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did u check ur way2go card if u have 1? sometimes they send it there even if u picked direct deposit. suuuuper annoying!
One more tip: if you don't see movement in 72 hours as promised, call back and ask specifically for a "BWI ticket number" for your escalation. This is an internal tracking number they use, and having this number will help if you need to follow up again. Every time they say they're escalating something, you should get one of these ticket numbers.
FINAL UPDATE: It worked!!! After 6 weeks of nothing happening, I finally got all my back pay deposited yesterday! For anyone else stuck in post-appeal limbo, here's what finally worked for me: 1) Used Claimyr to get through to DEO, 2) Spoke with an appeals department agent who escalated my case, 3) Contacted my state rep who also pushed on my behalf. Three days later, everything was processed and paid. Thanks to everyone who helped with advice!
BTW if none of the fixes work for you, try using a completely different device. My CONNECT account wouldn't work on my laptop AT ALL last month but worked perfectly fine on my sister's iPad. Makes zero sense but that's DEO for you!
UPDATE: For anyone finding this post later - the homepage navigation method worked for me (don't click directly on claim weeks link). I was able to successfully claim my weeks. The system still glitches if I try to use the direct link, but going through the homepage works every time.
Quick update based on recent changes - just last month, the DEO implemented a new processing system for extensions that's been causing some unusual delays. The current average processing time has increased to about 12 business days according to what agents are telling claimants. If you're approaching that timeframe, I'd recommend checking your CONNECT inbox for any requests for additional information. Sometimes they send these without any notification and your extension won't process until you respond.
UPDATE: My extension finally processed! It took exactly 9 business days but this morning when I logged in, my account now shows active with the extended benefits. For anyone else waiting - check your CONNECT inbox daily for any requests (I had one asking me to verify my last employment date), keep claiming weeks even while exhausted, and make sure you're doing all 5 work searches. Thanks for everyone's help and advice!
Oliver Becker
This reminds me of last year when they suddenly stopped my payments because they claimed I didn't submit my work searches but I definitely did. Took 3 months to fix and I nearly lost my apartment. The DEO system is so broken. I switched to direct deposit instead of the Way2Go card and that seemed to help with getting payments faster once they started again.
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Paolo Longo
•EXACTLY! They always have some excuse! My work searches disappeared from the system twice and I had to reupload everything. They don't care about us at all!
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AstroAlpha
UPDATE: I just received an email from DEO about the payment delays. They confirmed they're processing backpayments in batches and everyone should be caught up by June 30th. They apologized for the delay and confirmed no additional action is needed from claimants. Just wanted to share this official confirmation with everyone.
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Connor Gallagher
•Thank you for sharing this! That's a relief to get official confirmation. I haven't received that email yet but will keep an eye out for it.
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