What are EDD's current phone hours? Still open until noon only?
Does anyone know if the EDD phone hours are still just until 12pm? I finally have time to call about my pending claim and really need to know if they changed their hours or if it's still just mornings. Been trying to figure this out for days but their website is confusing me!! Thanks in advance for any help!!
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Callum Savage
The current EDD phone hours are 8:00 AM to 5:00 PM Monday through Friday for the main UI Customer Service line (1-800-300-5616). This is for regular unemployment questions. They actually extended their hours back in 2024 after all the backlogs they were having. The technical support line (1-833-978-2511) has the same hours. Make sure you're calling the right number for your specific issue!
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Landon Flounder
•OMG thank you!! I've been stressing all week thinking I had to somehow get through before noon. This helps so much!
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Ally Tailer
They were only open til noon during part of covid but that changed ages ago, like at least a year!! Waited forever trying to get thru the other day tho, called like 14 times and still no luck 😠EDD IS THE WORST!!! 🤬
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Aliyah Debovski
•I found a service called Claimyr that got me through to an EDD rep in about 20 minutes after trying for weeks on my own. They have this system that basically calls EDD for you until they get through, then connect you. Saved me hours of frustration. Check out their demo: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km and website claimyr.com. Totally worth it for my disqualification issue.
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Miranda Singer
i think it depends which number ur calling? disability is different hours than regular unemployment i got confused about this too
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Callum Savage
•You're right that different EDD services have different hours. To clarify: - UI Claims (1-800-300-5616): 8am-5pm Mon-Fri - SDI/PFL Claims (1-800-480-3287): 8am-5pm Mon-Fri - Employer Services (1-888-745-3886): 8am-5pm Mon-Fri The shortened hours were temporary during the pandemic period.
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Cass Green
They're open till 5pm but honestly good luck getting through at ANY time lol. Best times to call are right at 8am when they open or around 4pm. Avoid calling Mondays or Tuesdays - those are the busiest days. I've had the most success on Wednesday or Thursday afternoons personally. Just be prepared to hear "we're experiencing higher than normal call volume" about 50 times before you get through!
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Finley Garrett
•This is exactly right. The trick is to call at the right time AND have patience. I've been on unemployment three times over the years and the pattern is always the same. Mid-week afternoon calls work best. And whatever you do, NEVER hang up when you're in the queue, even if you've been waiting 45+ minutes! Once you're in line, stay there no matter what.
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Madison Tipne
ya its 8-5 but i called 22 times yesterday befor getting thru and then waited 1.5 hours on hold lmao
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Landon Flounder
•Ugh that's what I was afraid of 😫 I've got kids to pick up from school at 3 so I guess I'll try super early tomorrow. Thanks for the reality check!
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Aliyah Debovski
Pro tip: When you call, press 1 for English (or whatever language), then press 2-4-1 in sequence when prompted. This routing bypasses some of the general menu options and gets you to an unemployment specialist faster. Also, have your EDD Customer Account Number and last employment info ready before calling. They'll ask for verification, and having it handy saves time. The 8am-5pm hours have been consistent since mid-2023, and I don't see them changing anytime soon based on their staffing patterns.
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Landon Flounder
•Thank you so much for the detailed advice! I've got my account number ready and I'll try that button sequence. Super helpful!
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Nathaniel Mikhaylov
Just wanted to add that if you're calling about a pending claim specifically, make sure you have your last 4 weeks of job search activities documented too. I learned the hard way that they'll often ask for details about your work search efforts when you're trying to resolve pending issues. Also, if you get disconnected (which happens more than it should), don't panic - just call back and mention you were disconnected mid-conversation. Sometimes they can pull up notes from your previous call. Good luck with your claim!
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