EDD lost check replacement - anyone know how long reissue process takes?
So frustrated right now! When checking my UI Online account yesterday, I noticed a payment from 3 weeks ago showing as 'paid' with a check number, but I NEVER received it in the mail. I've torn apart my apartment looking for it (thinking maybe it got mixed up with junk mail) but nothing. Called EDD this morning and waited 2+ hours only to speak with someone who basically read me a script saying I need to wait 10 business days before they can even start the reissue process?? Has anyone gone through this check reissue nightmare before? How long did it actually take to get your replacement check? I'm falling behind on rent and my landlord is getting impatient.
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Fatima Al-Qasimi
yep been there done that... lost a check for $822 last year. the EDD rep told me 10 days too but it was actually more like 3 weeks before they would even start the process. then another 2 weeks to actually get the new check. total nightmare.
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Giovanni Colombo
•3 WEEKS?? Are you kidding me? I can't wait that long. Did you try calling them multiple times to speed things up?
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Dylan Cooper
The official process for replacement checks is actually pretty specific. You need to wait until the check is considered 'lost' (10 business days from issue date). Then you can request a stop payment and reissue through your UI Online account under 'Contact EDD' - select 'Payments' as the category and 'Request replacement for lost or stolen check' as the topic. Make sure you include the exact payment date and amount. In my experience helping clients with this, the 10-day wait is mandatory because some checks genuinely take that long to arrive, especially with recent mail delays. After the stop payment is processed, the replacement typically takes 7-10 business days.
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Sofia Ramirez
•Not OP but this is so helpful! im in a similar situation and couldn't find this info anywhere on the EDD website. do u need to fill out any special forms or just the online request?
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Dylan Cooper
•No special forms needed for the initial request. Just the online message is sufficient. However, if the check was already cashed (which would indicate theft rather than loss), then you'd need to complete a fraud form. In your case, since it's just lost, the online request should start the process once the 10-day waiting period has passed.
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Dmitry Volkov
why not just switch to direct deposit? checks r so last century lol. edd can put $ right in ur bank account in like 2 days
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Giovanni Colombo
•I actually tried setting up direct deposit when I first filed my claim, but there was some issue with my bank account verification. The EDD system kept rejecting it for some reason, so I got stuck with paper checks. Wish I'd pushed harder to fix it now!
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StarSeeker
THE WHOLE SYSTEM IS DESIGNED TO MAKE US WAIT!!! I had a check lost in January and they made me wait 3 full WEEKS before they would even BEGIN the process. Then another week for "processing" and ANOTHER week for mailing. That's FIVE WEEKS with NO MONEY all because THEY lost MY check in THEIR mail system!!! And they have the nerve to tell us we should be grateful for the "assistance"!!! RIDICULOUS!!!
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Ava Martinez
•I know it's frustrating, but sometimes the checks truly are lost in the mail system, not necessarily EDD's fault. The USPS has been having major issues lately. The wait times are definitely excessive though, I agree with you there.
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Miguel Ortiz
I went through this exact situation in February. You actually have two options: 1. Wait the full 10 business days, then request the replacement through UI Online 2. Reach an EDD representative by phone who can verify the check hasn't been cashed and potentially expedite the replacement process if you're facing financial hardship Option #2 saved me when I was in your situation. After struggling to get through on the phone for days, I used a service called Claimyr (claimyr.com) that got me connected to an EDD rep in about 20 minutes. The rep verified my check hadn't been cashed and marked my case as urgent due to my housing situation. Got my replacement check in 5 business days instead of the standard 3+ weeks. You can see how it works in their video demo: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Definitely worth considering if you're in a bind with your landlord.
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Giovanni Colombo
•Thank you!! This is super helpful. I've been trying to reach someone for days with no luck. I'll check out that service because I seriously can't wait 3+ weeks. My landlord is already making noise about late fees.
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Zainab Omar
•does that service actually work? sounds too good to be true tbh. the edd phone system is impossible
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Miguel Ortiz
•It worked for me. Before using it, I spent 3 days trying to get through on my own with no success. The key is that they keep trying the lines and then call you once they have a rep on the line. Saved me hours of redial frustration.
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Ava Martinez
Just a tip - when you do get the replacement check process started, make sure you're checking your UI Online account messages daily. Sometimes they'll ask for additional verification before reissuing, and if you miss those messages, it delays the process even further. I missed a message asking for ID verification and it added another week to my wait time.
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Giovanni Colombo
•Good point! I'll make sure to check daily. Did you have to provide any specific documentation for the replacement, or just confirm you never received it?
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Ava Martinez
•In my case, they asked me to upload a copy of my ID again (even though they already had it on file) and sign a statement that I never received the original check. The statement was just a checkbox in the UI Online system, not a separate form I had to mail in. But this was about 6 months ago, so their process might have changed.
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Sofia Ramirez
i had my check reissued last month! for me i had to wait exactly 10 business days (which turned into 14 calendar days because of weekends) and then i called. the first rep i talked to said they needed to transfer me to claims which disconnected me 😣 i called again the next day and the rep was able to help. she put in the stop payment and told me id get a new check in 7-10 days but it actually came in 6 days! so maybe itll be faster for you too fingers crossed🤞
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Giovanni Colombo
•Thanks for sharing! That's a bit more encouraging. Did you have to do anything special when calling to make sure you got through to the right department?
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Sofia Ramirez
•when the automated system asked what i was calling about i said "payment issue" and that seemed to route me correctly the second time! first time i said "missing check" which got me nowhere
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Dylan Cooper
One more thing to keep in mind - if you're still certifying for benefits, make sure you switch to direct deposit or the EDD Money Network debit card for future payments if possible. Even if you get this check situation resolved, you don't want to risk having the same problem again with future payments. The debit card option is particularly reliable since you don't need to wait for mail delivery - the funds are loaded electronically as soon as payment is issued.
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Giovanni Colombo
•I'm definitely going to switch to one of those options once I get this sorted out. Do you know if the Money Network card gets issued automatically if I select that option, or do I need to request it separately?
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Dylan Cooper
•If you select the Money Network card option in your UI Online account (under Payment Preferences), they'll automatically mail you a card if you don't already have one. It typically arrives within 7-10 business days. Once you have the card, all future payments will be loaded onto it automatically. You can also set up direct transfers from the card to your bank account through the Money Network mobile app.
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