What does this mean? Have anyone experienced this before? I was asked to verify my address which I uploaded my utility bills but yet I got this after few hours

I found a way to solve reaching California Unemployment representatives, watch this: https://www.youtube.com/watch?v=OLspFP8yA0Q

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI