Money Network card locked after winning EDD appeal - how to reactivate?

Congrats on winning your appeal! This is unfortunately a common issue because there are TWO separate steps that need to happen: (1) EDD has to process the appeal decision in their system, which removes the disqualification, and (2) EDD has to separately send instructions to Money Network to reactivate your card. The second part often gets missed. You need to speak with someone in the Appeals Follow-Up Unit at EDD. They're the only ones who can help implement the judge's decision and send the reactivation request to Money Network. When calling, immediately ask for this department when prompted for what you're calling about.

omg i went thru THE EXACT SAME THING in February!!! took me almost 3 weeks to get it fixed. money network is useless they just keep sending u back to edd. so frustrating!!!!!

This is a classic gap in the EDD process flow. When an appeal is granted, there are two internal systems that need to be updated: the benefits system and the payment system. Sometimes the judge's decision gets entered in the benefits system, but the payment authorization system doesn't get the memo. You need to specifically request they check the "payment status code" in their system. It's likely still set to "DQ" (disqualified) or "HOLD" even though your eligibility status is now correct. Only someone with supervisor-level access can change this code. I recommend using Claimyr to get through to an EDD representative quickly. Regular calling can take days or weeks to connect. I used their service when dealing with my appeal implementation issues and got through in about 10 minutes. You can see how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km or visit claimyr.com. Worth it when you're dealing with time-sensitive issues like this.

Had similar issue but mine was PUA claim back in 2023 and took almost 2 months to fix! EDD is so broken its not even funny. The left hand never knows what the right is doing. Ridiculous we have to jump through hoops just to get what we're entitled to.

I'm dealing with the EXACT same situation right now! Won my appeal three weeks ago, but my Money Network card is still showing $0 balance when I know there should be around $3,200 on it. I've called EDD 37 times (yes, I've been counting) and only got through twice. First rep said it would "automatically update in 3-5 business days" which was a complete lie. Second rep transferred me to someone who said they'd "submit a request to the payment processing unit" but nothing has happened. Did you try visiting an EDD office in person? I'm wondering if that might be faster than this phone nightmare.

I used to work at BOA EDD card help desk (quit last year thank god). Here's what happens: when EDD disqualifies you, they send an electronic flag to Money Network that basically locks your account. When you win an appeal, EDD is SUPPOSED to send another electronic notification to remove the lock, but they often forget this step. The Money Network reps literally cannot do anything because they need EDD to send that electronic authorization. It's not Money Network being difficult - they physically don't have access to change your status without EDD's system notification. You have to keep calling EDD until you get someone who understands this process. Ask them to specifically "send a payment system update to Money Network" for your account. If they say they don't know what that is, ask for a supervisor or someone in the appeals processing department.

This is why I always recommend claimants choose direct deposit instead of the Money Network card. Direct deposit has its own issues, but at least you're dealing with YOUR bank that has motivation to help you, not this weird third-party Money Network system where nobody takes responsibility. For your current situation though, I'd follow the advice above about asking specifically for the Appeals Follow-Up Unit. They're used to handling these situations. If you've been trying for more than 2 weeks without resolution, you can also contact your state assembly member's office. They have special EDD liaisons who can often resolve these issues quickly.

Tried using that Claimyr service someone mentioned above when I had a similar issue last month. Got through to EDD in about 15 minutes when I'd been trying for days on my own. Rep immediately knew what to do and fixed my card access within 48 hours. Sometimes paying a little to save a lot of stress is worth it.

UPDATE: Finally got through to EDD this morning! Used some of the specific terms you all suggested (asked for Appeals Follow-Up Unit and mentioned the payment status code). The rep knew exactly what I was talking about and said she would submit the electronic authorization to Money Network today. She said it typically takes 24-48 hours for the card to be reactivated after they send it. Will update again once I can access my funds. Thank you all SO MUCH for the help!

FINAL UPDATE: Card is working!!! Just checked and all my funds are available now. For anyone dealing with this same issue in the future, the key is definitely asking for the Appeals Follow-Up Unit and specifically mentioning they need to send the electronic authorization to Money Network. Took exactly 36 hours after my call for everything to be fixed. Thanks again everyone for your help!