Can't find option to reopen unemployment claim on CDLE website - help!

Ugh, I had the same problem last month. It's so frustrating! Have you tried clearing your browser cache? Sometimes that helps with weird website glitches.

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/W4S1W6V2hOQ

Have you checked if there are any notices or messages in your online account? Sometimes they send important updates there that might explain why you can't see the option to reopen.

The unemployment system is such a joke. They make it impossible to get help when you need it. I've been trying to fix an issue with my claim for weeks now. 😡

Here's what I've learned about reopening unemployment claims: 1. Timing is crucial. You can usually only reopen a claim at the beginning of a new quarter. 2. Make sure you're eligible. If you've worked since your last claim, you might need to file a new claim instead of reopening. 3. Check for any pending issues on your account. These can block the reopening option. 4. Try accessing the site during off-peak hours. Early morning or late evening often works better. 5. If all else fails, call the unemployment office directly. Yes, it's a pain, but sometimes it's the only way. Hope this helps! Let us know if you make any progress.

Have you tried turning it off and on again? 😂 jk jk... but seriously, sometimes logging out and back in can refresh the page and show new options.

OP, what state are you in? The process can vary depending on location. Might help to know for more specific advice.

I had this exact same issue a few months ago! The "reopen claim" option was buried in a weird spot on the website. Try logging into your account and look for a section called "Claim Status" or "Manage Claims" - sometimes the reopen option is hidden there instead of being on the main dashboard. Also, double-check that your previous claim has been inactive for at least a week before trying to reopen it. The system won't show the option if it thinks your claim is still active. If you still can't find it, you might need to call - I know it's a pain but sometimes that's the only way to get it sorted out. Good luck!

I went through this same nightmare last year! One thing that helped me was checking if there were any outstanding verification requirements or pending issues blocking the reopen option. Sometimes the system won't show the reopen button if there's something they need from you first - like identity verification or work search documentation. Also, if you recently moved or changed your contact info, that can sometimes mess with the system. Try checking your inbox (both email and the message center on the unemployment site) for any requests they might have sent. If you find any pending items, complete those first and then check back for the reopen option. The whole system is such a mess but hopefully this helps narrow down what might be blocking you!

Just wanted to add another potential solution - sometimes the reopen option is only visible during certain hours or days of the week due to system maintenance windows. I've noticed the Colorado CDLE website sometimes hides certain features during their overnight processing times (usually between 11 PM and 6 AM). Also, if you filed your original claim during a holiday period or busy season, there might be special restrictions on when you can reopen. Try checking the site during normal business hours on a weekday if you haven't already. And make sure you're using the direct CDLE website and not going through any third-party sites - I've seen people get confused because some unofficial sites don't have all the same options. Hope you get it sorted out soon!

I'm dealing with the exact same issue right now! It's so frustrating when you need to reopen your claim and the website just doesn't cooperate. Based on what everyone's shared here, I'm going to try a few things: first clearing my browser cache like Alana suggested, then checking for any pending verification requirements in my account messages, and looking in the "Claim Status" section that Emma mentioned. If none of that works, I might have to bite the bullet and either call or try that claimyr service that Sara talked about. Thanks everyone for all the helpful suggestions - it's nice to know I'm not the only one struggling with this system! Will update if I figure it out.