Is anyone else having trouble logging into TaxAct for 2025 tax filing season?

Thanks for the suggestions. I tried clearing my cache and cookies but still having the same issue. The weird thing with the password reset is that when I try that, it says it's sending me a reset link but the email never shows up in my inbox or spam folder. It's like their entire email system is broken too. I'll try the chat support option. Do you know if they're able to recover all the data I already entered, or am I going to have to start over from scratch? Really don't want to re-enter all those forms again.

They should be able to recover your data - TaxAct saves your information as you go, so even if you can't log in, your tax return should still be intact on their servers. Just make sure when you chat with customer service that you have your account email and any other identifying information ready. I've seen this happen to several people this season, and most got back in without losing data. If you used the same email for your account that you're trying to use for password reset, check if you maybe misspelled it when you created your account. That's another common issue.

How does it work exactly? Do you have to scan all your documents or can you just take pictures with your phone? I'm wondering if it would work for someone like me who's self-employed with lots of business expenses.

Sounds too good to be true honestly. How do you know they're handling your taxes correctly? I'm always skeptical about newer tax services because I got burned bad a few years ago with an online service that messed up my return and I ended up owing penalties.

It's super simple - you can either scan documents or just take clear photos with your phone. The AI is surprisingly good at pulling information even from not-perfect images. It definitely works for self-employment - I'm a freelancer with a ton of 1099s and business expenses, and it handled everything perfectly. For your concerns about accuracy, I totally get being skeptical. What convinced me was that they have actual tax professionals review everything the AI does. They caught an error in how I was categorizing some business expenses that would have been a red flag for an audit. Plus they explain everything they're doing so you understand what's happening with your taxes.

Wait, I don't understand. How does this actually work? The IRS phone lines are always jammed. Are you saying this service somehow puts you ahead in the phone queue or something?

Yeah right. Nothing can get you through to the IRS faster. Their hold times are infamous. I tried calling for THREE HOURS last week. This sounds like some kind of scam service that takes your money and does exactly what you could do yourself.

It's not about cutting the line - they use an automated system that continuously redials and navigates the IRS phone tree until it gets through, then it calls you and connects you directly. Basically it does all the waiting and menu navigation for you. The technology is pretty clever actually. I was super skeptical too. I mean, I had spent over 2 hours on hold myself before hanging up in frustration. But with Claimyr, I put in my request, went about my day, and then got a call when they had an agent on the line. The IRS agent I spoke with was able to resolve my issue in about 15 minutes once I actually got connected.

That's a good suggestion. I just tried Edge and I'm still getting the same issue. Then I tried Firefox in private browsing mode and - success! I'm back in and all my data is still there! Such a weird glitch but I'm just glad to be able to continue. Thanks for this tip, seriously saved me hours of retyping everything.

Glad it worked for you! TaxAct definitely has some weird browser compatibility issues this year. For anyone else seeing this problem, I'd recommend trying Firefox in private browsing mode first before going through all the more complicated troubleshooting. I'm curious if anyone knows why this happens? Is it something about how they handle session cookies or something more complex?

I second this! FreeTaxUSA has been my go-to for the past three years. Only costs like $15 for state filing and federal is free. Never had any login issues or data loss problems like I did with TurboTax and TaxAct.

Thanks for sharing that detailed solution! I'm curious - when you say "clearing all site data for TaxAct specifically," how exactly do you do that? Is that different from just clearing cookies? I'm not super tech-savvy and want to make sure I'm doing it right if I run into this issue again. Also, did the mobile app have all the same features as the desktop version? I have some complex business deductions that I worry might be harder to navigate on a smaller screen.

@Isabella Russo For clearing site data specifically, if you re'using Chrome, you can go to Settings > Privacy and Security > Site Settings > View permissions and data stored across sites, then search for taxact "and" click Delete "data next" to their entry. In Firefox, it s'Options > Privacy & Security > Manage Data, then search for TaxAct domains. This clears everything including stored login tokens, not just cookies. The mobile app does have most features, but you re'right that complex business deductions can be trickier on mobile. I d'recommend starting the complex sections on desktop when possible, then using mobile just as a backup if you get locked out again. The app syncs your progress so you won t'lose work switching between them.

To clear site data specifically for TaxAct, you can go into your browser settings and look for "Site Settings" or "Privacy and Security." From there, you should find an option to view data for individual websites. Find TaxAct in the list and delete all stored data for that site - this includes cookies, cached files, and local storage data, which is more comprehensive than just clearing cookies. For the mobile app, I found it had pretty much all the same features as the desktop version, just organized a bit differently. The business deductions section was actually easier for me to navigate because everything was broken into clear steps. You can always start on mobile to get back into your account and then switch back to desktop once you're logged in if you prefer the larger screen for detailed work.

@Isabella - To clear site data specifically for TaxAct, you need to go into your browser settings and look for "Site Settings" or "Privacy and Security." From there, you can search for TaxAct and delete all stored data for that specific site - this includes cookies, cached files, local storage, and any saved passwords. It's more thorough than just clearing cookies. As for the mobile app, it does have most of the same features as the desktop version, including business deduction sections. The interface is actually pretty well-designed for mobile - they use expandable sections and step-by-step wizards that work well on smaller screens. I was able to handle my rental property deductions and home office calculations without any issues. Just make sure you're on WiFi since it can use quite a bit of data when uploading documents!

