Missing DEO check shown in USPS Informed Delivery - how to get it reissued?

OMG that happened to me!!!! I had heart attack when my check wasnt there. try calling 321-430-4632 its the direct payment department but u need ur claimnt ID ready. they make u verify alot of stuff

First, don't panic. This happens more than you'd think. You need to do a few specific things: 1. File a mail theft report with USPS immediately (https://www.uspis.gov/report) 2. Contact DEO directly to report the missing check - when you call, select option for payment issues 3. Take screenshots of your Informed Delivery showing the check was coming 4. You'll need to fill out an affidavit that you never received the check The reissue typically takes 10-15 business days after they've verified the original check wasn't cashed. Make sure you set up direct deposit for future payments - much safer!

The same exact thing happened to me in January!! I called DEO for three days straight and couldn't get through to anyone. I was going crazy because I had bills due and no way to pay them. Check your informed delivery again - sometimes they show the image a day before it actually arrives. Mine showed up the next day. If not, call USPS first to confirm it was actually delivered to your address.

You need to call DEO's benefit payment control unit at 1-800-297-0586. Tell them exactly what happened and that you have the Informed Delivery proof. They'll put a stop payment on the original check and issue a new one, but it does take about 2-3 weeks unfortunately. If you're facing eviction, make sure to also apply for emergency rental assistance through OUR Florida while waiting for the reissued check. They can sometimes expedite payments when there's an eviction risk. Also, I'd strongly recommend switching to direct deposit through CONNECT for future payments - go to "View and Maintain Account Information" then "Payment Method" to set it up. Much more secure than paper checks.

I've been dealing with DEO for over a year now and have seen every possible problem. Getting a check reissued is a complete nightmare unless you can actually speak to someone. The regular numbers are useless - busy signals or disconnects all day. I finally got through using Claimyr (claimyr.com) after wasting days trying to call myself. They have some system that holds your place in line and calls you when a DEO agent is available. Totally worth it when you're desperate. You can see how it works here: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj When you do get through, make sure you specifically ask for the "Check Reissuance Department" - the general agents often don't know the proper procedure for missing checks. You'll need to fill out Form DEO-REISSUE and provide an affidavit stating you never received the check.

This is actually a common USPS issue right now, not just with DEO. My sister works for the post office and says they're having major staffing issues. Sometimes the informed delivery shows things that come the next day, or they get misdelivered. Did you check with neighbors? Maybe try calling local post office directly?

THIS IS WHY DEO SUCKS!!! They know paper checks get stolen all the time but they STILL use them! I had THREE checks stolen last year and each time it took 6-8 weeks to get a replacement. Meanwhile my landlord didn't care and I almost ended up homeless. The system is DESIGNED to make it hard for us to get our money. The second you get your replacement check, IMMEDIATELY set up direct deposit in CONNECT. Don't make the same mistake I did thinking the mail was safe.

Just to add to my earlier comment - when you contact DEO about the reissuance, ask them about getting an emergency payment while you wait for the new check. In some cases, if it's your first payment and you have proof of pending eviction (like a notice from your landlord), they can issue an emergency direct deposit for a portion of your benefit amount. It's not guaranteed, but it's worth asking about if you're in a dire situation.

I want to emphasize something important: if your check was stolen, you need to report this to BOTH the USPS Inspection Service AND your local police department. The police report is crucial because if someone attempts to cash or has already cashed your check, it becomes a criminal case of identity theft and fraud. The report number will be needed by DEO in the reissuance process to show you've taken all proper steps. Also, with the police report, you can request a letter from them stating you're a victim of theft, which can sometimes help with your landlord if you need to negotiate a delayed payment arrangement.