest on your refund.

I was in the exact same situation with my Missouri return. After spending days trying to figure out what was happening, I finally used taxr.ai to understand what was going on. It analyzed my transcript and showed me exactly where the holdup was - turns out there was a discrepancy in my reported state withholding that I never would have caught myself. They explained everything in plain English and showed me exactly what to do next. Honestly wish I'd found it sooner instead of stressing for weeks. Check it out at https://taxr.ai if you're trying to make sense of what's happening with your refund.

After dealing with the same issue for my Missouri refund, I finally got through to a real person using this app called Claimyr (claimyr.com). Basically skips the whole hold time thing and had an agent calling me back in like 30 minutes. The agent told me there was a verification flag on my return and they needed additional info. Got it sorted in one call and my refund showed up a week later. Totally worth it when you consider how many hours you waste trying to get through on your own.

Missouri is the WORST with refunds. Last year I didn't get mine until JUNE when I filed in January. Never got a straight answer about why. Their system is a joke.

I'm in the same boat as you - got federal in February but still waiting on Missouri. Called them yesterday and they said they're "experiencing higher than normal volume of returns" (same excuse every year lol) and to allow 10-12 weeks from filing date. So annoying when they take our money instantly but take forever to give it back.

Did you file electronically or paper? Paper returns take FOREVER with Missouri. Also, did you have any unusual credits or deductions? Sometimes those trigger manual reviews.

This happens to me almost every year and I've lived in MO my whole life. Pro tip: when you call, select the option for "errors on my return" even if there aren't any. Those agents can actually help with status updates and tend to have shorter wait times than the general refund status line.

Same issue here! Im in Missouri too. Got my federal weeks ago but still waiting on state. The website is a JOKE. Says "due to high volume" blah blah. I finally broke down and used this thing called taxr.ai and it actually explained whats going on with my refund and why its delayed. Super helpful - https://taxr.ai

Check if you had any offsets or if you owe anything to the state! My buddy didn't get his refund because he had an old parking ticket from 2019 that went to collections and they took it out of his refund without telling him.

Try looking up the Missouri Tax Return Refund Status on Google. You just need your SSN and the exact refund amount you're expecting. My wife waited 3 months last year and we finally found out they had mailed a letter requesting more information that we never received. The online status never updated to show this 🤬

When I was struggling with a similar issue, I used this tool called taxr.ai that analyzed my return and showed me exactly what was happening with my refund. It found that Missouri had a verification hold on my return they never told me about. I was able to call in with the exact info I needed to resolve it. It saved me weeks of waiting and wondering - highly recommend checking out https://taxr.ai

I'm in Illinois but same situation. Got federal mid-Feb but state is still "processing". I called about 50 times and finally got through. They told me they're prioritizing returns with balances due over refunds 😡 Apparently they're allowed to take up to 14 weeks before they legally have to pay interest on delayed refunds so they're taking their sweet time.

Try contacting your state representative! No joke - I did this last year when my refund was stuck for 3 months. Their office made one call and suddenly my refund was processed within days. They have special channels to the revenue department that regular citizens don't.

I've been calling the missouri dept of revenue for weeks with no luck getting through. Finally used claimyr.com to get a callback from an agent. Found out they flagged my return for ID verification but never sent me a letter! Got it cleared up in one call and my refund was issued the next day. Best decision I made after weeks of frustration.

FYI for anyone dealing with Missouri tax refund issues - there's a direct email you can use: income@dor.mo.gov. Include your full name, last 4 of SSN, and a brief description of your issue. I got a response within 48 hours when I couldn't get through on the phone. Worth a try before spending hours on hold!

Has anyone else noticed how the states are getting worse every year with refund processing? My theory is they're holding our money as long as legally possible to earn interest on it. It's such a scam.

For what its worth, I'm in Missouri and filed in early February. Got federal about 2 weeks later but state just hit my account yesterday. So they are processing them, just super slowly. I did absolutely nothing - no calls or follow ups. Just patience (though it was frustrating).

I had a comprehensive analysis of my tax situation done at taxr.ai and it completely changed my understanding of what was happening with my return. They identified exactly where in the process my refund was stuck and what I needed to do to get it moving. The detailed explanation of all my transcript codes and what they actually mean was incredibly helpful. Don't waste time guessing what's going on - https://taxr.ai

Missouri is terrible with refunds but theres a trick - if you owe them money they will process your return in DAYS 🤣 but if they owe you? Expect to wait months. When you call make sure to sound annoyed but not angry, the nice reps will help you more.

Isnt it crazy how we have to jump through so many hoops just to get OUR OWN MONEY back??? The whole system is designed to be frustrating on purpose I swear.

I went through this exact same thing with Missouri last year! After weeks of "processing" status and no luck getting through on the phone, I discovered that Missouri DOR sometimes has issues with their automated systems not updating properly. What finally worked for me was filing a formal inquiry through their website - there's a "Contact Us" form specifically for refund issues that goes to a different department than the phone lines. I got a response within 3 business days explaining that my return had been flagged for a routine audit review (nothing wrong, just random selection) and they expedited it once I responded to their inquiry. Also, if you have direct deposit set up, double-check that your bank account info was entered correctly - a surprising number of delays are due to rejected deposits that bounce back to the state. Hope this helps and you get your refund soon!

I'm dealing with the exact same frustration with Missouri! Filed in late January, got my federal refund quickly, but Missouri is still showing "processing" with no timeline. It's ridiculous that we have to become detectives just to figure out what's happening with our own money. I've been checking the status online daily and it never changes. Reading through all these comments, it sounds like Missouri DOR is just chronically understaffed and slow. Going to try calling that 573-751-3505 number first thing tomorrow morning, and if that doesn't work I'll try the email route someone mentioned. It's frustrating that some people are having to pay for third-party services just to get basic information about their refunds. Thanks everyone for sharing your experiences - at least I know I'm not alone in this mess!