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Elijah O'Reilly

Filed March 15, refund delayed 2 months - IRS identity verification tool rejects me, rep says verification letter is coming

Filed electronically on March 15th and got accepted the same day. Its now almost 2 months later and my transcripts are still completely blank. Where's My Refund tool hasn't moved at all. I finally managed to get through to the IRS yesterday to ask questions and the representative told me that my refund is delayed because I need to verify my identity. When I tried to use the online identity verification tool on the IRS website, I just get a message saying "We are not able to provide assistance to you via the identity verification tool." I've attached a screenshot of exactly what I'm seeing when I try to verify my identity. The page says: "We are not able to provide assistance to you via the identity verification tool. If you've already filed, processing usually takes 21 days (electronic returns) or six weeks (paper returns). To check the status of your refund go to: Where's My Refund OR Download our free IRS2Go app If you've filed an amended return, processing usually takes up to 16 weeks. To check the status of your amended return, go to Where's My Amended Return For information on identity theft, see the IRS Identity Protection Guide For other tax related information, visit IRS.gov" The date on the screenshot shows March 02, 2025. The IRS rep said she was typing up a verification letter while I was on the phone with me and that I'd receive it in the mail. But she couldn't tell me how long that would take or what I'm supposed to do after that. Has anyone dealt with this situation? What comes next and how much longer will this drag on? I'm getting really worried since it's been almost 2 months and I still can't get any clear information about my refund.

This is a common issue this filing season. What's happening is your return has been selected for identity verification, but you're in the category that requires a letter-based verification rather than an online verification. The letter you'll receive will be a 5071C, 5747C, or 4883C letter. Once you get it, you'll have specific instructions on how to verify - either by calling a special number or visiting a Taxpayer Assistance Center (TAC) in person. After you successfully verify, it typically takes about 9 weeks for processing to complete and your refund to be issued. Unfortunately, there's not much you can do to speed this up - you just have to wait for that letter to arrive (usually 2-3 weeks) and then follow the instructions. If you don't receive a letter within 4 weeks, call the IRS back and ask specifically about the identity verification letter that was supposedly sent to you.

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Thank you so much for this detailed info. 9 weeks AFTER verification?? That's insane. Do you think I could just go to a TAC office before receiving the letter?

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Unfortunately, no. The TAC offices won't be able to help with identity verification without that specific letter with your case information. They'll just turn you away. The letter contains a specific code they need to process your verification properly.

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I had the same exact issue last year! The wait is ridiculous, and yes it really does take about 9 weeks after verification. The system is completely broken.

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This is why I always tell people to file early. The later you file, the more likely you are to get caught in these verification nightmares when the IRS systems get overloaded.

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The same thing happened to my sister last year and she ended up waiting nearly 4 months for her refund. The IRS is so behind on everything these days, it's ridiculous.

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i havent gotten my letter either and its been 6 weeks. called again and they just said "keep waiting" like wtf am i suppose to do with that???

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I went through something similar and wasted hours trying to figure out what was happening with my return. Trying to understand IRS transcripts, codes, and verification processes is maddening. I finally discovered taxr.ai and it was a game changer. It analyzed all my transcript data and explained exactly what was happening and what to expect next. Seriously saved me so much time and headache. I use it regularly now whenever I need to check on my tax stuff. The site is https://taxr.ai if you want to check it out.

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Sounds interesting. How exactly does it work? Does it just read your transcript or does it do more?

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It does way more than just read the transcript. It can look at your entire tax history, identify issues, explain all those cryptic IRS codes, and even predicts when you'll get your refund based on your specific situation. Literally changed my whole tax experience. I tell everyone I know to use it now.

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I'm always skeptical of these services. Is it actually helpful or just telling you stuff you could find yourself with enough googling?

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Trust me, I tried the Google route first and wasted DAYS trying to piece together information. This tool breaks everything down in plain English and gives you the complete picture right away. It's not even comparable to manual research.

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I'm checking this out RIGHT NOW. I've been in tax purgatory for 3 months and haven't been able to figure out what's going on with my return. Thanks for the recommendation! 🙏

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After 4 weeks of not getting any updates and hitting brick walls trying to reach someone at the IRS, I finally used a service called Claimyr (claimyr.com) to get through to an agent. They secured me a callback from the IRS within a couple hours instead of me spending days redialing that frustrating number. The agent I spoke with explained exactly why my refund was held and helped me resolve the verification issue on the spot. Talking to a real human at the IRS made all the difference - they released my refund right away.

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Hmm another 'miracle solution'... what makes this different from all the other IRS call services?