@Isabella Russo For clearing site data specifically, you can go to your browser settings and look for Site "Settings or" Privacy "& Security. Then" find TaxAct in your list of sites and delete all stored data cookies, (cache, local storage, etc. .)It s'more thorough than just clearing cookies. The mobile app has most features, but you re'right to be concerned about complex deductions. I found it harder to upload multiple documents and the forms can feel cramped. For business stuff, I d'stick with desktop once you get logged in. The mobile app is more of a backup solution when the website is acting up.

To clear site data specifically for TaxAct, you can go to your browser settings and look for "Site Settings" or "Privacy and Security." From there, find "View permissions and data stored across sites" and search for TaxAct. You can then delete all stored data for just that site, which includes cookies, cached files, and local storage - it's more thorough than just clearing cookies. As for the mobile app, it does have most of the same features as the desktop version, including support for business deductions. The interface is actually pretty well-designed for mobile. You might find some of the more complex forms a bit cramped, but you can always switch back and forth between mobile and desktop as needed since your data syncs between them. I actually prefer entering receipts and basic info on mobile, then doing the final review on desktop.

Great question! To clear site data specifically for TaxAct (rather than just cookies), you'll want to go to your browser settings and look for "Site Settings" or "Privacy and Security." From there, you can search for TaxAct and delete all stored data for just that site - this includes cookies, cached files, local storage, and any other data they've saved on your browser. As for the mobile app, it does have most of the same features as the desktop version, including support for business deductions. The interface is actually pretty well designed for mobile - they use expandable sections and step-by-step wizards that make complex forms easier to navigate on a smaller screen. I was surprised how smoothly I could enter all my Schedule C information through the app. The only thing I found slightly harder was uploading multiple documents at once, but you can still do it one at a time.

@Isabella Russo To clear site data specifically for TaxAct, you can go to your browser settings and look for Site "Settings or" Privacy "and Security. From" there, you can search for TaxAct.com and delete all stored data for that specific site - this includes cookies, cached files, and stored passwords. It s'more thorough than just clearing general cookies. As for the mobile app, it does have most of the same features as desktop, but you re'right that complex business deductions can be trickier to navigate on mobile. The forms are there, but the smaller screen makes it harder to see everything at once. I d'recommend using mobile just to get back into your account and save your progress, then switching back to desktop hopefully (with the login issues resolved for) the detailed business expense work. @Anastasia Sokolov Thanks for that tip about logging out of Google/Microsoft accounts first - I hadn t thought'of that but it makes sense that conflicting authentication sessions could cause issues!

To clear site data specifically for TaxAct, you can go to your browser settings and look for "Privacy and Security" or "Site Settings." From there, you should see an option for "Cookies and other site data" where you can search for TaxAct and delete all stored data for that specific site. This clears everything - cookies, cached files, stored passwords, etc. It's more thorough than just clearing cookies. As for the mobile app, it does have most of the same features as desktop, but you're right that business deductions can be trickier on mobile. The forms are there but the screen real estate makes it harder to see everything at once. If you have complex business stuff, I'd recommend using mobile just to get back in and verify your data is safe, then switching back to desktop (hopefully with the login issue resolved) for the detailed work.

To clear site data specifically for TaxAct, you can go to your browser settings and look for "Site Settings" or "Privacy & Security." From there, you can search for TaxAct and delete all stored data for just that site - this includes cookies, cached files, local storage, and any other data the site has saved. It's more thorough than just clearing cookies. For the mobile app features, it has pretty much everything the desktop version does, including business deduction sections. The interface is actually quite intuitive - they've organized the business expense categories really well. You might find it easier to navigate than you'd expect, plus you can always switch back to desktop later since your data syncs between both platforms.

To clear site data specifically for TaxAct, you can go to your browser settings and look for "Site Settings" or "Privacy and Security." From there, you can search for TaxAct and delete all stored data for that specific site - this includes cookies, cached files, stored passwords, and local storage data. It's more thorough than just clearing cookies. In Chrome, you can also right-click on the padlock icon in the address bar when you're on TaxAct's site and select "Cookies and site data" to clear everything for just that site. The mobile app does have most of the same features, but you're right that complex business deductions can be trickier to navigate on mobile. I'd recommend using it just to get back into your account and check that your data is still there, then switch back to desktop once you've confirmed the browser issues are resolved.

For clearing site data specifically, you can go to your browser settings and look for "Privacy and Security" or "Site Settings." In Chrome, you can type chrome://settings/content/all in the address bar, then search for "taxact.com" and click "Clear data" - this removes everything including cookies, cached files, and stored login tokens. In Firefox, go to Settings > Privacy & Security > Manage Data and search for TaxAct there. The mobile app does have most of the same features, though you're right that complex business deductions can be a bit more cumbersome to navigate on a small screen. The good news is you can start on mobile to get back into your account, then switch back to desktop once you confirm everything is working properly. I actually found some of the interview-style questions easier to follow on mobile, but for entering detailed expense categories I definitely preferred the desktop version.