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anybody else notice how DEO is quick to process overpayment notices but sooooooo sloooow to process backdates??? funny how that works!!!!
I went through this exact same nightmare last year! My backdate request sat in limbo for 4 months before I finally got it resolved. Here's what ultimately worked for me: 1. Document EVERYTHING - keep records of every call, message, and interaction with DEO including dates and reference numbers 2. File a complaint with the Florida Department of Economic Opportunity's Inspector General at DEO.InspectorGeneral@deo.myflorida.com - they investigate cases where DEO isn't following proper procedures 3. Contact your local Legal Aid office - many have unemployment assistance programs and can advocate for you at no cost 4. If all else fails, file a writ of mandamus in small claims court to force DEO to process your claim (sounds scary but it's actually pretty straightforward) The squeaky wheel gets the grease with DEO unfortunately. You have to make yourself heard through multiple channels. Don't give up - you're entitled to those benefits! Also keep claiming your current weeks while waiting for the backdate so you don't lose any additional benefits.
Wow, this is incredibly comprehensive - thank you so much! I had no idea about the Inspector General complaint option or Legal Aid programs for unemployment issues. I've been keeping detailed records thankfully, but I didn't know about getting reference numbers for everything. The writ of mandamus sounds intimidating but if it comes to that, I'll definitely look into it. I really appreciate you taking the time to lay out all these options. It gives me hope that there are still avenues to pursue beyond just waiting endlessly. I'm definitely going to start with the Inspector General complaint since my request has been pending for over 90 days now.
I'm dealing with something similar in FL and it's absolutely maddening. One thing that helped me get some movement on my claim was filing a complaint with the Florida Department of Economic Opportunity's ombudsman office. You can do it online and they're supposed to follow up within 10 business days. Also, if you haven't already, make sure you're checking your CONNECT account daily - sometimes they'll request additional documents with zero notification. The whole system is designed to wear you down, but don't let them win. Keep fighting for what you're entitled to!
I'm hearing this Claimyr service mentioned a couple times now... it sounds promising. At this point, we're willing to try anything because this situation is beyond ridiculous. I appreciate you sharing your experience with it!
I feel your pain - went through the exact same thing last year when my claim got stuck in adjudication for 2 months. After endless failed calls, I finally got through by using multiple strategies at once: 1) Called at exactly 7:29am on a Wednesday, 2) Had my state rep's office submit an inquiry the same day, and 3) went to my local CareerSource office to get more details about what was actually wrong. Turns out it was a simple employer wage verification issue that took 5 minutes to resolve once I actually reached someone. The combination approach worked - got a callback from DEO within 48 hours after the rep's office got involved. Don't give up! The system is broken but persistence pays off.
This is really helpful - thank you for sharing what worked for you! It sounds like the multi-pronged approach is key. We're definitely going to try combining several of these strategies. Can you share which state rep office you contacted? Did you call them directly or submit something online? Also, when CareerSource looked into it, were they able to give you specific details about the employer wage verification issue, or did they just tell you the general category of the problem?
Quick update: I tried the incognito browser trick and it didn't work initially, but I kept trying through the night and FINALLY got in around 3:30am! Was able to claim my weeks and everything is processed now. System was actually working fast at that hour with no waiting room. Thanks everyone for your help and suggestions! For anyone else dealing with this - try super early morning hours and just keep trying!
Just wanted to add my experience - I was also stuck in that waiting room nightmare yesterday! What finally worked for me was using a VPN to change my location. I switched to a Miami server and got through in about 20 minutes instead of hours. Seems like they might be routing traffic differently based on geographic location. Also, for anyone still struggling, I noticed the mobile app actually worked better than the website around 6am this morning. The app seemed to bypass the waiting room entirely. Worth downloading if you haven't already. Hope this helps someone avoid the frustration we all went through!
Jason Brewer
Wait really? That's good to know! Are there any other CareerSource offices that have direct DEO connections like that? I'm in Tampa area.
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Malik Robinson
This is super helpful, thank you for sharing! I'm dealing with the exact same "missing information" notice right now and was starting to panic. I've been trying to call DEO for the past two days with no luck - just endless busy signals. I had no idea CareerSource could actually access the CONNECT system and help with this stuff! There's one about 20 minutes from me, so I'm definitely going to try that tomorrow instead of wasting more time on hold. Did the CareerSource rep give you any kind of documentation or reference number when they fixed it? I want to make sure I have proof that everything was resolved in case DEO tries to pull this again later.
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