I have a complaint about an EDD agent. His name is BRENT. Was rude as hell. Are these calls recorded?? And how can I send a complaint???

I found a way to solve reaching EDD representatives quickly, watch this: https://www.youtube.com/watch?v=kOb5EEqTg_M

Hey may I ask what the issue you called for was in regards to?

Claimyr doesn’t record or have access to your call with EDd (unfortunately for this case).

Meghan- we all get that- I have been so devastated, after a call with them, but to this day- ask, these people at CLAIMYR, I call daily, I have so many issues, with these EDD people, eventually you get your pass, and things are good- advice, ask for a manager, and /or also write congress, on your behalf! best of luck!

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I'm so sorry you had to deal with that level of unprofessionalism, Meghan. It's completely unacceptable for any representative to hang up on you, especially when you're just trying to get help with your claim. Unfortunately, many of us have experienced similar treatment. While EDD may not be very responsive to individual complaints, I'd still recommend documenting everything - date, time, agent name, and what happened. You can try filing a complaint through your state assembly member's office or contacting the EDD director's office directly. Sometimes going through elected officials gets better results than going through EDD's regular channels. Don't give up - you deserve to have your disqualification issue properly addressed!

I'm really sorry to hear about your experience with agent Brent, Meghan. That kind of treatment is absolutely unacceptable. While EDD calls are supposed to be recorded, getting access to those recordings for complaint purposes can be challenging. Here are a few options for filing a complaint: 1) Contact your local Assembly member or State Senator - they often have dedicated staff to help with EDD issues and can escalate complaints directly, 2) File a complaint with the EDD Director's office in writing, 3) Reach out to the California State Auditor's office since they've been investigating EDD's customer service problems. Make sure to document everything - date, time, agent name, and exactly what happened. I know it's frustrating, but don't let one rude agent stop you from getting the help you need with your disqualification notice. Keep calling back and ask for different representatives until you get someone who will actually help resolve your issue properly.

Meghan, I'm so sorry you had to deal with that! Agent Brent's behavior is completely unprofessional and unacceptable. Yes, EDD calls are recorded, but unfortunately they rarely use those recordings to hold their agents accountable. For filing a complaint, I'd recommend going through your state representatives first - contact your Assembly member or State Senator's office as they have more pull with EDD than individual complaints. You can also try contacting the EDD Ombudsman office directly. Document everything: the date, time, agent name, and exactly what happened. Don't let this discourage you from calling back about your disqualification notice - just ask for a different agent or supervisor right away. Some agents are actually helpful, you just have to keep trying until you get one who will do their job properly. Hang in there!

Meghan, I'm so sorry you experienced that level of unprofessionalism! No one should be hung up on, especially when you're just trying to get help with a legitimate issue. While filing complaints with EDD directly often feels like shouting into the void, I'd recommend a multi-pronged approach: 1) Contact your local Assembly member or State Senator - their constituent services teams have direct lines to EDD and can often get results when individual complaints can't, 2) Document everything in writing and send it to the EDD Director's office, and 3) Consider reaching out to local news outlets that cover EDD issues - they're always looking for stories about poor customer service. In the meantime, don't let Brent's rudeness stop you from getting your disqualification notice resolved. Call back, ask for a supervisor immediately, and be persistent. Some EDD agents are actually helpful - you just have to keep trying until you get one who will do their job properly. You've got this!

Meghan, I'm so frustrated reading about your experience with agent Brent - that kind of treatment is absolutely disgraceful! I've been dealing with EDD for months and while I've encountered some rude agents, hanging up on someone asking for a tier 2 transfer is a new low. From my experience, here's what I'd suggest: definitely document everything (date, time, agent name) and file complaints through multiple channels - your Assembly member's office, the EDD Director, and the State Auditor's office that's been investigating their customer service failures. I've also had some success getting help by calling early in the morning (right at 8am) or using the callback feature to avoid the worst of the phone queue stress. Don't let one horrible agent derail you from getting your disqualification issue resolved - that sounds like exactly the kind of complex issue that needs proper attention from someone who actually knows what they're doing. Keep fighting for yourself!