Do they really count retirement accounts? I thought those were protected. I have about $45k in my 401k but didn't think that would count against me for an OIC calculation.

Yes, they absolutely consider retirement accounts in your OIC calculation. While you're right that they can't directly seize most retirement accounts, they still view them as assets that could be used to pay your tax debt. The IRS typically includes a percentage of retirement account values in your "reasonable collection potential" calculation. They don't necessarily expect you to cash them out (especially given the penalties), but they do factor them into what they think you could potentially pay. This is one of the most common misunderstandings that leads to OIC rejections.

They apply any payments you've made toward your tax debt, they don't just keep the money. So if your offer gets rejected, that 20% payment (or whatever payments you've made) will reduce your overall tax debt. It's not lost money.

Thanks for the advice! Do you recommend any specific accounting software that's not too complicated for beginners? Also, can I just open a regular personal checking account for this or do I need a formal "business" account?

For beginners, I'd recommend something simple like Wave (it's free) or QuickBooks Self-Employed if you want something more robust but still user-friendly. Both let you track income and expenses, and can generate reports you'll need for taxes. For the bank account, a regular personal checking account works fine when you're starting out, but open one that's ONLY used for your business transactions. This makes tracking much easier and creates a clear separation that's helpful if you ever get audited. As you grow, you might want to upgrade to a proper business account for more features, but that's not necessary right away.

This is so confusing... how do you even figure out which states you need to pay tax to if you're selling online to people all over?

How do I tell from the 1099-R which system he was in? I'm looking at the form now but don't see anything that specifically says CSRS or FERS.

Look at Box 7 on the 1099-R, which shows the distribution code. For federal pensions, you'll typically see code "7" which means normal distribution. More importantly, examine the payer information at the top of the 1099-R. If it mentions "CSRS" specifically, that's your answer. If you still can't tell, another approach is to check if there's a Social Security benefit. FERS recipients typically receive Social Security benefits alongside their pension, while CSRS employees generally don't (unless they had other qualifying employment). So if your father received both an OPM pension AND Social Security, he was likely under FERS.

That publication is super helpful but also really confusing for beginners. I found the worksheets for calculating the taxable portion almost impossible to follow without help.

Thanks for suggesting FreshBooks! How does it handle retroactive data? I'd need to import all my transactions from January 2024 onward. Also, does it generate proper tax forms or just the basic reports?

Retroactive data import works great in FreshBooks. You can import past transactions either directly from Stripe (going back as far as you need) or via CSV if you have the data exported already. I've done this multiple times when switching between systems. For tax forms, it doesn't generate the actual forms like 1099-K, but it creates all the reports you need to fill those forms accurately. There's a specific "Tax Summary" report that breaks everything down by category for tax filing purposes. It also integrates with most tax filing software, so you can export your data directly if needed. Most small business owners still need an accountant or tax software for the final filing, but FreshBooks gives you all the organized data you need.

That price is way out of range for many small startups though. $249/month is $3000/year which is hard to justify when you're just starting out. Do they have any lower tiers for businesses with fewer transactions?

Thanks for this suggestion! I've been digging through their paperwork and found they actually have very few statements from the last 5 years. I'm wondering if these notices went to an old address or something. Would the insurance company have records of what notices they sent and when? And if they didn't properly notify, what's the best way to approach them about it?

Insurance companies absolutely keep records of all notices sent, especially important ones like impending lapse notifications. Request a complete communication history from the company - they're required to maintain these records. If you find they didn't properly notify your parents according to state regulations, start with a formal written complaint to the company referencing the specific notification requirements they failed to meet. Include a clear request to reverse the lapse and reinstate the policy. If they don't respond appropriately, file a complaint with your state's insurance commissioner or department of insurance. These regulatory agencies take notification failures seriously, especially with older policyholders.

My father-in-law managed to get his partially reversed. The key was finding documentation showing the insurance company had been sending notices to an outdated address despite having his current contact info on file for other communications. He filed a complaint with the state insurance commissioner and eventually got about 60% of the taxable amount waived. The company reinstated his policy with reduced benefits rather than treating it as fully lapsed.