Update: I finally got through to DEO this morning after trying for hours! Turns out there was an issue with my employment separation reason. My employer had coded it as "quit" instead of "layoff due to lack of work" which triggered the adjudication. The agent was able to update it after I explained the situation and provided the layoff letter. She said my payments should be released within 48-72 hours. Fingers crossed! Thanks everyone for your help and suggestions. This whole process has been so stressful.

Congrats on getting through and finding out what the issue was! That's such a relief. The employer coding error is unfortunately pretty common - I've seen this happen to several people where the company accidentally marks "voluntary quit" instead of "layoff" or "reduction in force." For anyone else reading this who might be in a similar situation, this is a perfect example of why it's so important to keep all your separation paperwork (layoff letters, WARN notices, etc.) and be prepared to provide them to DEO if needed. Emma's case shows how one simple coding error can hold up benefits for weeks. Hope your payments come through quickly now! Keep us posted on when they actually hit your account.

ive been on unemployment 3 times in florida and deo has never called me once for anything ever. everything was always through connect or mail

This is definitely a scam - you made the right call hanging up! I work in fraud prevention and these scammers have gotten really sophisticated. They're targeting unemployment claimants specifically because they know people are anxious about their benefits and might give up info without thinking. A few red flags from your description: - Miami area code (DEO calls from official numbers) - Immediately asking for FULL SSN (they already have this) - No proper identification or claim reference Real DEO calls would reference your specific claim number, the rep would give their name/ID, and they'd never ask for your complete social. If you're ever unsure, just tell them you'll call back through official channels - legitimate reps will understand and encourage this! Keep an eye on your CONNECT messages for any real communication needs.

UPDATE: I finally got through to someone at DEO! Used Claimyr this morning and was connected to an agent within 20 minutes. The agent confirmed they received my identity documents but said they were "pending review" in the verification queue. She submitted an escalation request due to the length of time and my hardship situation. She said I should see movement on my account within 3-5 business days. Will update again once I know more. Thank you all for the helpful advice!

That's fantastic news! So glad Claimyr worked for you - I've been hesitant to try it but hearing your success story gives me hope. The fact that they could actually confirm your documents were received and submit an escalation is huge progress. Fingers crossed you get your account unlocked soon! Keep us posted on how it goes over the next few days.

I was in adjudication for 8 weeks earlier this year over a job separation issue and finally got approved last month. I've been so focused on just getting paid that I haven't even thought about when it all might end! Does anyone know if time spent in adjudication counts against your 12 weeks? I was unemployed that whole time but not receiving benefits.

Thanks everybody for clearing this up! Feeling much better now understanding that my regular benefits continue. One last question - do I need to do anything special when Dec 26 comes? Like re-apply or fill out different forms in CONNECT? Or does everything just continue automatically?

Update for anyone else finding this thread with the same issue: I checked with my case from last year, and the exact timing was 37 days from my first unemployment payment with child support withheld until it appeared in my ex's account. After that, it was consistently 12-14 days for each subsequent payment. The system is frustratingly slow, but it does eventually work. Also worth noting - when the payments finally started, they came individually (not as one lump sum), but several showed up on the same day since they were all backlogged in the system.

I'm dealing with the exact same frustrating situation right now! DEO has been taking $112/week from my benefits for child support for over a month, but my ex hasn't seen a penny yet. Reading through everyone's experiences here is both helpful and infuriating - 30-45 days seems to be the norm, which is absolutely ridiculous in 2025. I tried calling both DEO and the child support office multiple times but either get disconnected or told "it's processing" with no real timeline. At least now I know this delay is unfortunately normal and not just my case being lost in the system. Going to try calling that CS number (800-622-KIDS) tomorrow to see if they show anything pending. Thanks everyone for sharing your experiences - it helps to know we're not alone in dealing with Florida's broken systems!