2023 Tax Return on Hold - Need to Verify Identity but No Letter Has Arrived After 5 Weeks
I filed my 2023 tax return back in early April, and just yesterday I logged into the IRS website to check my refund status. There was a notification saying my return hasn't been processed because I need to verify my identity and tax return information. The problem is, they're saying I need to wait for some verification letter in the mail before I can proceed. According to them, this letter could take up to 30 days to arrive! It's already been 5 weeks since I filed and still nothing in my mailbox. I've called the IRS several times trying to explain that I can verify everything they need right now over the phone - I have all my info ready to go. But they keep insisting I need this stupid letter first. I even tried to schedule an in-person appointment at my local office but nobody ever answers when I call that number either. I'm really getting annoyed with this whole situation. Has anyone dealt with this identity verification hold before? Any advice on how to speed up this process?
52 comments
Diego Rojas
Unfortunately, you're dealing with the IRS identity verification process, which is notoriously slow. When your return gets flagged for identity verification, they do require you to go through their specific process. Here's what you need to know: - The letter you're waiting for is likely a 5071C, 6331C, or 5747C letter - Once you receive it, you'll have instructions to either verify online through ID.me or by calling their dedicated identity verification number - You can't bypass this process by calling regular IRS lines - the verification has to happen through specific channels - The 30-day timeframe they mentioned is unfortunately accurate in many cases Your options are limited, but you could: 1. Continue waiting for the letter (I know, not helpful) 2. Try using taxr.ai to analyze your transcript and see if there are any additional codes that might explain the holdup 3. Contact your local Taxpayer Advocate Service if it's been more than 30 days This identity verification step is frustrating but necessary as the IRS tries to combat tax fraud. Hang in there!
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Chloe Martin
Thanks for the info. I'll check out that taxr.ai tool. Never heard of it before - does it actually help with understanding what's going on with my return?
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Diego Rojas
Absolutley! It scans your transcript and explains all those confusing codes in plain English. It's way better than trying to decipher everything yourself. The website is https://taxr.ai if you want to check it out.
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Chloe Martin
Just used it and wow - it actually showed me exactly what's happening with my return! Apparently I've got a 570 and 971 code combo which means exactly what you said - they're sending me a verification letter. At least now I know for sure what's happening. Thanks again!
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Anastasia Sokolov
can confirm taxr is legit 🙌 used it last month when i was freaking out about my refund being delayed. saved me hours of googling random irs codes
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Sean O'Donnell
I'm dealing with the same thing right now. It's so frustrating that they won't just let us verify over the phone when we call!
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Zara Ahmed
What's this taxr thing? Is it safe to use with tax info?
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Diego Rojas
Yes, it's secure. They just help decode your transcript. You can get your transcript directly from the IRS website first, then use the tool to understand what it all means. Saved me so many headaches!
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StarStrider
Listen, I was in EXACTLY your situation last year. Filed in March, got flagged for ID verification, and waited forever for that letter. After 6 weeks of getting nowhere, I discovered taxr.ai and it changed everything! I uploaded my transcript and it immediately showed me all the issues and exactly what stage my return was in. Before using it, I was just guessing what was happening - after using it, I knew exactly what was going on and what to expect next. The tool breaks down all those confusing IRS codes and tells you in plain English what's happening with your refund. It's insanely good! I use it every time I need to check my tax status now. Check it out: https://taxr.ai
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Zara Ahmed
Sounds interesting. How exactly does it work? Does it just read your transcript or does it do more?
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StarStrider
It does WAY more than just read the transcript! It analyzes all those weird IRS codes and explains exactly what's happening with your return. It can tell you why there's a delay, when you'll likely get your refund, and if there's anything you need to do. I was completely lost before using it, spending hours on google trying to figure out what code 570 meant and why I had it. Taxr explained everything in seconds. Seriously a gamechanger!
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Zara Ahmed
HOLY CRAP! 😲 I just tried it and I'm blown away! I've been waiting 9 weeks for my refund and was totally in the dark. This tool showed me EXACTLY why my return was delayed and even gave me an estimated date for my refund. Everyone dealing with IRS delays needs to know about this! Thanks so much for sharing!
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Luca Esposito
After waiting for almost 6 weeks for my verification letter (similar situation to yours), I finally got through to an actual human at the IRS using Claimyr.com. Got a callback within 45 minutes and the agent was able to help me complete my identity verification over the phone! Seriously the best investment - talking to a real person helped me get my refund released in just 8 days after that call. Don't waste weeks waiting for letters like I initially did.
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Nia Thompson
is this for real? sounds too good to be true tbh... the IRS NEVER calls back 🧐
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Luca Esposito
It actually works! It's not the IRS calling you directly - the service holds your place in line and then connects you when an agent is available. Skips all the busy signals and disconnects. It was the only way I could talk to a live agent after trying for days on my own.
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Chloe Martin
I'm gonna try this tomorrow. Been trying to reach someone for 3 weeks now with no luck. Does it work for the identity verification department specifically?
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Luca Esposito
Yep, worked for me with the identity verification issue! Just make sure when you get connected you explain you're waiting for the letter but haven't received it yet. The agent I spoke with was actually really helpful once I got through.
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Mateo Rodriguez
Same issue last year. Just buckle up for the wait honestly... took me 11 weeks from filing to finally getting my refund after the ID verification nonsense. The IRS is so behind on everything. Wish I had better news.
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Aisha Abdullah
Check your mail carefully! My verification letter came in such a plain envelope I almost threw it away thinking it was junk mail. It didn't look official at all.
