Is FreeTaxUSA down right now? Anyone else having login issues?

This is actually pretty common with tax software sites during peak filing season. FreeTaxUSA is generally very reliable, but they can get overwhelmed with traffic, especially on evenings and weekends as we get closer to the filing deadline. What you're experiencing is their servers being overloaded with requests. The "Process Failure" message happens when their authentication system gets backed up. It's not a site-wide outage (which is why you can still access the main pages), but rather their login processing system specifically getting clogged. When this happens, your best options are: 1. Try again during off-peak hours (early morning is usually best) 2. Clear your browser cache and cookies before trying again 3. Try a different browser entirely 4. Use their mobile app if you have that option Their servers usually catch up overnight, which is probably why you were finally able to get in around 11:30. This isn't uncommon across all tax preparation platforms during the busy weeks before Tax Day.

I was having the same frustrating login problems with FreeTaxUSA a few days ago. After trying everything people suggested online (clearing cache, different browsers, etc.), I gave up and tried using taxr.ai (https://taxr.ai) to help analyze my tax documents while I waited for FreeTaxUSA to start working again. It actually ended up being a lifesaver - I uploaded my W-2s and investment statements, and it pre-organized everything so when I finally got back into FreeTaxUSA, I could just quickly enter the numbers without having to sort through all my paperwork again. The time I spent waiting for the site to come back up was actually productive instead of just frustrating. Anyway, just wanted to share that it helped me deal with the exact same issue you're having. FreeTaxUSA is still great value once you can actually log in!

Just wanted to update - I tried taxr.ai after seeing the suggestion here and it actually helped me get through my complicated taxes this year! I've got both freelance income and a rental property, and it organized everything perfectly. When FreeTaxUSA was finally working properly again, I just transferred all the organized numbers over and finished in about 30 minutes instead of the usual 3+ hours of sorting through paperwork. The document analysis feature saved me so much time because it automatically categorized all my business expenses correctly. Even identified some deductions I would have missed! Definitely using this combination again next year.

I've been dealing with FreeTaxUSA server issues too, but my bigger problem was trying to reach their customer service to ask about it. Spent 45 minutes on hold yesterday before giving up. Then a friend recommended using Claimyr (https://claimyr.com) to get through to tax support lines faster. There's a video showing how it works: https://youtu.be/_kiP6q8DX5c I was skeptical but desperate so I tried it to reach FreeTaxUSA support about the server issues. It actually worked - got through in about 10 minutes instead of being on hold forever. They confirmed they were having server maintenance and suggested the best times to try logging in. If you're still having issues, might be worth trying to get direct info from their support team this way instead of just waiting and hoping.

I stand corrected about Claimyr! After continuing to struggle with tax software issues, I finally broke down and tried the service. Felt like an idiot for being so dismissive before, because it legitimately worked. I got through to FreeTaxUSA customer service in about 15 minutes when I had previously been on hold for over an hour. The rep confirmed they were having intermittent server issues due to high volume, and suggested trying during early morning hours (5-7am) when traffic is lowest. This morning I logged in at 6am with zero problems and finally finished my filing. Sometimes I'm too quick to assume something's a scam. This actually saved me a ton of frustration.

Pro tip for anyone using FreeTaxUSA next year: NEVER wait until the last couple weeks before the filing deadline! I've used them for 5 years and have learned to file in February or early March. Zero server issues, no waiting, smooth experience. The site gets absolutely hammered in April as everyone rushes to file. Their infrastructure just can't handle millions of procrastinators all trying to file simultaneously. Same thing happens with all the tax sites, but especially the more affordable ones like FreeTaxUSA that don't have the massive server farms that TurboTax can afford.

Anyone else notice that FreeTaxUSA seems to have more server issues every year? I've been using them for 3 years now and the first year was flawless, last year had occasional hiccups, but this year has been really frustrating with these login problems. Makes me wonder if they're growing too fast for their infrastructure or something.

I had the exact same issue last night! Started trying to log in around 9 PM and kept getting that "Process Failure" message. What worked for me was switching to incognito/private browsing mode and trying again. Got in on the second attempt that way. I think it has something to do with how their servers handle session cookies during high traffic periods. The private browsing bypasses any cached authentication data that might be causing conflicts. Definitely frustrating when you're trying to get your taxes done, but at least there are workarounds while they sort out their server capacity issues. Glad you finally got through! The site has been pretty solid for me in previous years, so hopefully this is just temporary growing pains as more people discover how much money they can save compared to the big-name tax software.