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Just logged into my CONNECT account and saw my status changed to 'under investigation' after being 'pending' for 3 weeks. My DEO agent called yesterday and mentioned there would be an 'update' on my claim tomorrow, but wouldn't tell me what kind of update. I'm freaking out because I've been without income since my restaurant closed down last month. Has anyone seen their status change to 'under investigation' right before getting approved? Is this a good sign or should I be worried? Really need this money for June rent!
Just scored a job after 4 months of unemployment (retail management). Got my first paycheck yesterday and I already submitted my final claim for the last week I wasn't working. Now I'm confused about what I'm supposed to do with DEO to properly end things. Do I need to formally close my claim or notify them somehow? Or do I just stop claiming weeks and they'll eventually figure it out? Don't want to cause any issues down the road if I need to reapply in the future. Also worried about potential overpayment notices if I mess this up. Any guidance appreciated!
Let me clarify the proper process to avoid issues: 1. Claim your final week and accurately report any work and earnings 2. Answer "YES" to the question about whether you worked or earned income 3. Enter the exact amount you earned even if it's below your benefit amount 4. After that, simply stop claiming weeks Your claim stays open for 12 months from your initial filing date, so if you need to restart benefits within that period, you can reopen the existing claim rather than filing a new one. The system records will show your claim as "inactive" rather than "closed." Many people worry about this same issue, but there's no formal closure process needed. Just be accurate with your work and earnings on that final claim to prevent overpayment notices.
Congratulations on the new job! I went through this same situation last year and can confirm what others have said - you just stop claiming weeks after reporting your final week accurately. No formal closure needed. One thing I'd add is to screenshot or save your final claim confirmation for your records, just in case you ever need to reference it later. The CONNECT system can be glitchy about showing claim history sometimes. Also, keep your login info handy since your claim stays active for the full benefit year. If something happens with your new job within that timeframe, you can reopen without starting completely over. Good luck with the new position!
I'm completely stressed out right now. My DEO claim has been stuck in adjudication for over 6 weeks with ZERO movement or explanation. My CONNECT account just shows 'pending adjudication' on each week, but there's nothing explaining what issue they're actually reviewing. I've called the DEO hotline at least 20 times and either get disconnected or told 'a specialist will call you back' (spoiler: they never do). My savings are almost gone, and I have a mortgage payment due next week that I can't miss. Does anyone know if there's a way to actually reach a human being who can tell me what's happening with my claim? Is 6+ weeks normal for adjudication? I worked in hospitality management for 8 years before being laid off when our hotel changed ownership, so I KNOW I qualify. This waiting game is driving me insane.
UPDATE: I finally got through to DEO using Claimyr this morning (took about 35 minutes but that's way better than never). Turns out there was a discrepancy between my reported last day of work and what my employer reported - off by just TWO DAYS. The agent was able to verify my information, and my claim has been moved from adjudication to processing! The agent said I should see payments for all 6 weeks within 2-3 business days. I'm almost afraid to believe it, but this seems like real progress. Thank you all for your help and suggestions!
That's great news! And sadly so typical of DEO to hold up benefits for weeks over a 2-day discrepancy that could have been resolved in 5 minutes if they had just called you. Glad you're finally getting your benefits!
Congratulations on finally getting through and getting your claim resolved! This is such a perfect example of how broken the DEO system is - holding up someone's livelihood for 6+ weeks over a simple 2-day date discrepancy that could have been cleared up with a single phone call. It's absolutely ridiculous that people have to resort to third-party services just to reach their own state unemployment office. I'm so glad you shared your success story though, because it gives hope to others stuck in the same situation. Definitely keep us posted on when those payments actually hit your account - fingers crossed it's as quick as the agent promised!
I'm totally confused about how to change my return to work date in the CONNECT system. When I first filed my unemployment claim in January, my employer told me I'd be back by March 15th, so that's what I put on my application. Now they've pushed back my return date to June 1st, but I can't figure out how to update this in the system. Will my benefits stop automatically on March 15th if I don't update this somewhere? I've been claiming weeks regularly but don't see any option to modify my return date. Has anyone dealt with this before?
Were you able to get this resolved? I'm curious because my sister might be in the same situation soon.
Yes! Finally got it fixed. I followed the advice here and did three things: 1) Submitted the change through CONNECT under Determinations/Pending Issues, 2) Uploaded an email from my boss confirming the new date, and 3) Used Claimyr to actually talk to someone at DEO who noted it in my file. The agent confirmed my benefits won't stop on the original date. Such a relief!
Great to hear you got it resolved! For anyone else reading this thread, I'd recommend doing exactly what Sophia did - use multiple approaches since the DEO system can be unpredictable. The key is creating a paper trail through CONNECT, getting employer documentation, AND having a live agent add notes to your file. Don't rely on just one method. Also, keep claiming your weeks even if you're unsure about the status - it's much easier to sort things out while benefits are continuing than to try to get them restarted later.
I've been checking my mailbox every day for the past week hoping to get my 1099-G from DEO for my unemployment benefits from last year. It's already February 5th and I need to file my taxes ASAP since I'm expecting a decent refund. I've logged into CONNECT but don't see any option to download it electronically. Has anyone received theirs yet? Getting worried because my tax guy says he can't finish my return without it. Do I need to contact DEO or are they just running behind schedule?
Update: I found my 1099-G online in CONNECT just like people suggested here. For anyone else looking, go to View and Maintain Account Information, then look for the 1099-G option in the dropdown menu. Thanks everyone for your help! Sending this info to my tax guy now.
Glad you were able to find yours online! This thread has been super helpful - I was in the same boat waiting for mine in the mail. Just want to add for anyone else reading this: when you're in CONNECT looking for the 1099-G, sometimes the page takes a while to load so don't give up if it seems slow. Also, make sure you have a PDF reader installed because it downloads as a PDF file. Mine showed the correct amount thankfully, but definitely good advice from others here to double-check against your own records before filing!
Dylan Hughes
I definitely will! Hope yours gets resolved soon too. This waiting game is awful.
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Zoe Papadakis
I went through this exact same situation last month! My claim was stuck on "pending" for almost a month, then switched to "under investigation" on a Wednesday. I was terrified it meant something bad, but it actually got approved the following Monday. The investigation status usually means they're doing their final verification checks - cross-referencing your employer info, wages, and making sure everything matches up. Since your agent specifically mentioned an update tomorrow, that's actually a really positive sign. They typically don't schedule updates for denials - those usually just happen without warning. Keep your phone handy tomorrow and try to stay positive! The fact that they're being proactive about communication suggests they're moving toward approval.
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