I'm calling EDD today. What should I say about this error message Your does not match the in our system. Check the you have entered. You must have filed an Unemployment Insurance before registering for a UI Online account.
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Tom Maxon
I found a way to solve EDD error message mismatch issue, watch this: https://www.youtube.com/watch?v=oof13As3xfc
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Lashawna Harris
I need this same answer
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Lashawna Harris
•Mines
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TAMMY MAHAN
•this is to be addressed directly to EDD, we here on this site, haven't the credentials, to answer this! best of luck!
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Kirk DeLong
I would pray a lot.
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TAMMY MAHAN
•nothing short of the norm huh? Kirk, pray a lot? what does that mean?
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Kirk DeLong
•Tammy: You bored and monitoring the Claimyr site?
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Tom Maxon
To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
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Jamal Brown
I had this exact same error message last year! When I called EDD, I found out that sometimes their has glitches where it doesn't recognize your SSN or name even though you've already filed. The rep told me to try clearing my browser cache and cookies first, then attempt to log in again. If that doesn't work, ask them to verify your personal on file - sometimes there are small discrepancies like middle initials or hyphens in names that cause the mismatch. Also, make sure you're using the exact same name format that was on your original claim. Good luck with the call!
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Yuki Yamamoto
•This is really helpful advice, Jamal! I'm dealing with a similar issue right now. Did the browser cache clearing actually work for you, or did you end up needing to call? I've been trying to get through to EDD for weeks and this error message is so frustrating. Also wondering - how long did it take you to actually reach someone on the phone when you called?
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Anastasia Kuznetsov
•@Jamal Brown Thanks for sharing your experience! I m'curious - when you called EDD and they had you verify your personal information, were you able to get that sorted out in the same call? Or did you have to call back after they made corrections on their end? I m'preparing to call today and want to know what to expect in terms of how long the process might take to resolve this mismatch issue.
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Liam O'Sullivan
When you call EDD about this error, be prepared with all your documentation ready! Have your SSN, full legal name exactly as it appears on your Social Security card, and your confirmation number if you have it. I had a similar issue and it turned out my middle name was entered differently than expected. Also, try calling right at 8:00 AM when they open - you'll have a better chance of getting through. If the first rep can't help, politely ask to speak with a technical specialist since this sounds like a sync issue. Don't hang up until it's fully resolved, even if it takes a while on hold!
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Kelsey Chin
•@Liam O'Sullivan This is excellent advice! I'm actually planning to call first thing tomorrow morning and will definitely have all my documents ready. Quick question - when you mention having the confirmation number ready, is that the same as the ID number they give you when you first file? I want to make sure I have the right documentation. Also, did you find that calling exactly at 8 AM made a big difference in wait times? I've been trying to get through for days and keep getting the busy signal.
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