To answer your question @profile5 - the rep said they're reviewing cases individually and not automatically demanding repayments for this specific system error. She suggested I gather whatever documentation I can for previous job searches, even if it's incomplete, and be ready to provide it if requested. She also mentioned something about a "good faith" policy for system errors, but didn't go into details.

The most frustrating thing about Florida's unemployment system is how the requirements are enforced inconsistently. I know people who never did a single work search during their entire benefit period and had no issues, while others get flagged and investigated for the smallest discrepancy. The work search requirement has technically been in place since 2021, but the system enforcement varies wildly. My advice is always document EVERYTHING and take screenshots of every screen when you claim. Better safe than sorry with DEO.

DEO agent here. I can clarify this situation for everyone: 1. When quarters change, many claimants need to file a new application to determine continued eligibility - this is required by Florida law, not DEO policy. 2. However, weeks that were AVAILABLE TO CLAIM during the previous quarter that you were eligible for but didn't claim (for whatever reason) CAN be requested retroactively. This requires a supervisor override in most cases. 3. The confusion happens because regular agents often aren't trained on how to process these retroactive claims across quarter boundaries. It requires a specific process in the CONNECT system. 4. What you need to do: First, complete your new quarterly application. Once approved, call and specifically request to speak with a supervisor about "retroactive certification for eligible weeks from the previous quarter." Be persistent. 5. Make sure you have documentation showing why you were unable to claim those weeks on time (if applicable). Hope this helps clarify the situation!

Just an update for anyone who might face this issue in the future - the key details from this thread: 1. Quarter changes (end of March, June, September, December) can affect your ability to claim weeks 2. If you need to claim weeks from a previous quarter after a new quarter has started, you should: - Complete your new quarterly application first - After approval, call DEO and ask for a supervisor - Request "retroactive certification for eligible weeks from the previous quarter" - Be prepared to explain why you couldn't claim on time 3. Regular agents often don't know how to handle this situation, so supervisor involvement is crucial 4. Document everything - dates, times, names of representatives Hope this helps someone avoid losing their benefits!

anyone know how long DUA lasts? my brother got it after the hurricane but he said something about it ending soon?

UPDATE: I just wanted to thank everyone for their help! I used Claimyr this morning and actually got through to a DEO agent who was incredibly helpful. She confirmed I'm eligible for DUA since my workplace is still closed due to hurricane damage. I've submitted my application with photos of the damage and a letter from my employer confirming the closure until March. The agent said the work search requirements are definitely waived in my county through the disaster period. Such a relief! The waiting week is also waived for disaster claims. For anyone else in a similar situation, definitely apply for DUA if you're in a declared disaster area!

Yes, they released all my pending payments yesterday! The money hit my account this morning. Such a relief after all this stress. The DEO agent I finally spoke with was actually very helpful and apologetic about the situation. She said their system automatically flags accounts when there are discrepancies, and unfortunately, the fraud department is severely understaffed right now, which is why it takes so long to resolve these issues. For anyone dealing with this in the future - definitely utilize all resources available (CareerSource, state representatives, and services that help you reach DEO). Being persistent is key!

So happy for you! I'm still waiting on mine to clear but this gives me hope. Did you have to provide any additional documentation beyond the notarized form?

Update: finally got thru at 11:30pm! System is working now if anyone still needs to claim

UPDATE: Finally got both weeks claimed! For anyone still struggling, I followed the advice to use Chrome incognito mode at 5am this morning and got through with no issues. The system was super fast compared to yesterday. Thanks everyone for your help and suggestions!