Confused about DEO weekly claim requirements - do partial answers prevent payment?
I'm getting seriously confused about the weekly claim process with DEO. I thought I understood it - you just answer all those questions each week and if everything checks out, you get your payment. But now I'm second-guessing myself. Last week I claimed my weeks but I think I might have accidentally skipped one of the work search questions (clicked next too fast). My payment status is now showing 'pending' instead of the usual processing. Does this mean I won't get paid because I missed answering one question? Or will someone from DEO contact me to complete the missing info? Also, am I right that as long as you answer everything correctly each week, you should automatically get approved? Or is there always some review process happening behind the scenes even if you fill everything out? This is my first time on unemployment and I'm stressing about making sure I do everything right to keep my benefits flowing.
13 comments
Paolo Conti
You're mostly right about the process. When you claim weeks in CONNECT, you need to answer ALL questions completely for each week. The system won't actually let you submit a claim with missing information - it should prompt you to complete any skipped questions before final submission. If your payment is showing 'pending' it's probably not because of a skipped question (since the system wouldn't let you submit that way). It's more likely one of your answers triggered a review flag or there might be an unrelated issue with your claim. Sometimes the system puts payments on hold for random verification checks too. And yes, generally if you answer all questions correctly AND you're eligible, payments should process automatically within 2-3 business days. But there's always verification happening in the background, especially for work search requirements.
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Keisha Robinson
•Thanks for clearing that up! You're right that the system probably wouldn't let me submit with a completely blank answer. Maybe I answered something in a way that triggered a review? I did report some self-employment income this time which I've never done before. Could that be why it's pending?
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Amina Sow
the deo system is totally UNPREDICTABLE!!! i answered everything 100% correctly for months and suddenly last month they put me on hold for "fact finding" with ZERO explanation!!! had to wait 3 weeks with no money coming in before they finally released my payments. the system is designed to trip people up and deny benefits whenever possible!!!! don't trust anything they tell you
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Keisha Robinson
•Oh no, that sounds awful. Did they ever tell you what the fact finding was about? Now I'm worried my claim might get stuck for weeks too.
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GalaxyGazer
I had something similar happen last year. My payment was pending for like 10 days then just went through suddenly. Sometimes their system just glitches I think.
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Oliver Wagner
Theres actually a lot of automatic flags in the CONNECT system. If you report any income, even small amounts, or if you answer any question differently than you did previously, or if your answers indicate a potential eligibility issue, it will go to adjudication and show as pending. This is normal but frustrating. Also, the system absolutely DOES let you submit with incomplete work search information - it just warns you that your payment might be delayed. I've seen many people accidentally submit without full work search details and then their weeks get held up. If you're concerned about your pending status, calling DEO directly is your best option, but as we all know, that's nearly impossible most days. I've had success using Claimyr (claimyr.com) to get through to an actual agent instead of waiting on hold for hours. They have a demo video showing how it works here: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj - saved me tons of time when I had a similar pending issue.
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Keisha Robinson
•Thanks for the detailed info. I think reporting self-employment income might have triggered something. I'll give it a few more days, and if it doesn't change I might try that service to talk to someone directly. I've tried calling before and always get disconnected.
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Natasha Kuznetsova
just went thru this! if u answered that u earned income or didn't look for work or something like that, it automatically flags ur account. mine was stuck for almost 3 weeks!!! so annoying
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Javier Mendoza
To directly answer your question: Yes, claiming weeks requires answering all questions completely, but there are several important nuances: 1. The CONNECT system will let you submit with incomplete work search information - it just warns you this could delay payment. Many people miss this warning. 2. If your payment shows as pending, it's likely in one of these statuses: - Adjudication: A specific issue needs review by DEO staff - Fact Finding: They need additional information from you - Verification: Random check of your eligibility or work search 3. Even if you answer everything correctly, your payment can still be delayed if: - You reported any income (even small amounts) - Your answers were different from previous weeks - You indicated a change in availability or work search efforts - Random selection for additional verification You should check your Determination/Pending Issues section in CONNECT to see if there's a specific issue identified. Most pending issues are resolved within 7-14 days, but some can take longer, especially if they require manual review. Hope this helps!
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Keisha Robinson
•This is super helpful, thank you! I checked my account again and I do see something in the pending issues section about "earnings verification" - that must be because I reported some gig work income. At least now I know what's happening!
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Emma Thompson
im pretty sure if you miss answering any questions they wont process your payment. happened to my roommate. he had to call DEO and they fixed it for him but took like 3 weeks to get paid
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Paolo Conti
Based on what you mentioned about reporting self-employment income, that's almost certainly why your payment is pending. DEO automatically flags claims with reported income for verification. They want to make sure you're reporting the correct amount and that you're still eligible for partial benefits. This is actually a good sign that you're doing things correctly - it's better to accurately report income and have a temporary delay than to not report it and potentially face an overpayment issue later. These income verifications usually resolve within 5-10 business days without you needing to do anything. If it goes longer than two weeks, then it might be worth contacting them directly to check on status.
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Keisha Robinson
•Thanks for the reassurance! I'll definitely keep reporting income correctly - the last thing I want is to deal with an overpayment situation. I'll give it another week before I try calling.
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