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The SBGT issues happen every year around peak filing time. Don't waste hours trying to log in. Download your tax docs directly from your brokerage websites. Enter the info manually. Takes 30 minutes max. Saves hours of frustration. Been doing this for 5 years now. Never had a problem.
Are you using the desktop version or the online version of TurboTax? I've noticed the desktop version seems to handle the SBGT connection more reliably. Also, have you tried accessing it during non-peak hours?
I'm on day 45 of waiting and getting desperate to talk to someone at the IRS. Their phone lines are impossible - I tried calling 13 times yesterday and couldn't get through. A friend recommended Claimyr.com (https://youtu.be/_kiP6q8DX5c) and I got connected to an agent in about 15 minutes. They explained my return was flagged for a simple verification that's now resolved. Refund should be deposited next week!
That's good to know! I'll remember that service if I ever get stuck in the future. Glad you finally got some answers!
I used this last year when my refund was delayed for 3 months. Worth every penny to not spend hours on hold!
9 days is definitely on the faster end, but I've seen it happen, especially for simple returns filed electronically with direct deposit. The IRS actually improved their systems a lot in the last couple years. If you filed early in the day on March 1st, you probably hit the perfect window to get processed quickly before the big rush of mid-March filers.
After 6 weeks of blank transcripts post-verification, I finally got through to someone at the IRS. They told me directly that there's a massive backlog in the verification resolution department. My return was just sitting there waiting for someone to push a button. Two days after that call my transcript populated and I got my refund the following week. Don't just wait - be proactive and call them.
I filed on January 23rd, verified on February 8th, and my transcript finally updated on March 2nd. Received my refund on March 5th. The waiting is frustrating but there's definitely a pattern. The IRS seems to be processing verified returns in batches every 7-10 days. Based on your timeline, I'd expect your transcript to update this Friday (March 8th) or next Friday (March 15th) during their overnight processing.
OMG this happened to me TOO! š« I was freaking out because I need my refund ASAP for some medical bills! After trying for DAYS with no luck, I used Claimyr to actually get through to an IRS agent (https://youtu.be/_kiP6q8DX5c) instead of waiting on hold forever. The agent confirmed it was just a system issue on their end and my return was still processing normally. Such a relief! They even gave me an estimated date when my refund would arrive. Worth every penny for the peace of mind!
tbh this happens every yr during peak season. IRS systems r ancient and can't handle the traffic. nbd usually - just wait a few days and try again. ppl freak out but 99% of the time ur return is still processing fine even if u can't see the status. WMR is just a frontend interface that sometimes disconnects from the main database. chill and check again tmrw.
Elliott luviBorBatman
I had a similar situation on April 3, 2024. My return filed January 29th had been stuck with a 570 code dated March 8th. I called on March 15th, March 22nd, March 29th, and April 3rd. On the last call, the agent immediately said, "I see you've been calling weekly." What worked for me was asking specifically about the REASON for the 570 hold. They disclosed it was a random review of my education credits. My transcript updated on April 10th with a 571 release code, and my refund was deposited on April 17th - exactly 79 days after filing.
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Demi Hall
ā¢When you asked about the reason for the hold, did they give you any steps you needed to take to resolve it? Or was it just a matter of waiting for their review to complete?
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Mateusius Townsend
ā¢Did you have to provide any additional documentation for your education credits? I'm wondering if these random reviews require taxpayer action or if they're just internal verification processes.
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Kara Yoshida
Just mail them a Form 911. Request taxpayer advocate help. It's free. They'll assign someone to your case. You'll get answers faster. No more endless calls. Worth the effort. I got my refund two weeks after filing Form 911. Should have done it sooner.
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