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Update: It's been 8 days now and still no change to my effective date in CONNECT. I'm going to try calling again tomorrow morning. This is so frustrating - I feel like they're just hoping I'll give up on getting my backpay.
SUCCESS!!! After 12 days, my CONNECT account finally updated this morning! The effective date is now correct and my monetary determination increased. All the missing weeks are now showing in my payment history as "processed" but not paid yet. The rep I spoke to yesterday said payments should hit my account within 48 hours. Thanks everyone for your help and advice!
So typical of DEO to have these ridiculous system errors! I swear CONNECT is the most broken government website I've ever used. During my claim last year, it would randomly log me out mid-certification, make me re-verify my identity for NO reason, and once it even showed my claim as "monetarily ineligible" when I'd already been receiving payments for MONTHS! I called for three weeks straight trying to get that fixed. The whole system needs to be completely replaced, not just "updated.
Thank you everyone for the helpful feedback! I'm definitely going to ignore that PUA prompt. I was able to get through to DEO this morning using that Claimyr service someone recommended, and the agent confirmed it's just a system glitch. She put a note in my file about the error and told me to ignore any PUA-related screens or messages. She also checked if I qualify for any other benefits now that my regular RA is exhausted, but unfortunately I don't at this time. At least the issue is resolved and I won't accidentally apply for something that doesn't exist!
Quick update on what's been happening with retroactive payments in Florida: DEO announced last month they're processing backdating requests in batches based on filing date. If your request was submitted in January, you're likely in the batch scheduled for processing in mid-April. They're severely understaffed in the department that handles backdating. One thing that might help - check your CONNECT inbox daily. Often they'll send a fact-finding questionnaire about your backdating request without any notification. If you miss responding to this within 7 days, they automatically deny the request and you have to start over.
They paid me retroactively for all weeks from when I first applied. It came out to about $870 extra and took about 5 days after the determination was updated. Just a heads up though - when they make the adjustment, your payment status might show "on hold" for a few days. Don't panic, that's normal during recalculation.
You have 20 calendar days from the date on your monetary determination letter to request reconsideration. After that, it gets much more complicated, so don't delay! As far as documentation options, DEO accepts: - Tax documents (1099, W-2, Schedule C) - Bank statements with deposits highlighted - Signed letter from the employer confirming dates and wages - Pay stubs (which you don't have) - Contracts showing agreed payment terms - IRS wage transcripts Just make sure when you submit the reconsideration form (DEO-UCB-13) that you clearly state which quarters the missing wages should be applied to. This helps them process faster.
Amara Okafor
Yes, absolutely continue claiming weeks while the appeal is processing! This is critical - if you win the appeal but haven't been claiming weeks, you won't receive backpay for unclaimed weeks. Make sure she completes all five work search activities each week and reports them accurately. One more tip: If it's been more than 72 hours since you filed the appeal and you don't see it reflected in CONNECT, call and ask for the Appeals Department specifically. Sometimes appeals get lost in the system, especially when filed online.
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Andre Moreau
•Thank you so much for all your help! We'll keep claiming weeks and make sure to follow up on the appeal if we don't see it in CONNECT. Hopefully we can get this sorted out soon.
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Liam Sullivan
This happened to me but with a twist - I was deemed eligible then they reversed it later and wanted money back! The whole DEO system is just broken. Good luck getting anyone on the phone without spending your whole day trying.
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