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This happened to me last year, but it was nothing compared to what my brother went through in 2022. His return "didn't exist" for almost 8 weeks, while mine appeared after about 3 weeks of being "lost." The difference? He had claimed recovery rebate credit and I had a simple return. The more complex your return, the longer it seems to take to show up in all their systems. When you called, did they check your SSN against all possible filing statuses? Sometimes they only check one (like single) when you might have filed differently (like head of household).
According to the IRS Operations Dashboard (https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue), they're still dealing with a backlog from previous years. The TaxPro forums are showing similar issues for early filers this year. I recommend checking the "Where's My Refund" tool at https://www.irs.gov/refunds rather than calling. Sometimes WMR will show your return is processing even when transcripts show N/A and phone reps can't find it. Also verify on your tax software's website that your return was officially accepted (not just submitted). Most tax software companies have a status tracker that shows both submission and IRS acceptance.
Have you tried visiting a local Taxpayer Assistance Center? They can verify your identity in person. No waiting for letters. Did you receive a CP01 notice? Or was it a 5071C letter? What about the 2022 verification - did you do it online or by phone? Sometimes the verification doesn't fully process in their system.
Omg I'm so angry for you! The IRS is TERRIBLE at communicating between departments! My brother had his 2021 AND 2022 returns held for over a year because of this exact issue. The ID verification department never told the review department he'd verified! He lost his apartment waiting for those refunds. CALL THEM WEEKLY until it's fixed - don't trust that they're actually processing anything!
The interest they paid me on my delayed refund didn't even cover what I paid in late fees for bills I couldn't pay on time! How is this system so broken? I thought tax transcripts were supposed to show all this information in one place?
TC 570 indicates a hold on your account, usually followed by TC 971 for the notice they sent. If you see a TC 420 code, that specifically means an audit or accuracy review. The 9001 code appears when you've completed ID verification. Might be worth checking if these codes appear on your transcripts.
Successfully completed my ID verification last week after initially being very frustrated by the process. My appointment took exactly 22 minutes from check-in to completion. The IRS representative verified my Schedule C business income documentation, cross-referenced my 1099-NEC forms, and confirmed my identity using my passport and driver's license. Despite the inconvenience of going in person, the actual appointment was efficient and my return was processed within 48 hours afterward. My refund hit my account this morning!
According to IRS Procedural Notice 2023-56, the enhanced verification procedures were implemented to address the approximately $5.7 billion in fraudulent refund attempts during the previous tax year. While frustrating, these measures have reportedly reduced identity theft refund fraud by 58%. The disconnect between online submission and in-person verification stems from limitations in the IRS Identity Protection PIN system architecture, which currently cannot authenticate certain document types without physical inspection. For high-income filers, this primarily affects those with Schedule C income or claiming certain credits.
Be careful about assuming everything is fine just because others are experiencing delays too. According to Internal Revenue Manual section 21.5.6.4.7, transcript availability should occur within 7-10 days after e-file acceptance. When it shows N/A after this timeframe, it could indicate a potential review flag. While most delays are indeed due to general backlog, approximately 12.8% of early filers from 2023 data experienced some form of manual review that caused extended delays. I'd advise checking your return for potential audit triggers like home office deductions, unreported income discrepancies, or math errors. Not trying to alarm you, but preparation is prudent.
FWIW this is super common rn. IRS is swamped + their systems are ancient. Most ppl I know who filed early Feb are still waiting. The N/A transcript + WMR stuck on processing combo usually means ur in the queue but haven't been assigned to a processor yet. Unless u get a letter from IRS, prob nothing wrong w/ ur return. Hang tight - most early Feb filers I know are just now starting to see movement. Pro tip: check transcripts Wed/Thurs AM for best chance of seeing updates.
Luca Marino
The IRS address system is like a bad game of telephone sometimes. One department says one thing, another says something completely different! š But seriously, the community wisdom here is pretty consistent: don't wait for the letter if you suspect it's going to the wrong address. Have you considered that the IRS might be using the address from your most recently processed tax return? If your 2023 return is still processing, they might be using your 2022 address. If I were you, I'd try to handle this through the online verification system first (if eligible), then phone, and only as a last resort wait for the in-person appointment.
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Aisha Rahman
ā¢This is all super helpful info, thank you! I had no idea their systems were so disconnected from each other.
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CosmicCrusader
ā¢Does anyone know if the IRS will resend a verification letter to a new address if you call and explain the situation?
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Ethan Brown
I was in almost the exact same boat last year! Different departments at the IRS were sending my stuff to different addresses, and I was about to lose my mind. What worked for me was calling the Taxpayer Advocate Service (877-777-4778) and explaining that I was facing financial hardship due to the delay. They were able to expedite my identity verification process and get my refund released within 2 weeks. The key was documenting everything - names of who I spoke with, dates, reference numbers, etc. This is one situation where being super persistent actually pays off. The system is frustrating but there are ways through it!
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