


Ask the community...
anyone know how long DUA lasts? my brother got it after the hurricane but he said something about it ending soon?
UPDATE: I just wanted to thank everyone for their help! I used Claimyr this morning and actually got through to a DEO agent who was incredibly helpful. She confirmed I'm eligible for DUA since my workplace is still closed due to hurricane damage. I've submitted my application with photos of the damage and a letter from my employer confirming the closure until March. The agent said the work search requirements are definitely waived in my county through the disaster period. Such a relief! The waiting week is also waived for disaster claims. For anyone else in a similar situation, definitely apply for DUA if you're in a declared disaster area!
That's great news! Make sure you keep an eye on your CONNECT inbox for any requests for additional information. Sometimes they'll ask for more documentation even after initial approval. But sounds like you're on the right track now!
Yes, they released all my pending payments yesterday! The money hit my account this morning. Such a relief after all this stress. The DEO agent I finally spoke with was actually very helpful and apologetic about the situation. She said their system automatically flags accounts when there are discrepancies, and unfortunately, the fraud department is severely understaffed right now, which is why it takes so long to resolve these issues. \n\nFor anyone dealing with this in the future - definitely utilize all resources available (CareerSource, state representatives, and services that help you reach DEO). Being persistent is key!
So happy for you! I'm still waiting on mine to clear but this gives me hope. Did you have to provide any additional documentation beyond the notarized form?
back in 2020-2021 we had all those federal extensions that congress had to keep voting on... maybe thats what ur thinking of? but those r long gone now
Update: I called my CareerSource office back and spoke to a different person. Turns out the July 31 thing they mentioned was about some workshop deadline for certain claimants, not about benefits ending! Totally not what I thought they said. So relieved my benefits will continue normally. Thanks everyone for clearing this up!
Glad you got it sorted out! That makes sense - CareerSource often has workshops and program deadlines that are separate from your actual unemployment benefits. Always good to double-check these things.
Update: finally got thru at 11:30pm! System is working now if anyone still needs to claim
UPDATE: Finally got both weeks claimed! For anyone still struggling, I followed the advice to use Chrome incognito mode at 5am this morning and got through with no issues. The system was super fast compared to yesterday. Thanks everyone for your help and suggestions!
Thanks for sharing! I was able to get through too using the early morning trick. My payment is now showing as processed in the system!
Noah Irving
DEO agent here. I can clarify this situation for everyone: 1. When quarters change, many claimants need to file a new application to determine continued eligibility - this is required by Florida law, not DEO policy. 2. However, weeks that were AVAILABLE TO CLAIM during the previous quarter that you were eligible for but didn't claim (for whatever reason) CAN be requested retroactively. This requires a supervisor override in most cases. 3. The confusion happens because regular agents often aren't trained on how to process these retroactive claims across quarter boundaries. It requires a specific process in the CONNECT system. 4. What you need to do: First, complete your new quarterly application. Once approved, call and specifically request to speak with a supervisor about "retroactive certification for eligible weeks from the previous quarter." Be persistent. 5. Make sure you have documentation showing why you were unable to claim those weeks on time (if applicable). Hope this helps clarify the situation!
0 coins
Connor Murphy
•THANK YOU for this detailed explanation! This is exactly what I needed to know. I'll file my new quarterly application today and then follow up about the retroactive weeks once it's approved. I really appreciate the specific terminology to use - that's super helpful.
0 coins
Amelia Dietrich
•Why don't they train all the agents on this?? I was told the EXACT OPPOSITE when this happened to me and lost all my money!!! This makes me so mad!!!
0 coins
KhalilStar
Just an update for anyone who might face this issue in the future - the key details from this thread: 1. Quarter changes (end of March, June, September, December) can affect your ability to claim weeks 2. If you need to claim weeks from a previous quarter after a new quarter has started, you should: - Complete your new quarterly application first - After approval, call DEO and ask for a supervisor - Request "retroactive certification for eligible weeks from the previous quarter" - Be prepared to explain why you couldn't claim on time 3. Regular agents often don't know how to handle this situation, so supervisor involvement is crucial 4. Document everything - dates, times, names of representatives Hope this helps someone avoid losing their benefits!
0 coins
Connor Murphy
•Thank you for this summary! I'll update once I get this resolved to let everyone know how it went and if I was able to get those weeks back.
0 coins