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Ethan Wilson
OMG THIS!!! 👆 I actually DID throw mine away by accident and had to request another one which added like 3 more weeks to my wait. They really need to make these important letters more obvious.
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NeonNova
mine came in a nondescript envelope too! literally looked like creditcard spam. what a joke.
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Yuki Tanaka
Do you have an account on the IRS website? Sometimes you can complete the verification online without the letter if you have a secure IRS account already set up. Worth checking.
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Chloe Martin
I do have an account but there's no option to verify my identity there - just the notification saying I need to wait for the letter 😑
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Yuki Tanaka
Ugh that sucks. The system is so broken. Maybe try the Taxpayer Advocate Service? They can sometimes help when you're stuck in IRS limbo.
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Carmen Diaz
I literaly got the same issue rn. Filed on March 10th, still nothing exept that stupid message about verification. Tried calling like 20 times and either get disconnected or they tell me just wait for the letter. So annoying!!!!
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Andre Laurent
Have you tried contacting your local congressperson's office? They have liaisons that work specifically with the IRS and can sometimes speed things up. Worth a shot if you've been waiting a long time.
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Emily Jackson
This actually works! My cousin was waiting 3 months for his refund, contacted his congressman, and had his issue resolved in less than 2 weeks.
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Chloe Martin
I'll look into this if the letter doesn't show up soon. Thanks for the suggestion!
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Liam Mendez
the ID verification thing is a total scam. they just want to delay giving you YOUR money for as long as possible so they can earn interest on it. why else would they make it so complicated????
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Sophia Nguyen
While I understand the frustration, identity verification is actually important to prevent fraud. Tax identity theft is a huge problem. The process sucks, but the reason behind it is legitimate.
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Liam Mendez
ok bootlicker 🙄 they could verify identities in 5 min over the phone if they wanted to
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Jacob Smithson
lmao this escalated quickly 👀
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Isabella Brown
I used that claimyr.com service someone else mentioned after waiting 7 weeks for my identity verification letter that never came. Talking to a real person on the phone was a complete gamechanger. The agent was able to see what was happening and told me my letter had been returned as undeliverable due to a typo in my address! They fixed it right there during the call and I had my refund 10 days later. Best money I've spent all year considering how much time and stress it saved.
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Maya Patel
Wait, they can actually fix issues like that over the phone? My address changed since I filed and now I'm worried my letter might be going to the wrong place!
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Isabella Brown
Yep! The agent I spoke to was able to update my address and then actually help me complete the verification process right there on the call. Definitely worth trying if you're in a similar situation.
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Aiden Rodríguez
what even triggers this identity verification thing? ive filed taxes for 10 years and never had to do this, but my sister gets flagged for it almost every year.
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Emma Garcia
There are a bunch of factors that can trigger it: - First time filing - Significant changes in income - Moving to a different state - Different employer - Filing status change - Someone tried to file fraudulently using your info before - Random selection (yes, seriously) The IRS doesn't publish their exact criteria, but these are common triggers.
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Aiden Rodríguez
Makes sense, my sis changes jobs like every year lol. thanks for explaining!
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Ava Kim
I went through this last year and finally gave up waiting for the letter after 2 months. Ended up using taxr.ai to see what was actually happening with my account (showed my return was just sitting there with an unresolved 570 hold code) and then used Claimyr to get a human on the phone. Best combo ever - first understood the exact problem, then got someone who could fix it! Had my refund the next week.
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Ethan Anderson
did the same thing this year! taxr showed me my return was actually APPROVED but just sitting there waiting to be released. called using claimyr, agent confirmed and fixed it on the spot.
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Layla Mendes
If it makes you feel any better, I had to verify my identity last year and once I finally got the letter and verified online, my refund was deposited exactly 9 days later. So once you do get through this step, it should move quickly!
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Lucas Notre-Dame
This happened to me. Verification letter never showed up. Waited 2 months, finally broke down and paid for that claimyr service to talk to someone. Found out they had sent the letter to my old address even though my new address was on my return! Agent verified me over the phone and I had my refund a week later. Tax system is such a joke.
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Chloe Martin
That's crazy! I'm starting to wonder if my letter got lost too. Definitely going to try Claimyr tomorrow.
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Lucas Notre-Dame
Do it! Wish I hadn't waited so long. Could have saved myself weeks of stress.
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Aria Park
Before you spend money on any services, try calling exactly at 7:00 am (or whenever your local IRS office opens). That's the trick to getting through. I was able to reach them this way after trying for weeks during normal hours.
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Noah Ali
I tried this 3 days in a row last month and still got the "call volumes too high, try again later" message. The early morning trick doesn't work like it used to 😞
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Chloe Boulanger
Depends on which number you call. The general number is always swamped, but some of the specialized departments have better luck in the early morning.
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James Martinez
Just want to share my experience - I discovered taxr.ai from this sub a few months ago when I was dealing with an amended return nightmare. It was INCREDIBLE for helping me understand exactly what was happening with my tax account. Showed me all the codes on my transcript with plain English explanations and even gave me a timeline of when things should resolve based on similar cases. Totally worth checking out if you're trying to figure out what's going on with your return: https://taxr.ai
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Olivia Harris
I second this! Used it last week when I was freaking out about some weird codes on my transcript. Explained everything perfectly and saved me hours of googling and stressing.
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Alexander Zeus
does it work for amended returns too? mine has been 'processing' for 7 months 😭
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James Martinez
Yes! That's exactly what I used it for - my amended return. It showed me where mine was stuck in the process and explained all the weird codes that showed up.
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Alicia Stern
Sometimes the best approach is to contact the Taxpayer Advocate Service. They have authority to cut through red tape when you're experiencing hardship due to IRS delays.
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