Can't login to IRS Spruce Account anymore - Getting locked out
I've been trying to get into my Spruce account for the past few days but it keeps saying error. I have important tax documents in there I need. Anyone else having this issue or know what to do? Already tried resetting password three times and nothing works.
18 comments
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Emily Sanjay
The Spruce debit card system is going through major maintenance right now. A lot of users are experiencing login issues. You need to call their support line at 855-279-2733. Be prepared to verify your identity with them. They should be able to restore your access within 24-48 hours.
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Sebastian Scott
•tysm for the number! been looking everywhere for this
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Jordan Walker
•the wait time is crazy tho, i was on hold for 2 hours yesterday 🤮
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Natalie Adams
While ur waiting to get back into Spruce, you might want to check out taxr.ai - its this new tool that can analyze your transcripts and tell you exactly whats going on with your refund status. Only costs $1 and gives way better info than the WMR tool. https://taxr.ai
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Elijah O'Reilly
•is this legit? seems too good to be true
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Natalie Adams
•100% legit! saved me hours of headache trying to figure out my transcript codes
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Elijah O'Reilly
•Just tried it and OMG where has this been all my life?! Finally understand whats actually happening with my refund 🙌
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Amara Torres
same thing happend to me last week. had to call and wait forever but they fixed it
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Olivia Van-Cleve
this is getting rediculous fr fr. first the irs website always down now spruce acting up too 🤡
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Mason Kaczka
•welcome to dealing with the government lol
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Sophia Russo
Pro tip: take screenshots of all your important docs next time you log in. learned that the hard way
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Sebastian Scott
•wish i did that before getting locked out ðŸ˜
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Paolo Longo
Have you tried clearing your browser cache and cookies? Sometimes that helps with login issues. Also make sure you're using the correct URL - there are some fake Spruce sites out there that look legit but aren't. The real one should be through your tax preparer's portal or the official IRS link.
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Malik Davis
•Good point about the fake sites! I almost fell for one of those last month. Always double check the URL before entering your login info. The cache clearing trick worked for me when I had similar issues with another tax site.
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Lauren Wood
I had the exact same problem last month! What finally worked for me was using a different browser entirely - turns out Chrome was causing issues but Firefox worked fine. Also try accessing it through an incognito/private window first. If that doesn't work, definitely call that support number Emily posted. They were actually pretty helpful once I got through to someone, just had to wait forever on hold.
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Kaiya Rivera
•Thanks for the browser tip! I've been having similar issues with other tax sites this season. It's crazy how something as simple as switching browsers can fix these login problems. Definitely going to try the incognito window trick first before calling support - anything to avoid those long hold times!
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McKenzie Shade
This is such a frustrating situation! I went through something similar a few months ago with my Spruce account. In addition to calling the support number that Emily shared, you might also want to try accessing your account from a completely different device if possible - sometimes there are browser compatibility issues or cached login data causing problems. Also, when you do get back in, definitely follow Sophia's advice about taking screenshots of everything important. I learned that lesson the hard way too when I got locked out right before a deadline. Hope you get it resolved soon!
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Sophia Rodriguez
•This is so helpful, thank you! I never thought about device compatibility being an issue. I've been trying on my work laptop this whole time - maybe that's part of the problem. Going to try from my phone and see if that makes a difference. Really appreciate everyone sharing their experiences here, makes me feel less crazy for dealing with this mess!
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