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UPDATE: I finally got this resolved! For anyone else having this issue, here's what worked: I used the Claimyr service that someone mentioned above to get through to an actual person at DEO. The agent explained that my account was created during the pandemic and got stuck in the system update transition. They manually added a username to my account and sent a completely new password reset link to my email. I was able to claim my weeks that were pending and even got backpay for the ones I missed while locked out! Thank you to everyone who offered advice - this community is amazing!
This is such a relief to read! I've been dealing with the exact same issue for over a week now and was starting to panic about missing my claim deadlines. It's frustrating that DEO doesn't have clear instructions about this username requirement anywhere on their website - I've been going in circles trying to figure out what I'm supposed to do. Thank you @Aisha Khan for updating us with your solution, and thanks to everyone else who shared their experiences. It really helps to know we're not alone in this mess. I'm going to try the Claimyr service tomorrow since the phone lines have been impossible for me too. Hopefully they can get me sorted out quickly like they did for you!
I've been following this thread closely since I'm dealing with a similar effective date issue. Just wanted to add that when you do get through to an adjudicator, make sure to ask for a confirmation number or case reference for your effective date change request. I learned this the hard way when my first request seemed to disappear into the system and I had no way to track it. Also, if you're really struggling financially while waiting, check if your local 211 services have emergency rent assistance programs - some counties in Florida still have funds available from federal programs that can help bridge the gap while you're waiting for backpay.
This is really helpful advice! I didn't even think about getting a confirmation number - that's a great tip. I'm definitely going to ask for that when I finally get through to someone. And thanks for mentioning the 211 services, I had no idea they might have emergency rent assistance. I'll call them today to see what's available in my county. It's so frustrating that we have to jump through all these hoops just to get what we're owed, but at least there are some resources to help while we wait.
I'm dealing with the exact same situation right now! My effective date is off by about 3 weeks and I've been trying to get it fixed for over a month. The most frustrating part is getting different information from different DEO representatives every time I manage to get through. One person told me I needed to file an appeal, another said to submit a monetary reconsideration, and a third said effective dates couldn't be changed at all. It's maddening! I've tried the CONNECT message center multiple times but never get responses. Has anyone had success with that Claims Resolution Center number that William mentioned? I'm going to try calling first thing Monday morning with all my documentation ready. This whole system feels designed to wear you down until you just give up, but I can't afford to do that with rent due next week.
Thank you everyone for the advice! This is all super helpful. I'm going to try calling DEO tomorrow (wish me luck!) and specifically ask about backdating my claim to April. I'll make sure to document everything and use the exact terminology you all suggested. If I can't get through after a reasonable number of tries, I'll check out that Claimyr service - at this point, waiting another 2-3 months for payment isn't really an option for me. I'll update once I hear anything!
Good plan. One more tip: call as close to 7:30 AM as possible when their lines open. The queue fills up incredibly fast, often within the first 15-20 minutes of the day. And make sure to have your claimant ID number, social security number, and the exact date you're requesting to backdate to written down in front of you before you call.
I'm dealing with a similar backdating situation right now - filed in August for work that stopped in May. One thing I learned from my research is that DEO has specific documentation requirements for self-employment backdating that aren't always clear upfront. They'll want to see proof that your business income actually ceased on the date you're claiming. For me, this meant providing bank statements showing the drop in deposits, client contracts that ended, and even screenshots of booking calendars or appointment systems showing no activity. Also, be prepared for them to ask about any unemployment benefits you might have received from other states during that period, or if you did ANY work (even odd jobs) between April and July. They're really thorough about that gap period. The good news is that if you're legitimate about when your income stopped, the backdating does eventually go through - it's just a matter of patience and persistence with their system. Has anyone else had to provide specific types of business records for their backdating approval? I'm curious what documentation worked best for people.
UPDATE: I finally got through to DEO! I used Claimyr this morning and it connected me to an agent within 20 minutes. You were right @profile1 - there was a quarterly review flag on my account plus a security issue from too many login attempts. The agent removed both holds and helped me claim my missed weeks over the phone. My account is working again! Thank you everyone for the advice.
That's awesome news @Nia Jackson! So glad you were able to get it resolved and claim your missed weeks. It's really helpful that you updated us with what worked - I'm sure others dealing with the same lockout issues will find this thread super useful. The quarterly review flag explanation makes total sense too. Thanks for sharing your solution!
Tyrone Hill
Just to follow up on my earlier comment - make sure you're still claiming weeks while waiting for the federal portion to arrive. Some people think they don't need to claim weeks after getting approved for backdating, but you absolutely do need to continue claiming on schedule or you'll miss out on future payments. Log in every two weeks and complete your work search requirements!
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Anderson Prospero
•Oh that's a good reminder! I wasn't sure if I needed to keep claiming since I'm employed now (just started a new job last week). My claim is just for those 5 weeks when I was laid off. Should I still log in and report that I'm working now?
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Tyrone Hill
•Yes, definitely log in and report that you've returned to work! You need to officially close your claim by reporting your employment status. If you don't, the system might continue considering you as unemployed, which could potentially create an overpayment situation later. Go to the "Change/Update Contact Information" section and there should be an option to report return to work. This properly closes your claim in the system.
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Dylan Wright
Congrats on getting your state payments processed! That's a huge relief, I'm sure. I'm currently going through a similar situation - got my backdating approved about a week ago and I'm anxiously waiting to see any movement on my account. Question for you: when you checked your account and saw the status changed to 'processed', did you get any email notification from DEO or did you just have to keep checking manually? I've been logging in obsessively every day but wondering if I should expect some kind of alert when things update. Also really hoping my timeline is similar to yours - 5 weeks of back pay would make such a difference right now!
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