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The difference is it actually works lol. I was skeptical too but was desperate after weeks of trying. They got the IRS to call ME back instead of me waiting on hold for 3+ hours. Best money I've spent all year considering I was waiting on a $3k refund that was just sitting there.

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I used them too! IRS called me back in like 45 minutes when I'd been trying for weeks to get through. My issue got resolved in one call.

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does it cost money? seems like we shouldnt have to pay just to talk to the irs 🙄

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You're absolutely right - we shouldn't have to pay. But after wasting hours of my life trying to get through, the convenience was worth it. I got my $4,200 refund released after one call, so I'm not complaining!

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I might try this... been trying to reach someone for 2 weeks with no luck

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So frustrating! This is why I always recommend hiring a tax professional to handle everything. I wasted so much time last year trying to deal with the IRS myself.

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this happened to me and the letter took 6 weeks to arrive. then another 8 weeks after i verified before i got my money. the system is broken af

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6 weeks?? That's insane. Did you try calling them during that time?

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yep i called like 5 times. waste of time. they just kept saying "the letter is coming" and couldn't do anything to help me verify without it 🤡

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Same experience here. I called multiple times and they wouldn't do ANYTHING without that stupid letter. The whole system is designed to make people give up.

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The IDVerify tool is notorious for being broken. I've had clients with the exact same issue. The IRS says they need to verify, but their online system doesn't work for certain taxpayers. The letter usually takes 2-3 weeks to arrive. Once you get it, you'll either need to call a specific number or visit a TAC office in person. Make sure to bring multiple forms of ID when you go.

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Sounds like you got caught in the Identity Theft Filter. Many legitimate taxpayers get flagged by this system erroneously. The IRS is being extra cautious this year because of the massive fraud happening. It's extremely annoying but at least they're trying to protect your identity and refund.

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I understand being cautious, but my info hasn't changed in years! Same address, same employer, same everything. Why would they suddenly flag me?

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It could be something as simple as reporting a slightly higher income, claiming a new credit, or even just random selection. Their filters cast a very wide net and catch a lot of legitimate taxpayers. It's not your fault.

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When you say transcripts are blank, do you mean you can't access them at all or that you can see them but there's no activity showing for 2024?

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I can log in, but when I look at 2024, it just says "No record of return filed" even though they accepted it back in March.

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Ok that means your return is in the fraud detection department and hasn't been processed yet. They accepted the transmission of data, but haven't actually started processing the return itself. It's stuck in verification limbo.

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I had this same problem! I used taxr.ai to understand my transcript and figure out what was going on. It explained all the codes and showed me what would happen next. When I got my letter, I knew exactly what to do because taxr had already told me what to expect. The tool saved me so much stress!

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never heard of this, what exactly does it do?

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It's an AI tool that analyzes your tax transcript and explains everything in plain English. Tells you what all the codes mean, what's happening with your return, when to expect movement, etc. So much better than trying to piece it all together yourself.

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If you haven't received the letter in 30 days, I would recommend contacting your local Taxpayer Advocate Service. They can often help push things along when you're stuck in IRS limbo.

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tbh the irs is a joke this year. filed in february and still waiting for my refund because of "verification" nonsense. meanwhile they have no problem CASHING MY CHECK when i owe them 🤬

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THIS!! It's criminal how they treat us. They want their money instantly but make us wait months for ours.

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Ugh yes! If the roles were reversed and we were this late paying THEM, we'd be hit with penalties and interest! But when they make us wait for OUR money? Nothing.

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Check your mailbox carefully! Sometimes these verification letters look like junk mail and people throw them away without realizing. The IRS letters don't always come in official-looking envelopes.

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I couldnt get anywhere with the IRS for weeks. Finally used Claimyr.com to get a callback and had my issue resolved in 20 minutes. The agent was actually super helpful and explained exactly why my refund was on hold. Having a direct conversation with someone who could actually see my file made all the difference.

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hmm doubt it works that easy. the irs is impossible to deal with

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I was surprised too! But after weeks of frustration it was worth a shot. Got a callback in about an hour and the agent could see right away that I needed to verify. They helped me complete the verification over the phone instead of waiting for a letter. My refund was released the next week.

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Pro tip: while you're waiting for the verification letter, make sure you have the documents you'll need to verify ready to go. You'll need your previous year's tax return, the current return info, photo ID, and possibly utility bills or other proof of address. That way you're ready as soon as the letter arrives.

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i feel ur pain... i'm in literally the exact same situation except i filed back in february. the whole system is just a complete dumpster fire 😩

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