Arizona state tax refund stuck since March - no movement for 2 months

This is unfortunately common with Arizona this year. Their system is experiencing major delays due to increased fraud prevention measures. When you check your status online, look for a reference or confirmation number - write that down. Then try calling exactly at 8:00 AM when they open (not 8:01, exactly 8:00). Press option 3 then 2 to bypass some of the menus. They might ask for verification including your AZ driver's license number, so have that ready. If you filed electronically with direct deposit and your return is straightforward (no unusual credits or deductions), it should have been processed within 30 days. Since yours has gone beyond that, there's likely an identity verification hold or a manual review flag on your account. Don't panic - it doesn't mean you did anything wrong. Also check if your federal return has processed normally. Sometimes state delays are tied to federal verification issues.

Honestly I was in the exact same situation last month and I was going crazy trying to understand what was happening with my refund. I tried calling so many times and couldn't get through. I finally used this tool called taxr.ai that helped me understand exactly what was happening with my return and gave me the exact steps to resolve it. It showed me that there was an identity verification flag on my account that I needed to address. Saved me so much time and stress! https://taxr.ai

After waiting for 7 weeks with my AZ refund stuck, I finally got through to someone who could help. I used a service called Claimyr (claimyr.com) that got me a callback from the AZ revenue dept. Had to wait about 30 mins but finally spoke to someone who explained my return was flagged for a random review. The agent pushed it through while I was on the phone and I got my refund 5 days later. Talking to an actual human solved everything - best money i've spent all year to get my $890 refund released.

Yep, I'm in the same boat. Filed in February and still waiting. AZ is always slow but this year is ridiculous. I heard they're short-staffed and implemented new verification procedures that are slowing everything down. My status hasn't changed in 10 weeks.

This is why I always have them take the maximum out of my checks. rather have em hold on to a thousand bucks of my money than owe even a penny, those mfs will charge you interest but they take forever to give us our money back with zero interest 🤮

Im still waiting for my 2024 refund from Arizona lmaooo they're the absolute worst. good luck my friend, you're gonna need it 💯

UPDATE: Just got my refund today after being stuck since February 28. No explanation, no notification, just showed up in my account. So there's hope! For reference I filed through TurboTax, very simple return, single no dependents.

I never got my AZ refund last year and ended up having to apply it to this year's taxes. Their system is completely broken. Make sure you document EVERYTHING, take screenshots of your status updates, confirmation emails, etc. You might need them later.

Arizona is having serious system issues this year. Check if your bank info is correct - I know someone who had the right account number but wrong routing number and that caused a huge delay. Also check that your address matches exactly what's on your W-2 - even small differences can flag your return for manual review.

Anyone know if we get interest on delayed state refunds like we do with federal? Its been over 45 days for me too.

At this point I'm convinced the Arizona Dept of Revenue is just a guy named Dave with an Excel spreadsheet working in his garage. How is it possible for them to be THIS inefficient???

Contact your state representative! This fixed the issue for me after waiting 8 weeks. I emailed my rep with all my details (filing date, confirmation number, amount expected) and their office contacted revenue dept directly. Had my refund within 10 days after that.

Arizona's revenue department has been awful since the pandemic. Last year they held my refund for 3 months due to "identity verification" but never sent me any notification that I needed to verify anything! I only found out when I finally got through to someone on the phone. I suggest checking your mail carefully including spam folders to make sure you didn't miss a verification request. Also try checking your status with your SSN instead of the confirmation number sometimes that shows different info.

DO NOT JUST WAIT. I made that mistake last year and ended up with a huge mess. Try this approach: 1. Call first thing in morning when they open 2. If that fails, send a message through their online portal (keep a copy) 3. After 7 days with no response, mail a certified letter requesting status 4. If still no response after 14 more days, contact your state representative Don't just sit around hoping it will magically process. Be proactive!

This year has been a nightmare for all tax stuff not just AZ. The IRS and state revenue departments are all backed up, understaffed, and dealing with tons of fraud. What worked for me was using a tool called taxr.ai that helped me see exactly what was happening with my tax stuff. It showed me there was a mismatch between my AZ withholding and what my employer reported, which was causing the delay. The tool gave me exact steps to fix it and my refund was processed within 2 weeks! https://taxr.ai

Im in CA not AZ but had the same problem. Tried calling for WEEKS with no luck. Eventually used Claimyr (claimyr.com) to get through to a real person and found out my return was stuck in review because my employer messed up my address on my W2. the agent fixed it on the spot and I got my refund. Talking to a human made all the difference after weeks of frustration.

Check if you got a letter from them! I was in the exact same situation and turns out they had sent me a letter requesting additional documentation but it went to my old address even though I updated everything when I filed. You might want to call and check if they've sent you anything.

Does anyone know what the "your return is being processed" status actually means? Is that code for something specific or just their generic status?

I ended up contacting my state senator's office after waiting 3 months for my AZ refund. They have caseworkers who can reach out directly to the department of revenue. Had my refund within 2 weeks after they got involved. Don't waste time with the general customer service line.

I'm dealing with the exact same issue! Filed my AZ return on March 12th and it's been stuck on "being processed" ever since. Super frustrating especially when you see people who filed later already getting their refunds. I've tried calling but like everyone else, can't get through. One thing I noticed - when I check the status on the AZ website vs through my tax software, sometimes they show slightly different information. Have you tried checking directly on the AZ Dept of Revenue website with your SSN? Sometimes that shows more detailed status info than the generic tracker. Also keeping track of all the suggestions here - sounds like contacting state reps might be the way to go if the phone calls don't work out. This whole situation is ridiculous though - we shouldn't have to jump through hoops just to get our own money back!

I'm going through the exact same thing! Filed my AZ return on March 8th and it's been stuck on "Your return is being processed" for over 2 months now. The frustrating part is that my federal refund came through in less than 3 weeks, so it's definitely an Arizona-specific issue. I've been reading through all these comments and it sounds like there are a few things we can try: 1. Call right at 8:00 AM sharp when they open 2. Check the AZ Dept of Revenue website directly with our SSN instead of just using the confirmation number 3. Make sure all our info (address, bank details) exactly matches what's on our W-2 4. Contact our state representative if nothing else works The suggestions about taxr.ai and Claimyr are interesting too - might be worth trying if we can't get through the normal channels. It's ridiculous that we have to pay third parties just to get our own money back from the state, but at this point I'm desperate. Thanks for posting this - at least we know we're not alone in dealing with Arizona's broken system! Keep us updated if you make any progress.

I'm experiencing the exact same issue! Filed my Arizona state return on March 20th and it's been stuck on "Your return is being processed" for almost 2 months now. My federal refund was deposited within 2 weeks, so this is definitely an Arizona problem. After reading all these comments, I'm going to try a few things: 1. Check the status using my SSN directly on the AZ Dept of Revenue website instead of just the confirmation number 2. Set my alarm for 7:59 AM tomorrow and call exactly at 8:00 AM 3. Double-check that my address and bank info exactly match what's on my W-2 If none of that works, I'll contact my state representative - seems like that's been the most successful approach for people here. It's absolutely ridiculous that we have to jump through all these hoops just to get our own money back, but at this point I'm willing to try anything. Thanks for starting this thread - it's somewhat comforting to know we're all dealing with the same broken system. Arizona really needs to fix their processing issues!