Can't login to IRS Spruce Account anymore - Getting locked out
I've been trying to get into my Spruce account for the past few days but it keeps saying error. I have important tax documents in there I need. Anyone else having this issue or know what to do? Already tried resetting password three times and nothing works.
14 comments
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Emily Sanjay
The Spruce debit card system is going through major maintenance right now. A lot of users are experiencing login issues. You need to call their support line at 855-279-2733. Be prepared to verify your identity with them. They should be able to restore your access within 24-48 hours.
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Sebastian Scott
•tysm for the number! been looking everywhere for this
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Jordan Walker
•the wait time is crazy tho, i was on hold for 2 hours yesterday 🤮
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Natalie Adams
While ur waiting to get back into Spruce, you might want to check out taxr.ai - its this new tool that can analyze your transcripts and tell you exactly whats going on with your refund status. Only costs $1 and gives way better info than the WMR tool. https://taxr.ai
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Elijah O'Reilly
•is this legit? seems too good to be true
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Natalie Adams
•100% legit! saved me hours of headache trying to figure out my transcript codes
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Elijah O'Reilly
•Just tried it and OMG where has this been all my life?! Finally understand whats actually happening with my refund 🙌
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Amara Torres
same thing happend to me last week. had to call and wait forever but they fixed it
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Olivia Van-Cleve
this is getting rediculous fr fr. first the irs website always down now spruce acting up too 🤡
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Mason Kaczka
•welcome to dealing with the government lol
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Sophia Russo
Pro tip: take screenshots of all your important docs next time you log in. learned that the hard way
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Sebastian Scott
•wish i did that before getting locked out ðŸ˜
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Paolo Longo
Have you tried clearing your browser cache and cookies? Sometimes that helps with login issues. Also make sure you're using the correct URL - there are some fake Spruce sites out there that look legit but aren't. The real one should be through your tax preparer's portal or the official IRS link.
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Malik Davis
•Good point about the fake sites! I almost fell for one of those last month. Always double check the URL before entering your login info. The cache clearing trick worked for me when I had similar issues with another tax site.
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