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Quick update for anyone in this situation - DEO just announced yesterday they're implementing a new callback system starting next week. Instead of waiting on hold, you'll be able to enter your number for a callback when an agent is available. This should help with the disconnection issues many are experiencing. It's not live yet, but worth checking for next week if you're still unable to reach someone.
UPDATE: I finally got through to DEO!!! Used Claimyr and got connected to an agent in about 30 minutes. Turns out there was an employer dispute on my claim that I knew nothing about! My former employer apparently contested the reason for separation. The agent was able to complete the adjudication while I was on the phone and said my payments should process within 48 hours. SUCH A RELIEF! Thank you all for the suggestions and support!
Update: It's been 8 days now and still no change to my effective date in CONNECT. I'm going to try calling again tomorrow morning. This is so frustrating - I feel like they're just hoping I'll give up on getting my backpay.
SUCCESS!!! After 12 days, my CONNECT account finally updated this morning! The effective date is now correct and my monetary determination increased. All the missing weeks are now showing in my payment history as "processed" but not paid yet. The rep I spoke to yesterday said payments should hit my account within 48 hours. Thanks everyone for your help and advice!
Yes, absolutely continue claiming weeks while the appeal is processing! This is critical - if you win the appeal but haven't been claiming weeks, you won't receive backpay for unclaimed weeks. Make sure she completes all five work search activities each week and reports them accurately. One more tip: If it's been more than 72 hours since you filed the appeal and you don't see it reflected in CONNECT, call and ask for the Appeals Department specifically. Sometimes appeals get lost in the system, especially when filed online.
your supposed to do FIVE work searches????? i thought it was three per week? have i been doing it wrong this whole time?????
Yes, Florida requires 5 work search activities per week for regular unemployment (called Reemployment Assistance in Florida). It used to be 3 during parts of the pandemic period, but it's been back to 5 for quite a while now. You might want to update your work search logs if you've been submitting less than required.
UPDATE: I finally got through to DEO after using that Claimyr service someone suggested below. The agent was actually really understanding about my transportation situation. She told me that online applications absolutely count as work searches and removed the work search issue from my account! She also said to document in the notes section when I claim weeks that I'm limited to online applications due to lack of transportation. My payment that was pending just switched to processed! Such a relief.
Ally Tailer
the DEO website is such garbage too, half the time I try to login it says my account is locked even tho I KNOW im using the right password!! anyone else have that problem??
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Finley Garrett
•That's usually an ID.me verification issue. Your CONNECT account might not be fully linked to your ID.me account. Try going through the ID.me verification process again from the main DEO login page. Florida's system is notorious for these random disconnections between the two systems.
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Jacinda Yu
FINAL UPDATE: My claim was approved today!!! All 10 weeks will be paid this Friday according to the determination letter I received. The DEO rep I spoke with said the fact-finding form was indeed what was holding everything up. For anyone else stuck in adjudication - definitely check for any pending items in your CONNECT inbox, and don't believe it when they tell you these extreme delays are "normal" for everyone. Thank you all for the support and advice!
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Landon Flounder
•congrats!! u must feel so relieved. glad u got it sorted out!
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