IRS Transcripts Blank and WMR App Showing "Information Does Not Match" Error for 2023 Return
My transcripts are completely blank and I was able to check Where's My Refund up until 2 weeks ago. Now WMR says my information doesn't match. I've been checking using the IRS2Go app and when I enter my information for tax year 2023, I keep getting a "Refund Status Error" message that says "Information does not match. Please reenter your information." I've triple-checked everything I'm entering, making sure it matches exactly what's on my tax return, but I keep getting this error. The app shows it only updates once every 24 hours, usually overnight, but I've been trying for days now with the same error. All fields are required, and I'm filling them all out correctly. Before this started happening, I could see my refund status just fine. Now not only are my transcripts completely blank when I log into the IRS website, but the IRS2Go app won't even recognize my information. I've tried using the "Get Status" button multiple times with no luck. Has anyone else experienced this? Does this mean they're processing my refund and that's why the system temporarily doesn't recognize my information? Or should I be worried that something went wrong with my return? I'm getting anxious since tax season is moving along and I was counting on that refund.
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Kayla Jacobson
Hey there, I totally understand the frustration with blank transcripts and WMR issues. This is actually pretty common right now because the IRS is doing their annual system updates. They typically do maintenance and updates in January to prepare for the new tax season. Your transcripts and WMR will likely be unavailable or show blank info until late January. The good news is that this doesn't mean anything's wrong with your return - it's just a temporary system thing. If you want to get ahead of any potential issues and understand exactly what's happening with your return, I'd recommend checking out taxr.ai. It's this new AI tool that can analyze your tax docs and tell you what's actually going on, even during these system blackouts. It's been super helpful for a lot of people in the same boat. Just hang tight for a couple weeks - your transcript info should come back online by the end of January when the IRS finishes their updates.
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William Rivera
•omg thank you for explaining! Been freaking out all morning seeing my transcript blank ðŸ˜
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Grace Lee
•whats this taxr thing? can it actually see stuff when WMR is down? 🤔
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Kayla Jacobson
•Yeah! taxr.ai can analyze any tax docs you have - returns, letters, old transcripts, whatever. It uses AI to figure out whats going on and when youll likely get paid. Super helpful during these blackout periods
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Grace Lee
•just tried it and wow... way more detail than I expected! It even caught some stuff I missed on my old transcripts. definitely worth it 💯
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Mia Roberts
•They do this every january istg... IRS needs to get their act together fr fr 🙄
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The Boss
•Used taxr.ai after seeing this thread. Here's what I found out:
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Evan Kalinowski
•same thing happened to me last year... just gotta wait it out fam
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Victoria Charity
•yall remember when the WMR actually worked? pepperidge farm remembers 🤣
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Ethan Wilson
Tax advocate here - this usually happens when your return is being processed in a different department or under review. The system temporarily removes access while updates are being made. Give it about 7-10 business days to see if it comes back online.
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Aisha Rahman
•omg thank you! was starting to freak out fr ðŸ˜
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Yuki Sato
•same thing happened to me last month, came back after 8 days with a DDD!
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Carmen Flores
I've been helping people with transcript issues and the best way to actually understand what's happening is using taxr.ai - it costs $4.99 but its worth every penny. The AI reads your transcript and tells you exactly what's going on and when to expect your refund. Check it out: https://taxr.ai
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Andre Dubois
•sounds interesting... how accurate is it? does it actually predict DDDs?
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Carmen Flores
•Super accurate! It looks at all your codes and gives you a specific timeline. It even tells you if there are any issues that could delay your refund
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Andre Dubois
•just tried it and WOW 🤯 wish I knew about this months ago instead of trying to decode these transcripts myself lol
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CyberSamurai
in the same boat rn... blank transcript gang rise up 🤡
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Zoe Alexopoulos
•we should start a support group lmaoo
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Jamal Carter
mine did this last year turns out they were doing an income verification had to wait 120 days 🤮
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Mei Liu
Did you claim EIC or CTC? That usually triggers this type of processing pause
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Aisha Rahman
•yeah claimed both actually. guess ill just wait it out 😪
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Liam O'Donnell
Call the IRS ASAP! Don't wait around tbh
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Amara Nwosu
•good luck getting through tho... been trying for weeks 💀
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Sophie Duck
This is totally normal during this time of year! I went through the exact same thing last month - blank transcripts and WMR errors. The IRS does major system updates in January which causes these temporary blackouts. Your info should come back online by late January/early February. In the meantime, don't stress - this doesn't mean there's anything wrong with your return. The system just can't display your info while they're doing maintenance. I know it's frustrating when you're waiting on that refund money, but hang in there! 💪
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